Utilize este identificador para referenciar este registo: http://hdl.handle.net/10400.1/3689
Título: Enhanced performance measurement using OR: a case study
Autor: Santos, Sérgio Pereira dos
Belton, Valerie
Howick, Susan
Palavras-chave: Performance measurement
Health services
Multiple criteria analysis
System dynamics
Data: 2008
Editora: Palgrave Macmillan
Resumo: The case study described in this paper aims to illustrate how qualitative and quantitative system dynamics modelling and multicriteria analysis can be used in an integrated way to enhance the process of performance measurement and management in the radiotherapy department of a major UK cancer treatment centre. The complexity of the radiotherapy process and its significance for patients present particular challenges for performance measurement and management. The paper discusses the benefits arising and the practical difficulties faced in the study.
Peer review: yes
URI: http://hdl.handle.net/10400.1/3689
DOI: http://dx.doi.org/10.1057/palgrave.jors.2602397
ISSN: 0160-5682
Versão do Editor: http://www.palgrave-journals.com/jors/journal/v59/n6/full/2602397a.html
Aparece nas colecções:FEC2-Artigos (em revistas ou actas indexadas)

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