Antunes, NelsonJacinto, GonçaloPacheco, António2022-10-192022-10-1920220257-0130http://hdl.handle.net/10400.1/18411Statistical inference of the model parameters of a queueing system from data is an essential part of the study of the system. The data collection procedure specifies the type of observations from the system which are available. The estimation of the parameters can follow standard statistical procedures if we can collect all the necessary information from the system (e.g. arrival times and service times of customers) [5]. This explains the initial limited literature in statistical inference of queueing systems compared with performance analysis studies. For a survey on estimation in queueing systems, see.engjournal article10.1007/s11134-022-09841-z