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- BPPAM tool: A business process frameworkPublication . Martins, Paula Ventura; Zacarias, M.Current business process modeling methodologies offer little guidance regarding how to discover and maintain business process models aligned with their actual execution. We argue that business processes should emerge and evolve collaboratively within an organization. In this article we present a business process and practice authoring tool based on our vision for business process improvement. (C) 2016 The Authors. Published by Elsevier RV.
- BAM: business alignment methodologyPublication . Zacarias, Marielba; Martins, Paula VenturaInformation flows across the organization are complex and procedures employed to understand, share and control organizational knowledge and experiences should be properly supported by collaborative environments. Nevertheless, few collaborative methodologies had been proposed to describe and evolve business processes. In the future, business processes models should be the result of cross-team and cross-departmental collaboration, with involved business people sharing their personal knowledge and formalizing it. This paper focuses on a methodology for business process discovery and the importance to integrate local information into coherent and sound process definitions. Business Alignment Methodology (BAM) is a methodology that provides guidance about how organizational practices and knowledge are gathered to contribute for business process improvement against current BPM approaches.
- An agile business process improvement methodologyPublication . Martins, Paula Ventura; Zacarias, Marielba; CruzCunha, MM; Varajao, JEQ; Rijo, R; Martinho, R; Peppard, J; SanCristobal, JR; Monguet, JAdoption of business process improvement strategies are now a concern of most organisations. Organisations are still facing challenges and finding transient solutions to immediate problems. The misalignment between IT solutions and organisational aspects evolves across space and time showing discrepancies. Unfortunately, existing business process approaches are not according with continuous business process improvement involving business stakeholders. Considering this limitation in well-known Business Process (BP) methodologies, this paper presents a comparative study of some approaches and introduces agility in the Business Process and Practice Alignment Methodology (BPPAM). Our intention is to present observed problems in existing approaches and introduce agility in our proposal to address features, like the alignment between daily work practices and business process descriptions, in a simple and agile way. (C) 2017 The Authors. Published by Elsevier B.V.
- Projeto transversal em Engenharia Informática: continuidade nas unidades curricularesPublication . Martins, Paula Ventura; Zacarias, MarielbaO projeto transversal a várias unidades curriculares (UCs) constitui uma metodologia de ensino inovadora em qualquer sistema de ensino. O projeto mencionado neste trabalho consiste na construção de uma aplicação informática para organizações reais, indo além da dinâmica da sala de aula e exigindo a interação com o meio exterior. Este documento descreve o projeto transversal a quatro Unidades Curriculares do primeiro ciclo em Engenharia Informática. Uma vez que se pretende analisar a importância deste tipo de metodologia de trabalho, apresentamos estatísticas descritivas resultantes de questionários feitos aos alunos.
- Collaborative business process discovery: method and case studyPublication . Martins, Paula Ventura; Zacarias, M.; Castela, Nuno; Dias, PauloInformation flows across the organization are complex and procedures employed to understand, share and control organizational knowledge and experiences should be properly supported by collaborative environments. Nevertheless, few collaborative methodologies had been proposed to describe and evolve business processes. Existing tools don’t provide the right methods for business processes discovery, modeling, monitoring and improvement. In the future, business processes models should be the result of cross-team and cross-departmental collaboration, with involved business people sharing their personal knowledge and formalizing it. This paper focuses on case study applying a collaborative process discovery method. Business Alignment Methodology (BAM) is a methodology that provides guidance about how organizational practices and knowledge are gathered to contribute for business process improvement against current BPM approaches.
- An agile business process and practice meta-modelPublication . Zacarias, Marielba; Martins, Paula Ventura; Gonçalves, António; CruzCunha, M. M.; Varajao, J. E. Q.; Rijo, R.; Martinho, R.; Peppard, J.; SanCristobal, J. R.; Monguet, J.Business Process Management (BPM) encompasses the discovery, modelling, monitoring, analysis and improvement of business processes. Limitations of traditional BPM approaches in addressing changes in business requirements have resulted in a number of agile BPM approaches that seek to accelerate the redesign of business process models. Meta-models are a key BPM feature that reduce the ambiguity of business process models. This paper describes a meta-model supporting the agile version of the Business Process and Practice Alignment Methodology (BPPAM) for business process improvement, which captures process information from actual work practices. The ability of the meta-model to achieve business process agility is discussed and compared with other agile meta-models, based on definitions of business process flexibility and agility found in the literature. (C) 2017 The Authors. Published by Elsevier B.V.
- Collaborative method to maintain business process models updatedPublication . Castela, Nuno; Dias, Paulo; Zacarias, Marielba; Tribolet, Jose M.Business process models are often forgotten after their creation and its representation is not usually updated. This appears to be negative as processes evolve over time. This paper discusses the issue of business process models maintenance through the definition of a collaborative method that creates interaction contexts enabling business actors to discuss about business processes, sharing business knowledge. The collaboration method extends the discussion about existing process representations to all stakeholders promoting their update. This collaborative method contributes to improve business process models, allowing updates based in change proposals and discussions, using a groupware tool that was developed. Four case studies were developed in real organizational environment. We came to the conclusion that the defined method and the developed tool can help organizations to maintain a business process model updated based on the inputs and consequent discussions taken by the organizational actors who participate in the processes.
- Business process and practice alignment meta-modelPublication . Martins, Paula Ventura; Zacarias, M.; Cruz Cunha, M. M.; Varajao, J.; Rijo, R.; Martinho, R.; Schubert, P.; Boonstra, A.; Correia, R.; Berler, R.Business Process Modelling (BPM) is one of the most important phases of information system design. Business Process meta-models allow capturing informational and behavioural aspects of business processes. Unfortunately, standard business process meta-modelling approaches, such as the Business Process Model and Notation (BPMN) Meta-model, Quality-Oriented Business Process Meta-Model (QOBPM) and Transactional Meta-Model for Business Process (TMBP) focus just on process description, providing different business process models. According to these meta-modelling approaches, it is not possible to compare and identify related daily practices in order to improve business process models. This lack of information recognizes that further research in Business Process (BP) meta-model is needed to reflect the evolution/change on software processes. Considering this limitation in BP meta-modelling, this paper presents a comparative study of the most recognized business process meta-models approaches and introduces a new BP meta-model designed by Business Process and Practice Alignment Meta-model (BPPAMeta-model). Our intention is to present observed problems in existing approaches and propose a business process meta-model that addresses features related to the alignment between daily work practices and business process descriptions. (C) 2015 The Authors. Published by Elsevier B.V.
- Aligning business processes and work practicesPublication . Zacarias, M.; Martins, Paula VenturaCurrent business process modeling methodologies offer little guidance regarding how to keep business process models aligned with their actual execution. This paper describes how to achieve this goal by uncovering and supervising business process models in connection with work practices using BAM. BAM is a methodology for business process modeling, supervision and improvement that works at two dimensions; the dimension of processes and the dimension of work practices. The business modeling component of BAM is illustrated with a case study in an organizational setting.
- Modeling business processes and work practicesPublication . Zacarias, Marielba; Martins, Paula VenturaBusiness process modeling methodologies need to pay attention to (1) the changing and distributed nature of business process, and (2) the contextual and tacit nature of the knowledge that operational actors have regarding business process. However, available methodologies offer little guidance to these concerns. This paper describes how to model business process models from work practices, using the BAM methodology. BAM is a methodology for business process modeling, supervision and improvement that works at two dimensions; the dimension of processes and the dimension of work practices. The paper illustrates BAM's business process discovery approach, which encompasses learning and modeling subphases, with a case study in an organizational setting.