CNT2-Artigos (em revistas ou actas indexadas)
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- The impact of work-family policies on employee performance in the tourism industryPublication . Biedma-Ferrer, José María; Medina-Garrido, José Aurelio; Rodrigues Guita Almeida, Maria Helena; Bogren, MariaPurpose This study aims to explore the influence of work-family policies (WFP) existence and accessibility on employee performance within the tourism industry, emphasizing the mediating roles of specific WFP measures and the moderating impact of demanding work. Design/methodology/approach The research is based on data collected through questionnaires administered to 224 employees in the tourism industry and analysed using a structural equation modelling approach. Findings The findings confirm that WFP existence positively affects performance and is negatively related to accessibility, though the mediating effects of specific WFP measures vary significantly. Flexibility in working time and location emerge as pivotal mediators, while long leaves and support services do not show significant effects. In addition, demanding work moderates key relationships, weakening the positive effects of WFP in high-demand environments. Practical implications Tourism organizations should enhance both WFP existence and accessibility, especially through flexible work arrangements related to working time and location. Addressing high work demands through improved workload management and organizational practices that facilitate the actual use of available policies can improve employee performance and organizational outcomes. Originality/value The added value of this research lies in demonstrating that the impact of WFP depends on how employees perceive their accessibility and on the specific measures available, rather than on their mere existence. Crucially, it identifies that flexibility in working time and location is the primary driver of this improvement, whereas other measures, such as long-term leaves, do not show a significant impact in this specific high-pressure environment.
- Digital competencies for future tourism and hospitality professionals: a higher education perspectivePublication . Custódio Santos, Margarida; Perdigão Alexandre Ribeiro, Filipa; de Matos, Nelson Manuel da Silva; Correia, Marisol B.The digitalisation of the tourism sector includes both traditional tools, such as global distribution systems (GDS) and metasearch engines, and more recent disruptive technologies, such as artificial intelligence (AI) applications. Due to the widening gap between the adoption of new technologies by tourism organisations and the digital skills of their workforces, this study aims to evaluate the digital literacy of future tourism and hospitality professionals. The specific objectives are to (1) assess students’ digital skills required for responsible interaction with digital content; and (2) identify any differences in digital competencies based on sociodemographic and fields of education and training. In 2025, a survey was conducted to collect 267 responses from tourism and hospitality undergraduates regarding their perceptions of their own digital skills. Results show that participants feel confident in basic digital tasks (e.g., searching, communicating, storing and assessing information). Over 50% of respondents indicated they had created playlists and videos and posted reviews, while a smaller proportion had designed websites. However, lower proficiency was reported in more advanced tasks (e.g., website design and document anonymisation). These findings highlight the importance of enhancing digital literacy training - particularly in practical, industry-relevant tools - to facilitate greater collaboration between suppliers and customers.
- Transforming journeys: Digital pathways in marketing, tourism, and hospitalityPublication . Custódio Santos, Margarida; Perdigão Alexandre Ribeiro, Filipa; Correia, Marisol B.; de Matos, Nelson Manuel da SilvaIn recent decades, the tourism sector has undergone a profound transformation, driven by digitalisation and rapid technological advances. The widespread adoption of digital technologies, such as mobile applications, online booking systems, social networks, and content-sharing platforms, has transformed consumer behaviour and expectations (ALKasassbeh et al., 2025). At the same time, it has also redefined business models, planning processes, and management strategies of destinations and tourism organisations (Kromidha & Robson, 2021; Santarsiero et al., 2024; Sigala, 2018). Digitalisation is now a structuring factor in how the sector positions itself in the face of the challenges of competitiveness, innovation, and sustainability, far from being restricted to a purely operational dimension. In terms of demand, it has transformed the tourist experience by enabling visitors to plan, customise, and enjoy their trips in a more interactive way (Tandafatu et al., 2024). They can access real-time information, digital services, and immersive experiences, thereby enhancing their visit experience and boosting satisfaction (Garima & Dharmendra, 2023).
- Digital co-creation and the transformation of customer experience in Moroccan hospitalityPublication . Lazrak, Youssra; El Idrissi Tissafi, Amina; Torkington, Kate; Correia, Marisol B.In Morocco’s rapidly growing hotel sector, digital co-creation is emerging as a key strategy to enhance the customer experience. Grounded in co-creation theory and the literature surrounding digital transformation, this study explores how Moroccan hotels use digital platforms to engage customers and foster service innovation. A qualitative research design, based on 27 semi-structured interviews with hotel clients, was employed. Data were analysed inductively using thematic analysis with NVivo 14, allowing patterns and key themes to emerge from participants’ narratives. Findings reveal that digital tools improve service personalization, facilitate feedback, and enable collaborative engagement through mobile applications, contributing to higher customer satisfaction and more effective service innovation. Persistent challenges include gaps in digital literacy and concerns regarding data privacy. The study contributes theoretically by providing contextual insights into how digital co-creation fosters personalization, engagement, and service innovation in Moroccan hotels. On a practical level, it offers empirically-grounded recommendations for hotel managers to design user-friendly digital interfaces, ensure data privacy, and support customers in adopting digital tools, thereby enhancing satisfaction and fostering customer loyalty.
- The impact of information systems and the circular economy in the rural tourism sector. An evaluation of the Algarve regionPublication . Pego, AnaRural tourism in the Algarve is one of the main types of tourism that has grown in importance over the last ten years. Its importance shows a new capacity for tourism supply and demand, as well as a new methodology to improve the rural market. In addition, the sustainability of the rural tourism sector and its performance based on the circular economy is a good indicator that the rural market has improved its competitiveness and resilience. The research aims to describe the importance of the link between the circular economy (CE) and the information system (IS) in the rural tourism sector in the Algarve region. The quantitative research focused on the importance of the combination of these variables in rural tourism (RT) through the analysis of rural organisations. The author addresses the following research question: How has the rural tourism sector promoted CE and IS to increase its competitiveness? The analysis presents a challenging opportunity to discuss the use of IS and CE in rural organisations in terms of sustainability and competitiveness in the sector. The research provides an accessible exploratory study of circular management in RT while offering the opportunity to discover a new management methodology based on IS and CE. Furthermore, it is of interest to academics, policy makers, and others working in the hospitality sector.
- Super typhoon vs. earthquake as driving force of forest succession in a subtropical tectonically active regionPublication . DOI, Ryoichi; Panagopoulos, ThomasThis study compared the effects of super typhoons and earthquakes on forest succession at the slopes of the Rokko Mountains in Japan. According to changes in the enhanced vegetation index (EVI), the super typhoon in 1991 caused severe, widespread damage to topographically distinct forest stands across the mountains. A major earthquake in 1995 with a magnitude of Mj = 7.2 caused moderate effects on the EVI. The 1994 super typhoon and the 1995 major earthquake exhibited similar spatial damage patterns, with impacts concentrated on the northern slopes. Although the 2018 super typhoon recorded higher wind speeds, there was no reduction in forest stands across the mountains, indicating an increase in forest resilience. Nevertheless, detailed observations revealed localized, patchy impacts in 2018, specifically the death of some evergreen trees on the northern slopes. The 1991 typhoon diminished up to 14% (conf. int. 95%: ±3%) of the pre-typhoon EVI values for the most negatively affected forest stands. Hence, the typhoons were thought to be the primary driving force that accelerated the forest succession by eliminating vulnerable trees. This elimination enhanced the increasing dominance of broadleaved evergreen laurel tree species, which are known to have stronger root systems than the vulnerable conifers. In addition, it was revealed for the first time that multiple vegetation types on slopes under the same topographical conditions were commonly damaged by multiple super typhoons within a 27-year period, during which typhoon-enhanced forest succession was strongly pronounced. The findings offer beneficial prospects for proactive climate-resilient forest management and disaster mitigation strategies tailored to slope-specific vulnerabilities. This study is the first to compare the effects of super typhoons and a major earthquake on forest stands.
- Adaptation and validation of the bern illegitimate tasks scale (BITS) in the context of a portuguese public universityPublication . Vieira dos Santos, Joana; Marques, Mariana; Sousa, Cátia; Gomes, Alexandra; Lopes, Luis FelipeIllegitimate tasks are assignments that threaten professional identity by not being related to the intrinsic quality or morality of the main profession. This concept has gained attention within the Stress as Offense to Self (SOS) theory, which emphasizes the impact of selfesteem in stressful situations, particularly in the workplace. The SOS theory suggests that self-esteem plays a critical role in how individuals respond to stress: when self-esteem is threatened, it triggers adverse reactions affecting mental, physical, and behavioral dimensions; conversely, strengthening self-esteem promotes well-being. Illegitimate tasks are perceived as unnecessary or unreasonable, varying by profession and non-voluntary in nature, leading to a lack of purpose and meaning for the employee. The Bern Illegitimate Tasks Scale (BITS) was created to assess and quantify these tasks, demonstrating robust psychometric properties across different languages and cultural contexts, including Spanish, Swedish, and Portuguese adaptations. This study aims to translate and adapt the BITS for a public university context characterized by bureaucratic culture. The sample comprises 601 participants from a Portuguese public higher education institution. The translation process followed rigorous procedures to ensure equivalence between the original and Portuguese versions. Data analysis included descriptive statistics, confirmatory factor analysis (CFA), and internal consistency analysis, revealing satisfactory fit indices and high reliability. Despite contextual limitations, the findings affirm the reliability of the adapted scale for application in similar contexts. Future research should aim for more representative samples to enhance generalizability.
- Sentiments and flavors: An approach to gastronomic innovation in the AlgarvePublication . Ramos, Celia; Dionísio Serra, Manuel António; Rodrigues Gonçalves, AlexandraThis study explores how the Mediterranean Diet, recognized by UNESCO as Intangible Cultural Heritage, can be leveraged innovatively to enhance the sustainability of the Algarve as a tourism destination. The objective is to identify and valorize local resources aligned with the Mediterranean dietary pattern to create new gastronomic experiences that appeal to tourists and support regional development. METHODOLOGY: A mixed-methods approach was adopted. Sentiment analysis was conducted on enogastronomic experiences shared on social media to understand tourists’ perceptions and preferences. This was complemented by a Delphi-based focus group with regional experts to co-create and evaluate innovative culinary proposals. Finally, a gastronomic experience was implemented in a local restaurant to test the developed products. FINDINGS: The sentiment analysis revealed key emotional and experiential factors that shape tourist satisfaction. Based on these insights, five innovative appetizers were developed and tested, demonstrating above-average levels of appreciation and potential for economic valorization. IMPLICATIONS: The study contributes to the theoretical understanding of how intangible cultural heritage can be operationalized in tourism innovation. Practically, it offers an exploratory framework for integrating local gastronomy into sustainable tourism strategies, which requires further validation in larger-scale settings. ORIGINALITY AND VALUE: This research uniquely combines digital sentiment analysis with participatory culinary innovation, offering a novel interdisciplinary approach to enhancing gastronomic tourism through the Mediterranean Diet. The findings should be interpreted as exploratory and hypothesis-generating rather than definitive.
- Hotelaria e vinho: Uma análise bibliométricaPublication . Cabeça, Diana; Dionísio Serra, Manuel António; Afonso, CarlosDados recentes demonstram um aumento significativo do registo de turistas internacionais em todo o mundo e também um aumento na procura por experiências vínicas. Com este artigo pretende-se perceber a investigação científica desenvolvida relativa à atividade hoteleira relacionada com o vinho. Para tal procedeu-se a uma análise bibliométrica, considerando as bases de dados científicas Scopus e Web of Science, utilizando palavras-chave que aludem à temática em estudo. Os dados foram tratados e inseridos no programa Biblioshiny para de seguida serem estudados através da avaliação de desempenho e mapeamento científico. Os resultados demonstram que houve um crescimento na produção científica nos últimos 10 anos, sendo mais evidente entre 2020 e 2023. Os países com mais publicações são os EUA, seguido por três países europeus. As publicações foram efetuadas em revistas maioritariamente de sustentabilidade, hospitalidade e turismo.
- The representation of Luxury Wine Hotels on the social network FacebookPublication . Cabeça, Diana; Afonso, Carlos; Dionísio Serra, Manuel António; Ramos, CeliaSocial networks are now integral to corporate strategy and daily social life. They enable the rapid and extensive dissemination of information, proving highly effective for promoting hotel marketing content. Consequently, they facilitate interaction and engagement between hotels and their customers, serving both advertising and evaluation purposes. This study aims to analyse the use of the Facebook social network by luxury wine hotels located in countries associated with the Mediterranean Diet. An analytical model examining the variables of content, interactivity, and visibility was employed. A total of 17 luxury hotel pages were analysed, with data collected using the Karma Fanpage platform, an online tool for social media analysis and monitoring. The findings indicate that the majority of profile posts were photographs, and that this format generated the highest number of user reactions. It is recommended that hotels publish more photographic content to foster greater engagement and conduct further analysis of the specific types of posts that elicit the most reactions.