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- BPPAM tool: A business process frameworkPublication . Martins, Paula Ventura; Zacarias, M.Current business process modeling methodologies offer little guidance regarding how to discover and maintain business process models aligned with their actual execution. We argue that business processes should emerge and evolve collaboratively within an organization. In this article we present a business process and practice authoring tool based on our vision for business process improvement. (C) 2016 The Authors. Published by Elsevier RV.
- Collaborative business process discovery: method and case studyPublication . Martins, Paula Ventura; Zacarias, M.; Castela, Nuno; Dias, PauloInformation flows across the organization are complex and procedures employed to understand, share and control organizational knowledge and experiences should be properly supported by collaborative environments. Nevertheless, few collaborative methodologies had been proposed to describe and evolve business processes. Existing tools don’t provide the right methods for business processes discovery, modeling, monitoring and improvement. In the future, business processes models should be the result of cross-team and cross-departmental collaboration, with involved business people sharing their personal knowledge and formalizing it. This paper focuses on case study applying a collaborative process discovery method. Business Alignment Methodology (BAM) is a methodology that provides guidance about how organizational practices and knowledge are gathered to contribute for business process improvement against current BPM approaches.
- Business process and practice alignment meta-modelPublication . Martins, Paula Ventura; Zacarias, M.; Cruz Cunha, M. M.; Varajao, J.; Rijo, R.; Martinho, R.; Schubert, P.; Boonstra, A.; Correia, R.; Berler, R.Business Process Modelling (BPM) is one of the most important phases of information system design. Business Process meta-models allow capturing informational and behavioural aspects of business processes. Unfortunately, standard business process meta-modelling approaches, such as the Business Process Model and Notation (BPMN) Meta-model, Quality-Oriented Business Process Meta-Model (QOBPM) and Transactional Meta-Model for Business Process (TMBP) focus just on process description, providing different business process models. According to these meta-modelling approaches, it is not possible to compare and identify related daily practices in order to improve business process models. This lack of information recognizes that further research in Business Process (BP) meta-model is needed to reflect the evolution/change on software processes. Considering this limitation in BP meta-modelling, this paper presents a comparative study of the most recognized business process meta-models approaches and introduces a new BP meta-model designed by Business Process and Practice Alignment Meta-model (BPPAMeta-model). Our intention is to present observed problems in existing approaches and propose a business process meta-model that addresses features related to the alignment between daily work practices and business process descriptions. (C) 2015 The Authors. Published by Elsevier B.V.
- Aligning business processes and work practicesPublication . Zacarias, M.; Martins, Paula VenturaCurrent business process modeling methodologies offer little guidance regarding how to keep business process models aligned with their actual execution. This paper describes how to achieve this goal by uncovering and supervising business process models in connection with work practices using BAM. BAM is a methodology for business process modeling, supervision and improvement that works at two dimensions; the dimension of processes and the dimension of work practices. The business modeling component of BAM is illustrated with a case study in an organizational setting.
- Collaborative methods for business process discoveryPublication . Zacarias, M.; Martins, Paula VenturaInformation flows across the organization are complex and procedures employed to understand, share and control organizational knowledge and experiences should be properly supported by collaborative environments. Nevertheless, few collaborative methodologies had been proposed to describe and evolve business processes. Existing tools don't provide the right methods for business processes discovery, modelling, monitoring and improvement. In the future, business processes models should be the result of cross-team and cross-departmental collaboration, with involved business people sharing their personal knowledge and formalizing it. This discussion paper focuses on collaborative process discovery methods, tools and the importance to integrate local information into coherent and sound process definitions. Business Alignment Methodology is a methodology that provides guidance about how organizational practices and knowledge are gathered to contribute for business process improvement against current Business Process Modelling approaches.
- Business processes improvement on maintenance management: A case studyPublication . Abreu, João; Martins, Paula Ventura; Fernandes, Silvia Brito; Zacarias, M.The adoption of business process improvement strategies is currently a concern of most organizations. The use of approaches to quality and service improvement and the quest for the benefits of this improvement on resource optimization enables organizations to achieve business objectives. Maintenance management also plays a significant role in achieving the goal of improving overall efficiency in the services of an organization, helping to maintain continuity and avoiding costly downtime. However, there have been few studies about business improvement in maintenance management. This paper presents a case study about maintenance management to realize business process improvement in an airport.