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- Collaborative business process discovery: method and case studyPublication . Martins, Paula Ventura; Zacarias, M.; Castela, Nuno; Dias, PauloInformation flows across the organization are complex and procedures employed to understand, share and control organizational knowledge and experiences should be properly supported by collaborative environments. Nevertheless, few collaborative methodologies had been proposed to describe and evolve business processes. Existing tools don’t provide the right methods for business processes discovery, modeling, monitoring and improvement. In the future, business processes models should be the result of cross-team and cross-departmental collaboration, with involved business people sharing their personal knowledge and formalizing it. This paper focuses on case study applying a collaborative process discovery method. Business Alignment Methodology (BAM) is a methodology that provides guidance about how organizational practices and knowledge are gathered to contribute for business process improvement against current BPM approaches.
- Collaborative method to maintain business process models updatedPublication . Castela, Nuno; Dias, Paulo; Zacarias, Marielba; Tribolet, Jose M.Business process models are often forgotten after their creation and its representation is not usually updated. This appears to be negative as processes evolve over time. This paper discusses the issue of business process models maintenance through the definition of a collaborative method that creates interaction contexts enabling business actors to discuss about business processes, sharing business knowledge. The collaboration method extends the discussion about existing process representations to all stakeholders promoting their update. This collaborative method contributes to improve business process models, allowing updates based in change proposals and discussions, using a groupware tool that was developed. Four case studies were developed in real organizational environment. We came to the conclusion that the defined method and the developed tool can help organizations to maintain a business process model updated based on the inputs and consequent discussions taken by the organizational actors who participate in the processes.