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- Modeling business processes and work practicesPublication . Zacarias, Marielba; Martins, Paula VenturaBusiness process modeling methodologies need to pay attention to (1) the changing and distributed nature of business process, and (2) the contextual and tacit nature of the knowledge that operational actors have regarding business process. However, available methodologies offer little guidance to these concerns. This paper describes how to model business process models from work practices, using the BAM methodology. BAM is a methodology for business process modeling, supervision and improvement that works at two dimensions; the dimension of processes and the dimension of work practices. The paper illustrates BAM's business process discovery approach, which encompasses learning and modeling subphases, with a case study in an organizational setting.
- Collaborative methods for business process discoveryPublication . Zacarias, M.; Martins, Paula VenturaInformation flows across the organization are complex and procedures employed to understand, share and control organizational knowledge and experiences should be properly supported by collaborative environments. Nevertheless, few collaborative methodologies had been proposed to describe and evolve business processes. Existing tools don't provide the right methods for business processes discovery, modelling, monitoring and improvement. In the future, business processes models should be the result of cross-team and cross-departmental collaboration, with involved business people sharing their personal knowledge and formalizing it. This discussion paper focuses on collaborative process discovery methods, tools and the importance to integrate local information into coherent and sound process definitions. Business Alignment Methodology is a methodology that provides guidance about how organizational practices and knowledge are gathered to contribute for business process improvement against current Business Process Modelling approaches.