Correia, Marisol B.Ramos, Célia M. Q.Rodrigues, J. M. F.Cardoso, Pedro J. S.2015-10-142015-10-142014-10Correia, Marisol de Brito. Framework for the Characterization of Hotel Websites, Trabalho apresentado em 13th International Conference WWW/Internet 2014 (WWW/Internet 2014), In Proceedings of the 13th International Conference WWW/Internet 2014 (WWW/Internet 2014), Porto, 2014.978-989-8533-24-1AUT: MCO00732; CMR00726;http://hdl.handle.net/10400.1/6897Nowadays the importance of websites to the tourism and hospitality industries is fundamental. Hotels, for instance, spend a huge amount of money improving their websites to show all the activities and amenities that they can provide. There are studies to evaluate website performance based on functionality, usability and other factors; nevertheless, they are not exhaustive. This paper presents a framework for the characterization of hotel and resort websites, that was applied as a case study to the websites of 5-star hotels and resorts that operate in the tourism region of the Algarve, Portugal. This framework allows us to identify a set of features for the hotel and resort websites characterization. From these features, we propose a set of comprehensive indicators, grouping them into ten fundamental information dimensions, as well as the application of these indicators and information dimensions, which allows obtaining quantitative and qualitative results.engHotel website evaluationIndicatorsInformation dimensionsFrameworkCharacterizationAlgarveconference object2015-10-12