CNT2-Artigos (em revistas ou actas indexadas)
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- Environmental responsibility as a value proposition: Segmenting coastal tourists through perceived destination environmental responsibilityPublication . de Castro Rezende, Aline; Martins Guerreiro, Maria Manuela; Nobre Pereira, LuisEnvironmental responsibility is increasingly recognized as a key contributor to destination competitiveness, particularly in coastal tourism contexts where environmental quality is closely linked to visitor experiences. However, limited research has examined how tourists perceive environmental responsibility and how these perceptions can be used for market segmentation. Addressing this gap, this study conceptualizes Destination Environmental Responsibility (DER) as a perception-based construct and operationalizes it as a segmentation criterion. Using survey data from 1909 tourists in the Algarve (Portugal), cluster analysis identified three distinct segments: eco-engaged, eco-friendly, and eco-restrained. The results indicate that tourists generally evaluate environmental responsibility positively, particularly for cleanliness and environmental preservation. Importantly, DER provides a meaningful basis for segmentation, revealing differences in tourism profiles, satisfaction, and loyalty. Tourists with stronger environmental evaluations report higher levels of satisfaction and loyalty, suggesting that perceived environmental responsibility is associated with destination differentiation and competitiveness, as well as more positive tourism experiences and behavioral intentions. The study contributes to the literature by advancing DER as a perception-based, formative construct, extending segmentation research by positioning perceived environmental responsibility as a segmentation criterion, and demonstrating how tourists’environ mental evaluations can inform destination positioning. Heterogeneity in these evaluations is interpreted through the complementary perspectives of VBN, S–O–R, and TPB. From a managerial perspective, the findings emphasize the importance of visible, segment-specific sustain ability strategies. By aligning environmental practices with different tourist profiles, destination management organizations may strengthen visitor satisfaction, loyalty, and competitive positioning in coastal tourism markets.
- Use of the spatial economic benefit analysis (SEBA) for marine spatial planning: a case including offshore wind energy and fisheries in FrancePublication . Pawar, Lokesh; Le Gallic, Bertrand; Ramos, JorgeMarine Spatial Planning (MSP) is a key instrument for sustainable ocean governance in Europe, yet the spatial distribution of socioeconomic benefits and trade-offs remains poorly documented. This study applies and extends the Spatial Economic Benefit Analysis (SEBA) framework to offshore wind energy and capture fisheries in France, with a focus on the North Atlantic–Western Channel (NAMO) façade. Three extensions are introduced relative to earlier single-sector, single-scale SEBA applications: simultaneous dual-sector comparison, nesting of project-level firm mapping within regional analysis, and delivery through an open, updatable visualization platform that allows planners to re-run the analysis as registries are updated. Twelve indicator families were selected against four explicit criteria (relevance to a SEBA step, spatial attributability, traceability to a planning instrument, and public availability) and cross-validated against independent registries. Offshore wind employment is more unevenly distributed across regions than fishery revenue (Gini 0.59 versus 0.42), and firm presence is a weak proxy for employment: Brittany hosts 26.6% of mapped offshore wind firms but only 6.5% of sectoral full-time equivalents (2.1 FTE per firm), whereas Île-de-France hosts 4.8% of firms and 19.6% of employment (34.6 FTE per firm). Fishery revenue and offshore wind firm counts are positively rank-correlated across coastal regions (Spearman ρ = 0.90, n = 5, p = 0.037), indicating co-location rather than causation: offshore wind constitutes an additional spatial pressure on a sector already contracting (−9.5% employment 2012–2022; −29% vessels 2000–2023). Uncertainty was addressed through a three-tier data confidence classification and sensitivity testing; concentration rankings were robust to extreme reassignments of multi-role firms (ΔGini ≤ 0.06). The analysis is deliberately restricted to the distribution of economic benefits and does not assess ecological impacts, which must be integrated before SEBA outputs inform zoning. Outputs are directly interpretable for façade plan revision, tender local content scoring, and compensation design, and the workflow is transferable to any jurisdiction with public corporate registries and landings statistics.
- Access to public green spaces as a factor in combating environmental injusticePublication . de Sousa Silva, Catarina; Bell, Simon; Lackóová, Lenka; Panagopoulos, ThomasEnsuring equitable access to urban green spaces is a major challenge in contemporary urban planning, with important implications for public health, well-being and environmental justice. However, comparative cross-city analyses based on harmonised methodologies remain limited, particularly across contrasting European climatic and morphological contexts. This study aims to: (i) assess the spatial distribution of public green spaces; (ii) evaluate neighbourhood-level accessibility and identify environmental justice inequalities; and (iii) examine how urban form and climatic context influence accessibility outcomes across the following three medium-sized European cities: Faro (Portugal), Tartu (Estonia) and Nitra (Slovakia). A GIS-based approach was applied using consistent criteria, including publicly accessible green spaces ≥ 1 ha, Euclidean buffers of 300 m and 500 m, and harmonised population data from the Global Human Settlement Layer (GHSL). Accessibility was quantified as the proportion of residents living within the defined walking-distance thresholds. The results reveal substantial inter- and intra-urban disparities. Tartu exhibits the highest green space provision (23.34 m2/inhabitant), while Faro presents the lowest (5.67 m2/inhabitant). However, accessibility patterns do not directly reflect provision levels: Faro achieves accessibility values at 500 m comparable to those of Tartu, whereas Nitra shows lower accessibility despite moderate provision. These findings demonstrate that accessibility is shaped primarily by the spatial configuration of green spaces rather than by overall provision alone. The study highlights the importance of integrating urban morphology and climatic context into environmental justice assessments and urban green infrastructure planning in order to reduce spatial inequalities in access to urban nature.
- Sensory synergy in phygital tourism: unpacking the role of multi-sensory stimulation in visitor engagement and behaviorPublication . Mameli, Elisa; Stangl, Brigitte; Ribeiro, Manuel Alector; Scarles, CarolinePhygital experiences are becoming prominent in tourism, yet their impact on visitor engagement, particularly in relation to multisensory stimulation, remains underexplored. Grounded in dual-process and optimum stimulation level theories, this study aims to understand how hedonic and functional aspects of phygital experiences influence visitor engagement, satisfaction, and visit intentions and assesses how varying combinations of sensory stimuli moderate these relationships. Data was collected through scenario-based experiments with 413 participants, each exposed to one of six videos representing distinct levels of sensory richness. SEM-based results indicated that both emotional and technological dimensions significantly enhance visitor engagement, which positively influences satisfaction and intention. Multi-group analysis revealed that the strengths of these relationships vary according to the degree of sensory stimulation. Specifying sensory synergy as the coordinated, congruence-based integration of modalities, the study advances dual-process and optimum stimulation level theories in phygital tourism and offers practical guidelines for designing sensory-balanced, human-centered experiences.
- The impact of work-family policies on employee performance in the tourism industryPublication . Biedma-Ferrer, José María; Medina-Garrido, José Aurelio; Rodrigues Guita Almeida, Maria Helena; Bogren, MariaPurpose This study aims to explore the influence of work-family policies (WFP) existence and accessibility on employee performance within the tourism industry, emphasizing the mediating roles of specific WFP measures and the moderating impact of demanding work. Design/methodology/approach The research is based on data collected through questionnaires administered to 224 employees in the tourism industry and analysed using a structural equation modelling approach. Findings The findings confirm that WFP existence positively affects performance and is negatively related to accessibility, though the mediating effects of specific WFP measures vary significantly. Flexibility in working time and location emerge as pivotal mediators, while long leaves and support services do not show significant effects. In addition, demanding work moderates key relationships, weakening the positive effects of WFP in high-demand environments. Practical implications Tourism organizations should enhance both WFP existence and accessibility, especially through flexible work arrangements related to working time and location. Addressing high work demands through improved workload management and organizational practices that facilitate the actual use of available policies can improve employee performance and organizational outcomes. Originality/value The added value of this research lies in demonstrating that the impact of WFP depends on how employees perceive their accessibility and on the specific measures available, rather than on their mere existence. Crucially, it identifies that flexibility in working time and location is the primary driver of this improvement, whereas other measures, such as long-term leaves, do not show a significant impact in this specific high-pressure environment.
- Digital competencies for future tourism and hospitality professionals: a higher education perspectivePublication . Custódio Santos, Margarida; Perdigão Alexandre Ribeiro, Filipa; de Matos, Nelson Manuel da Silva; Correia, Marisol B.The digitalisation of the tourism sector includes both traditional tools, such as global distribution systems (GDS) and metasearch engines, and more recent disruptive technologies, such as artificial intelligence (AI) applications. Due to the widening gap between the adoption of new technologies by tourism organisations and the digital skills of their workforces, this study aims to evaluate the digital literacy of future tourism and hospitality professionals. The specific objectives are to (1) assess students’ digital skills required for responsible interaction with digital content; and (2) identify any differences in digital competencies based on sociodemographic and fields of education and training. In 2025, a survey was conducted to collect 267 responses from tourism and hospitality undergraduates regarding their perceptions of their own digital skills. Results show that participants feel confident in basic digital tasks (e.g., searching, communicating, storing and assessing information). Over 50% of respondents indicated they had created playlists and videos and posted reviews, while a smaller proportion had designed websites. However, lower proficiency was reported in more advanced tasks (e.g., website design and document anonymisation). These findings highlight the importance of enhancing digital literacy training - particularly in practical, industry-relevant tools - to facilitate greater collaboration between suppliers and customers.
- Transforming journeys: Digital pathways in marketing, tourism, and hospitalityPublication . Custódio Santos, Margarida; Perdigão Alexandre Ribeiro, Filipa; Correia, Marisol B.; de Matos, Nelson Manuel da SilvaIn recent decades, the tourism sector has undergone a profound transformation, driven by digitalisation and rapid technological advances. The widespread adoption of digital technologies, such as mobile applications, online booking systems, social networks, and content-sharing platforms, has transformed consumer behaviour and expectations (ALKasassbeh et al., 2025). At the same time, it has also redefined business models, planning processes, and management strategies of destinations and tourism organisations (Kromidha & Robson, 2021; Santarsiero et al., 2024; Sigala, 2018). Digitalisation is now a structuring factor in how the sector positions itself in the face of the challenges of competitiveness, innovation, and sustainability, far from being restricted to a purely operational dimension. In terms of demand, it has transformed the tourist experience by enabling visitors to plan, customise, and enjoy their trips in a more interactive way (Tandafatu et al., 2024). They can access real-time information, digital services, and immersive experiences, thereby enhancing their visit experience and boosting satisfaction (Garima & Dharmendra, 2023).
- Digital co-creation and the transformation of customer experience in Moroccan hospitalityPublication . Lazrak, Youssra; El Idrissi Tissafi, Amina; Torkington, Kate; Correia, Marisol B.In Morocco’s rapidly growing hotel sector, digital co-creation is emerging as a key strategy to enhance the customer experience. Grounded in co-creation theory and the literature surrounding digital transformation, this study explores how Moroccan hotels use digital platforms to engage customers and foster service innovation. A qualitative research design, based on 27 semi-structured interviews with hotel clients, was employed. Data were analysed inductively using thematic analysis with NVivo 14, allowing patterns and key themes to emerge from participants’ narratives. Findings reveal that digital tools improve service personalization, facilitate feedback, and enable collaborative engagement through mobile applications, contributing to higher customer satisfaction and more effective service innovation. Persistent challenges include gaps in digital literacy and concerns regarding data privacy. The study contributes theoretically by providing contextual insights into how digital co-creation fosters personalization, engagement, and service innovation in Moroccan hotels. On a practical level, it offers empirically-grounded recommendations for hotel managers to design user-friendly digital interfaces, ensure data privacy, and support customers in adopting digital tools, thereby enhancing satisfaction and fostering customer loyalty.
- The impact of information systems and the circular economy in the rural tourism sector. An evaluation of the Algarve regionPublication . Pego, AnaRural tourism in the Algarve is one of the main types of tourism that has grown in importance over the last ten years. Its importance shows a new capacity for tourism supply and demand, as well as a new methodology to improve the rural market. In addition, the sustainability of the rural tourism sector and its performance based on the circular economy is a good indicator that the rural market has improved its competitiveness and resilience. The research aims to describe the importance of the link between the circular economy (CE) and the information system (IS) in the rural tourism sector in the Algarve region. The quantitative research focused on the importance of the combination of these variables in rural tourism (RT) through the analysis of rural organisations. The author addresses the following research question: How has the rural tourism sector promoted CE and IS to increase its competitiveness? The analysis presents a challenging opportunity to discuss the use of IS and CE in rural organisations in terms of sustainability and competitiveness in the sector. The research provides an accessible exploratory study of circular management in RT while offering the opportunity to discover a new management methodology based on IS and CE. Furthermore, it is of interest to academics, policy makers, and others working in the hospitality sector.
- Super typhoon vs. earthquake as driving force of forest succession in a subtropical tectonically active regionPublication . DOI, Ryoichi; Panagopoulos, ThomasThis study compared the effects of super typhoons and earthquakes on forest succession at the slopes of the Rokko Mountains in Japan. According to changes in the enhanced vegetation index (EVI), the super typhoon in 1991 caused severe, widespread damage to topographically distinct forest stands across the mountains. A major earthquake in 1995 with a magnitude of Mj = 7.2 caused moderate effects on the EVI. The 1994 super typhoon and the 1995 major earthquake exhibited similar spatial damage patterns, with impacts concentrated on the northern slopes. Although the 2018 super typhoon recorded higher wind speeds, there was no reduction in forest stands across the mountains, indicating an increase in forest resilience. Nevertheless, detailed observations revealed localized, patchy impacts in 2018, specifically the death of some evergreen trees on the northern slopes. The 1991 typhoon diminished up to 14% (conf. int. 95%: ±3%) of the pre-typhoon EVI values for the most negatively affected forest stands. Hence, the typhoons were thought to be the primary driving force that accelerated the forest succession by eliminating vulnerable trees. This elimination enhanced the increasing dominance of broadleaved evergreen laurel tree species, which are known to have stronger root systems than the vulnerable conifers. In addition, it was revealed for the first time that multiple vegetation types on slopes under the same topographical conditions were commonly damaged by multiple super typhoons within a 27-year period, during which typhoon-enhanced forest succession was strongly pronounced. The findings offer beneficial prospects for proactive climate-resilient forest management and disaster mitigation strategies tailored to slope-specific vulnerabilities. This study is the first to compare the effects of super typhoons and a major earthquake on forest stands.