CNT2-Artigos (em revistas ou actas indexadas)
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- Multi-level evolutionary model for smart tourism transition: a pilot test in the Andalusian region (Spain)Publication . Puig-Cabrera, Miguel; Foronda-Robles, ConcepciónThe transition from traditional to smart tourism destinations requires structured theoretical models that can capture the complexity of stakeholder engagement and behavioural change. This study introduced and empirically tested the multi-level evolutionary model, which conceptualizes smart tourism development as a sequential process across four stages: knowledge, awareness, commitment, and action. The proposed framework was then validated based on a survey of 350 public and private tourism stakeholders in Andalusia (Spain) and partial least squares structural equation modelling analysis. The results confirmed significant and positive relationships between each stage and demonstrated that the adoption of smart tourism is not a one-time event but a gradual evolution requiring cumulative engagement. The findings provide empirical evidence that knowledge fosters awareness, awareness nurtures commitment, and commitment ultimately drives tangible actions towards smart tourism practices. The study offers actionable insights for destination managers and policymakers, while emphasizing the need for integrated strategies that align technological innovation, stakeholder participation, and sustainability goals to ensure the success of the smart destination transition.
- Does guests-perceived value for money affect WOM and eWOM? The impact of consumer engagement on SNS on eWOMPublication . Quiroga Souki, Gustavo; Oliveira, Alessandro Silva de; Barcelos, Marco Túlio Correa; Martins Guerreiro, Maria Manuela; da Costa Mendes, Júlio; Moura, Luiz Rodrigo CunhaPurpose – Hotels provide high-quality guest experiences to generate perceived value for money (PVM), positively influencing word-of-mouth (WOM) and electronic word-of-mouth (eWOM) communication. This study aims to (1) verify the impacts of the perceived quality by the guests about their experiences in hotels on their PVM; (2) inspect the influence of guests’ perception of hotel prices on PVM; (3) examine the impacts of guest PVM on their hotel experiences on WOM and eWOM and (4) investigate the consequences of the hotel guests’ behavioural engagement on social networking sites (HGBE-SNS) on eWOM. Design/methodology/approach – This quantitative and descriptive study consists of a survey with 371 guests who evaluated their experiences at three hotels in Brazil. PLS-SEM tested the hypothetical model that resorted to the stimulus-organism-response theory (S-O-R), proposed by Mehrabian and Russell (1974). Cluster Analysis compared the PVM, WOM and eWOM of groups of hotel guests with different levels of social media engagement. Findings – Perceived quality by hotel guests positively impacts PVM. Perceived price negatively influences PVM. PVM had a positive and robust impact on WOM. PVM impacts and explains weakly eWOM. In contrast, HGBE-SNS affects and better explains eWOM than PVM. Originality/value – This unprecedented investigation concomitantly exhibits the relationships between perceived quality, price, PVM, WOM, eWOM and HGBE-SNS. Hotels must offer high perceived quality experiences to influence PVM and WOM positively. PVM is unable to stimulate eWOM strongly. HGBE-SNS is pivotal for guests to share their hotel experiences through eWOM. This study suggests marketing strategies for hospitality companies to amplify customer engagement on SNS.
- Destinationscape: an integrated and holistic conceptualizationPublication . Bender, Ana Carolina; Agapito, Dora Lúcia Miguel; Martins Guerreiro, Maria ManuelaDestinations are growingly acknowledged as dynamic entities requiring strategic resource management to provide value for stakeholders. In this sense, to be recognized as desirable places to visit, to live or to invest in, with a harmonious integration among the stakeholders, it is imperative to frame destinations’ distinctiveness using the experience marketing perspective. Through a combination of an integrative literature review and an academic panel with diverse expertise, this conceptual research aims to conceptualize and depict the environmental features composing destinationscape as a construct, considering the dynamic interplay of multiple ‘scapes’. As a result, the proposed conceptual framework comprises five second-order and 17 first-order dimensions. This research is expected to contribute to the theory around destination experience and experiencescape by offering a comprehensive view, where destinationscape emerges from continuous interactions between the destination’s external environment and its stakeholders. Consequently, this research contributes to destination competitiveness and governance by conceptualizing and providing a framework around destinationscape.
- Cognitive, affective and behavioural repercussions of perceived quality in tourism vocational education: insights from self-determination theoryPublication . Silva, Rejane Santana da; Quiroga Souki, Gustavo; Oliveira, Alessandro Silva de; Vieira, Luís Sérgio; Dionísio Serra, Manuel AntónioPurpose – This study aimed to investigate the influence of the perceived quality by students regarding their experiences in vocational schools in tourism, hospitality and food service on cognitive and affective responses (satisfaction, self-efficacy expectations and self-regulation strategies of motivation for learning - SRSML) and commitment (behavioural response). Design/methodology/approach – A cross-sectional survey was conducted with 454 students from twelve Turismo de Portugal IP-affiliated schools. The theoretical framework was rooted in Self-Determination Theory (SDT) and PLS-SEM, using ADANCO 2.3 software to test the proposed model. Findings – Perceived quality by students concerning their school experiences are socio-contextual factors that directly influence their satisfaction and self-efficacy expectations (cognitive and affective responses). Satisfaction and self-efficacy expectations positively affected SRSML. Finally, satisfaction and the SRSML positively impacted the students` commitment to schools (behavioural response). Originality/value – This study contributes to academia by comprehensively addressing 16 perceived quality dimensions within vocational education. It aligns with SDT, revealing that socio-contextual factors affect students’ cognitive, affective, and behavioural responses. Additionally, it demonstrates positive relationships between student satisfaction, self-efficacy expectations, SRSML, and students’ commitment to vocational education institutions. This study emphasises the multidimensional nature of perceived quality, urging educational institutions to address tangible and intangible dimensions to develop strategies to provide high-quality experiences, increasing students` satisfaction, self-efficacy expectations, motivation, and commitment.
- The effect of pre-trip virtual reality and on-site smart device use on accessible tourism experiencesPublication . Chan, Chung-Shing; Wong, Shing Yan; Agapito, Dora Lúcia Miguel; Tam, VeledaThis study investigates the contribution of pre-visit virtual reality (VR) experiences and the use of smart devices (SDs) in enhancing accessible tourism for visitors with hearing loss at Yim Tin Tsai Island, a rural destination in Hong Kong. A total of 163 participants, including 78 individuals with varying degrees of hearing impairment and 85 persons without reported disabilities, participated in a self-guided visit. They were randomly assigned to four groups based on whether a VR experience was provided before the visit and whether SDs were used during the visit. Post-visit focus group discussions explored challenges faced, solutions proposed, and perceptions of VR and SD applications. The findings suggest that while VR and SDs offer practical and emotional benefits, visitors with hearing loss do not perceive them as particularly effective in overcoming barriers or significantly enhancing their experiences on the island. Recommendations proposed to improve tourism experiences of visitors with hearing loss include the provision of a multi-sensory environment and information supplementing the visit in VR experiences, as well as adopting a non-intrusive and intuitive approach in presenting information on smart devices.
- Horsing around: Animals, humans, sports, and platformsPublication . Fernandes, AdalbertoThe Tokyo 2020 Olympics Pentathlon incident, where German athlete Annika Schleu lost control of the horse Saint Boy, led to the termination of the show-jumping event and exposed the unstable relationships and definitions established between human and more-than-human actors. Analyzing comments on the three most-viewed YouTube videos on this case through Actor-Network Theory, we examine how responsibility is distributed between the two actors involved. Our findings indicate that riding is inherently relational and cannot be entirely dominated by a single agent. No ideal interaction point guarantees control, challenging human sovereignty over the more-thanhuman. Commentators place Schleu in an ambiguous position: she failed to control the more-thanhuman and, consequently, can no longer be treated humanely. This case reveals that distinctions between the human and the more-than-human are locally negotiated. Disruptions in these distinctions expose an enduring anthropocentric perspective, where failure to control the morethan-human disqualifies humans as fully human. The more-than-human thus emerges as a meta-normative guarantor, determining whether those who succeed or fail in control are granted human treatment.
- From words to visuals: a transformer-based multi-modal framework for emotion-driven tourism analyticsPublication . Calderón-Fajardo, Víctor; Rodríguez-Rodríguez, Ignacio; Puig-Cabrera, MiguelTraditional tourism analytics have primarily relied on isolated sentiment analysis and image processing techniques, often failing to capture the subtle interaction between textual expressions and visual aesthetics inherent in tourist experiences. This study addresses these limitations by proposing a novel multi-modal framework that transforms textual reviews into AI-generated images using standardized prompts, thereby converting affective signals into explicit visual features. Leveraging stateof-the-art models—such as Distilled Bidirectional Encoder Representations from Transformers (DistilBERT) for fine-grained emotion recognition and Contrastive Language–Image Pre training (CLIP) for semantic extraction of visual attributes— our approach maps complex sentiments onto interpretable visual characteristics, integrating explainable features to uncover the underlying structure in tourist perceptions. This approach enhances classification performance and provides a transparent mechanism for understanding how distinct emotional states correspond to specific visual cues. Experimental evaluations on a dataset encompassing four diverse tourist destinations—Berlin, Dublin, Cairo, and Málaga—demonstrate high classification accuracy and robust correlations between text-derived emotions and image-based features, close to more powerful embedding methods. Significant correlations were observed between emotions and visual features, e.g., brightness and contentment, as well as between entropy and shame, indicating that our method efficiently captures the affective resonance between visual and textual modalities. Our findings underscore the transformative potential of converting textual sentiment into visual representations to facilitate more accurate, interpretable, and actionable analytics in the tourism sector. This framework suggests promising avenues for dynamic destination characterization, informed marketing strategies, and enhanced urban planning initiatives, laying the foundation for future advancements in multimodal tourism analytics.
- Culture to commitment: hr blueprint for sustainable hospitality-tourism academia growthPublication . Sahoo, Debasis; Sinha, Satyajit; Ghaderi, Zahed; Bagheri, FatemehThis study examines the relationship between organizational culture (OCu), job satisfaction (JBS), and organizational commitment (OCo) in Indian hospitality and tourism higher education institutions (HEIs) using the OCTAPACE framework. Grounded in Social Exchange, Organizational Support, and OCu theories, it assesses cultural influences on commitment directly and via JBS. Data from 386 teaching and non-teaching staff were collected through stratified purposive sampling, using validated scales and acknowledging limitations from the lack of a central database. Analysis employed Partial Least Squares Structural Equation Modelling (PLS-SEM). Results show that OCu significantly enhances JBS and commitment, with JBS partially mediating this link. Findings offer actionable insights for HR policy, leadership strategies, and employee retention in service-oriented academic contexts.
- Destination marketing organisations: envisioning a regenerative tourism operating modelPublication . Crabolu, Gloria; Torres-Delgado, Anna; Ribeiro, Manuel AlectorThis study critically evaluates Destination marketing organisations (DMOs) within the paradigm of regenerative tourism, shifting from conventional operating models primarily centred on marketing and economic growth to a regenerative-oriented framework. Building on the scarce tourism transition literature, this study integrates participatory normative scenario-building with the Three-Horizons framework in workshops with 26 DMO managers. It examines current DMO activities, identifies key operating characteristics, and explores how these align with either traditional or regenerative approaches. The findings highlight a need for DMOs to broaden their activities beyond traditional promotion, to include stewardship, management and regenerative marketing. Theoretically, this study contributes to advancing the understanding of regenerative tourism within DMOs, helping bridge the gap between its theoretical foundations and real-world practice. Methodologically, it provides a replicable and adaptable tool for participatory foresight in tourism governance. It contributes a manifesto offering actionable pathways to guide policymakers and DMOs in transitioning towards regenerative tourism futures.
- Stakeholders’ engagement on nature-based solutions: a systematic literature reviewPublication . Ferreira, Vera; Barreira, Ana Paula; Loures, Luís; Estêvão, Maria Dulce da Mota Antunes de Oliveira ; Panagopoulos, ThomasCities are facing a broad range of social and environmental challenges due to the current pressure of global urbanization. Nature-based solutions aim to utilize green infrastructure to improve people’s health and wellbeing. The design of urban environments must embrace the individual ideals of citizens and stakeholders which can only be achieved if effective methods of communication, involvement, and feedback are ensured. Such a procedure creates trust during its implementation, helping to take ownership and stewardship of processes and sites. This systematic literature review explores the current state of the art regarding citizen and stakeholder participation in nature-based solutions (NBS). The search on the SCOPUS database identified 142 papers in total that met the inclusion criteria. The participation analysis was separated in two areas: (a) analysis of perceptions, preferences, and perspectives of citizens and stakeholders, and (b) analysis of the participation process, including challenges and opportunities, motivations, methods and frameworks, and collaborative governance. The results revealed that stakeholder and citizen participation or collaboration in nature-based solutions is increasingly recognized as promising; however, research in several related domains is still lacking.