Mendes, JúlioFerreira, Pedro LopesPedro, Sílvia Maria Dias2011-09-072011-09-072007-09-282007http://hdl.handle.net/10400.1/863Tese mest. , Gestão Empresarial, 2007, Universidade do AlgarveIt is well-established that important indicators for the improvement of quality care strategies can be drawn from the evaluation of patients' satisfaction levels. This study adds to the literature by exploring a unique database maintained by the Centro de Estudos e Investigação em Saúde da Universidade de Coimbra, which results from the IAQH-IA questionnaire. The data accounts for a total of 6.363 patients, representing a three-year period (2000-2004) and as many as 20 different hospitals.application/pdfporTesesGestão de empresasTratamento hospitalarInternamentoSatisfação658master thesis