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- Análise da procura turística através de modelação dinâmica em macro painel de dadosPublication . Ramos, Celia; Rodrigues, Paulo M. M.; Perna, FernandoA procura turística efectuada através da Internet, reveste-se de uma importância cada vez maior em consequência do crescimento acentuado do número de reservas online observado nos últimos anos, originando inclusive, o surgimento de um novo tipo de viajante: o turista mais experiente, sofisticado e sábio, o qual procura valores excepcionais nas suas viagens. A análise da procura turística actual não pode negligenciar as características do turismo electrónico, uma vez que o volume de compras de produtos turísticos efectuado através da Internet é cada vez mais acentuado. Neste contexto, os modelos de dados em painel apresentam-se como abordagem indicada para a análise da procura turística. Devido às suas características, que permitem a utilização de dados de séries temporais e seccionais, estes modelos possibilitam a inclusão de variáveis sociais e de variáveis observadas ao longo de um período de tempo. Os resultados da modelação e da estimação da procura turística, através dos dados em painel de grandes dimensões, permitem concluir que o ambiente tecnológico que envolve a actividade turística tem incentivado o aumento da procura turística e que pode ser um dos factores que a determinam na conjuntura que caracteriza a sociedade actual.
- Local communities and sport activities expenditures and image: residents’ role in sustainable tourism and recreationPublication . Perna, Fernando; Custódio, Maria João; Oliveira, VanessaThe practice of sports by resident communities is a tool for healthy lifestyles, inclusive growth and the promotion of sustainable cities. Nevertheless, the relationship between sport, tourism and recreation still remain an under researched theme. Focusing on the economic pillar of sustainability, this study intends to quantify and analyse the economic costs incurred by families in formal and informal sport practices, as well as the contribution of these activities and related events to the territory's image projection and attractiveness, by overlapping resident's and visitor's perception of sports in the destination. Applied to the municipality of Guimaraes (Portugal), this analysis of the sports consumer's behaviour contributes to filling the gap of knowledge resulting from the studies that, as a rule, exclusively evaluate the investments (supply) and/or the expenses (demand) of events and not the regular practice of sport. A total of 179 questionnaires were applied to residents throughout 2017, through the self-administrate questionnaire method. Findings reveal that residents see sports as one of the factors contributing to the identity of the municipality, underlying motivations for participation as the search for happiness, health, wellbeing, and fun. Expenditures generate multiplier effects in the local economy, allowing to compare growth scenarios. This analysis is a scientific instrument to support territorial innovation and the decision at the local level of public policies for sustainable development, in agreement with objective eight of sustainability defined by the United Nations.
- The balanced scorecard as an integrated model applied to the Portuguese public service: a case study in the waste sectorPublication . Mendes, Paula; Santos, Ana Carina; Perna, Fernando; Ribau Teixeira, MargaridaMunicipal solid waste management is an area where improvements are needed, in accordance with European Union regulations, in order to ensure sustainable development principles and best management practices. In this context, Portugal implemented a strategy in 2003 under the title “New Public Management”, the main objective of which is to create value for citizens, with a particular focus on improving performance in the public management of wastes and allocating resources. This strategy is based on the introduction of market mechanisms, thus adopting management tools common in the private sector. The objective of this paper is to propose and implement a management tool the Balanced Scorecard (BSC) suited for the needs of the Public Administration (PA) service in the waste sector. The BSC was applied to the Urban Hygiene and Solid Waste Division of the Loulé Municipality in the south of Portugal. Four perspectives were used, namely, clients, internal processes, learning and growth and finances. Results indicate an overall management performance of 52.45%, which was considered a good result since it was the first implementation approach. Out of the four BSC perspectives, the learning and growth perspective (15% weighting of overall management performance) and the financial perspective (10% weighting) had the smaller achievement performances, of just 4% and 1.75% of the indicators achieved, respectively. The internal process perspective (50% weighting) and the client perspective (25% weighting) had higher achievement performances at 34.2% and 12.5%, respectively. Overall, in the Portuguese PA service, the BSC is able to: i) contribute to the precepts of modern public waste management; ii) focus on the strategic management of the cliente customer relationship; iii)guarantee the best combination of improvement in service, through monitoring and a follow-up process; and iv) achieve management objectives.
- Tourism destination competitiveness: an application model for the south of Portugal versus the Mediterranean region of Spain: COMPETITIVTOURPublication . Perna, Fernando; Custódio, Maria João; Oliveira, VanessaTourism destination competitiveness analysis benefits from a growing number of theoretical and applied developments. To support competitiveness strategies and despite the paraphernalia of competitiveness indexes available, there is not just a single set of indicators that can be used for all destinations at all times. The COMPETITIVTOUR model, developed since 2009 is applied to the south of Portugal versus the Mediterranean regions of Spain, a geographical area that aggregates 14 provinces, 20.2 million inhabitants and 180.1 million overnight stays. COMPETITIVTOUR's objective is to create and apply a territorial assessment model, adapted to the common specificities of these regions, aiming to assist in guiding the complex task of destination competiveness management, with inputs from 25 official producers of information from Portugal and Spain. The outputs are aggregated in three main topics: territory management, markets, and resources&products. Critical areas were identified, with emphasis on the growing seasonality of demand, the market demand and supply adjustment and accommodation prices.