Utilize este identificador para referenciar este registo: http://hdl.handle.net/10400.1/4602
Título: Using system dynamics and multicriteria analysis for performance management: a case study
Autor: Santos, Sérgio Pereira dos
Belton, Valerie
Howick, Susan
Palavras-chave: Performance measurement
System dynamics
Multicriteria analysis
Data: Jul-2004
Editora: Cranfield School of Management
Resumo: The case study described in this paper aims to illustrate how qualitative and quantitative system dynamics modelling and multicriteria analysis can be used in an integrated way to enhance the process of performance measurement and management in the radiotherapy department of a major UK cancer treatment centre. The complexity of the radiotherapy process, which is used for both radical and palliative treatments, and its significance for patients, present particular challenges for performance measurement and management. The paper will discuss the benefits arising and the practical difficulties faced in the study.
Peer review: yes
URI: http://hdl.handle.net/10400.1/4602
ISBN: 0 9533761 3 3
Aparece nas colecções:FEC2-Artigos (em revistas ou actas indexadas)

FacebookTwitterDeliciousLinkedInDiggGoogle BookmarksMySpace
Formato BibTex MendeleyEndnote Degois 

Todos os registos no repositório estão protegidos por leis de copyright, com todos os direitos reservados.