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- Tourism experiences and experiential image: Algarve, a safe and joyful destination in EuropePublication . Manuela Guerreiro, Maria; Pinto, Patrícia; de Matos, Nelson; Pereira, Luís; Sequeira, Bernardete; Ramos, Celia; Wikesjö, Magda; Agapito, Dora; Martins, Rafaela; Bender, Ana; Lampreia, FatimaTurExperience is a project within the scope of the Regional Intelligent Specialization Strategy of the Algarve (RIES3 Algarve),and the Intelligent Algarve Region – RIA,contributing to the promotion of research and development (R&D) of the tourism industry in the Algarve. Funded by Fundo Europeu de Desenvolvimento Regional(FEDER) and the Programa Operacional CRESC Algarve 2020, Portugal2020, and Fundo Europeu de Desenvolvimento Regional (FEDER), the project involves several stakeholders, namely the ResearchCenter for Tourism, Sustainability, and Well-being (CinTurs) and the Economics Faculty the University of Algarve, Aeroporto Gago Coutinho at Faro, Algarve Tourism Board, hotel units, among other entities. The project addresses the followingresearch question: How is the Algarve tourism destination experienced and perceived by tourists? Overall, it aims to identify and measure the touristic experiences and their impacts on the experiential image of the Algarve as a tourism destination. The project results are expected to contribute to the future Observatory for Sustainable Tourism in the Algarve (a partnership between regionalentities [RTA and CCDR] and theUniversity of Algarve). A mix-methodapproach was performed using triangulation involving three studies. First,a survey-based questionnaire encompassing the high and low seasons of the Algarve tourism experience.
- Consumer behavior in the digital agePublication . Saura, Jose Ramon; Reyes-Menendez, Ana; Matos, Nelson; Correia, Marisol B.; Palos-Sanchez, PedroIn recent decades, the Internet, evolving technologies, and social media have led to the evolution of consumer behavior. The changes in customer behavior driven by digital developments provide many opportunities and challenges that businesses also need to deal with online. The better companies know about the behavior of their customers, the easier they can engage with them using strategies such as content marketing, User Experience (UX), influencers marketing, User-Generated Content (UGC), or Electronic Word of Mouth (eWOM). These strategies are essential to get more sales and to develop businesses online, as such strategies increase the engagement with users and influence their behavior. This Special Edition of JOSD focuses on the analysis of consumer behavior in the digital age and, by doing so, contributes to extant knowledge about digital marketing strategies, online consumer behavior, and new digital business models such as mobile applications or shared economy.
- Holisticscape – the extended servicescape to influence tourists’ holistic health. From a systematic literature review to a research agendaPublication . Valente Pedro, Cristina; Matos, Nelson; Patrícia Valle, Patrícia Oom do ValleAlthough the influence of environmental stimuli on tourist behaviour has been studied extensively in relation to the experiences in tourism, it remains a reality and needs to be fully addressed. This paper presents a systematic literature review of peer-reviewed articles on tourism's environmental stimuli using three main search streams: atmospherics; servicescape; and experiencescape. Scopus and Web of Science databases were searched, and 66 papers referring to the stimuli elements in the tourism setting were identified and classified into three dimensions: physical; social; and experience. The results indicate that environmental psychology is complemented by marketing to explain the servicescape from the experience economy perspective. Based on the topic's gaps and trends, the authors propose the novel construct of a "holisticscape" as an extension of the servicescape to influence tourists' holistic health (body, mind, and spirit). Furthermore, a research agenda with three propositions is proposed to deepen the knowledge on holisticscape. The systematisation of the setting stimuli developed in this study can guide researchers and practitioners to design and operationalise the experiences for positive post-consumption behaviour.
- Public sector organizations and cocreation with citizens: A literature review on benefits, drivers, and barriersPublication . Baptista, Nuno; Alves, Helena; de Matos, NelsonCocreation has captured the attention of public managers and policymakers and yet the literature focusing in the public sector is still relatively dispersed. In this literature review we present a contextualized analysis of the potential reasons that lead public sector organizations to cocreate with citizens and identify potential barriers that may hamper the adoption of cocreation in public settings. The analysis undertaken allowed us to conclude that the topic is increasingly capturing the interest of researchers, although the state of the literature is characterized by a reduced heterogeneity in research methods. We classified cocreation benefits in the public sector as innovation related, improved decision-making, and symbolic related, and we categorized the drivers for cocreation according to three broad categories: external, relation-specific and internal. Finally, we identified potential barriers of cocreation, including structural, organizational, and behavioral barriers.
- Once-in-a-lifetime leisure experiences (OLLE): the role of flow, novelty, and interpersonal interaction on tourists’ satisfaction and memoriesPublication . Matos, Nelson; Duarte, Paulo Alexandre de Oliveira; Sá, Elisabete Sampaio deDrawing on Flow theory and memorable tourism experience, this study explores the relationships between Flow, novelty, and interpersonal interaction and the impact on travelers' satisfaction and memories. By applying a mixed-method approach and the critical incident technique to a once-in-a-lifetime leisure experience, 550 tourists recalled their experiences. The results reveal that Flow has a direct and positive influence on tourists' satisfaction and memories of the experience. The findings highlight the role of novelty and interpersonal interaction in producing positive Flow. However, novelty and interpersonal interaction did not come out as significant to predict memories and satisfaction.
- Scoping challenges and opportunities presented by COVID-19 for the development of sustainable short food supply chainsPublication . Baptista, Nuno; Alves, Helena; Matos, NelsonOver the past decades, short food supply chains attracted government and public support owing to their potential to mitigate some of the sustainability issues associated with the conventional globalized food supply system. The recent event of the coronavirus disease pandemic placed unprecedented pressure on food supply systems worldwide, and it constitutes a unique opportunity to evaluate the performance of food chains. Through a scoping review of the academic literature, this study provides a critical assessment of the implications of the pandemic on short food supply chains in multiple economies. Following the guidelines outlined in the PRISMA-ScR framework, the SCOPUS and ISI Web of Science databases were searched for the academic literature on the topic. The results of the review indicate that, besides the direct effects of the pandemic, the indirect effects resulting from public policies implemented to contain the spread of the virus affected all relevant dimensions of sustainability. Moreover, the consequences of the pandemic were more disruptive in the short food chains of low-income countries than in those of high-income countries. The main challenges and opportunities for the sustainable development of short food supply chains are identified, and recommendations for future research are outlined.
- Bibliometric measurement of the resource curse and its implication for sustainable developmentPublication . S. Lacárcel, Francisco Javier; González-Padilla, P.; Matos, Nelson; Correia, Marisol B.The natural resource curse refers to the phenomenon in which certain resource-abundant countries face limited economic and social development. Inadequate management, corruption and poor governance are recurrent problems associated with it. The relevance of this area lies in its influence on economic and social policy-making in resource-abundant countries. These dynamics challenge the long-term viability of their economies and the equity of the distribution of benefits. Addressing this issue is crucial to mitigate environmental impacts and promote inclusive and sustainable growth in these nations. In this context, a bibliometric methodology is adopted to analyzes the relationship between this curse and sustainable development. The analysis shows studies published since 2004 between Web of Science and Scopus. The results indicate three main categories; Environmental Studies, Environmental Science and Economics. The results contribute to the understanding of the relationship between natural resources and socio-economic development, highlighting the importance of addressing the situation in order to promote sustainable development in the countries concerned. Finally, theoretical and practical implications are presented.
- The interplay of marketing and designPublication . Henseler, Jörg; Guerreiro, Manuela; Matos, NelsonThis paper provides insights into the interdisciplinary intersections between marketing and design. It explores the various design intersections in the marketing fields. The collaboration between marketing and design is restricted by the paradigm boundaries, but not by the industry, researchers, and research projects. Challenges for both disciplines' future are explored, highlighting the need for a paradigm shift in marketing.
- Understanding online consumer behavior and eWOM strategies for sustainable business management in the tourism industryPublication . Reyes-Menendez, Ana; Correia, Marisol B.; Matos, Nelson; Adap, CharleneElectronic word of mouth (eWOM) has been widely used by most consumers on di erent digital platforms. This review aimed to obtain further insights into online consumer behavior through social networking sites and online reviews sites to help tourism businesses develop sustainable eWOM strategies. To this end, an exploratory study was developed to analyze available literature on eWOM strategies and online consumer behavior. The systematic literature review analysis focused on the following two main topics: (i) tourism and (ii) eWOM. The scientific database, Web of Science, was used to collect relevant literature on the subject. The search terms “Tourism” and “eWOM” were used. Searching the database, Web of Science, yielded a total of 124 articles; upon application of di erent filters, a total of 14 studies were included in the final dataset. The results of the present study provide new insights into consumer behavior for social sciences and businesses for the adoption of sustainable strategies to increase the influence of eWOM on the tourism industry.
- Accessible tourism through digital accessibility: a systematic literature reviewPublication . Fernández-Díaz, Elena; Matos, Nelson; Correia, Marisol B.Purpose. The number of people with disabilities or with special needs has increased worldwide. This is mainly due to the aging of the population and the global increase in chronic health problems associated with disability (World Health Organization, 2020). Tourism for all, and especially accessible tourism, is a generalized social demand that must be made possible by public authorities and companies in some way linked to the provision of tourist services (World Tourism Organization, 2016).