CNT2-Artigos (em revistas ou actas indexadas)
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- Exploração das percepções sobre o emprego na hotelaria no Algarve durante a COVIDPublication . Castela, Guilherme; Henriques, Cláudia Helena; Lampreia Carvalho, Fatima; Afonso, CarlosThe Travel and Tourism (T&T) industry is highly sensitive to extreme events like pandemics (Price et al., 2022; OECD, 2020). The COVID-19 pandemic severely disrupted the sector, leading to mobility restrictions and closures (Chowdhury and Jomo, 2020). However, it also presented opportunities for innovation (Price et al., 2022). The economic impact on Portugal's GDP was significant, with T&T's contribution dropping from 17.1% in 2019 to 8.7% in 2020 and recovering in subsequent years (WTTC, 2022). Given the Algarve's dependence on tourism, this study highlights the need for new strategies to overcome challenges (EURES, 2022). This research aims to analyse how Algarve's (South of Portugal) hospitality (hotels and restaurants) employers and employees perceived the Portuguese government's measures to address the COVID-19 crisis via a Three-Way Data Analysis multivariate statistical procedure, namely the COSTATIS method, which can be considered a more advanced or specialized version of STATIS, offering more flexibility and refinement in handling complex data relationships. The statistical procedure supports the assessment of 27 varieties of perceptions of the pandemic crisis that were collected from respondents distributed in four hospitality professional categories (restaurant and hotel managers and employees). The conclusions identify that association with a professional category in the hospitality industry tends to affect ideas regarding the potential for coping and resilience associated with organizational challenges. Members of the diverse professional categories think of the crisis in different ways due to their status and hierarchic position in business organisations. More attention should be given to what those professionals with lower status have to say about the organisational climate in the event of future crises.
- Broadening tourism experience and destination imagePublication . Martins Guerreiro, Maria Manuela; Pinto, Patrícia; Bagheri, Fatemeh; de Matos, Nelson Manuel da SilvaAlthough previous studies deal with tourism experience, destination image and related outcomes, this study innovates by elaborating on a more comprehensive view of the tourism experience and destination image. Guided by suggestions for more research in the relevant literature, this study examines the correlation between tourism experience, experiential destination image, tourism memory, satisfaction and loyalty and explores domestic and international tourists. The data were collected from tourists visiting the Algarve, Portugal, in 2021. A multi-group analysis determined the main differences between domestic and international tourists. The results show that the tourist experience has five dimensions: active learning, emotional engagement, passive entertainment, immersive escape, and aesthetic appeal. Furthermore, tourism experiences of both domestic and international tourists positively affect the cognitive image of the Algarve. There is a significant difference among domestic and international tourists regarding the impact of tourism memory on tourists' loyalty. Theoretical and managerial implications, limitations, and potential directions for future research are discussed.
- Travel motivation and well-being: analysing the mediating role of mindfulness and memorable travel experiences of portuguese travellersPublication . Iacob, Vivien; Neves de Jesus, Saúl; Garcês, Soraia; Carmo, CláudiaThere is a common perception that tourism can directly or indirectly enhance well-being. The travellers' motivations could influence the connection between tourism and well-being. This study aimed to examine the relationship between travel motivations and well-being and the beneficial effects of mindfulness and memorable travel experiences (MTEs) on this relationship. The data were gathered using online questionnaires and included 256 participants. The findings suggested that travel motivation positively influenced well-being, mindfulness, and MTEs. The mediating role of MTEs and mindfulness in the relationship between motivation and well-being was verified. In conclusion, this study emphasises the importance of comprehending the influence of travel motivations, mindfulness, and MTEs in promoting and enhancing well-being. Understanding the psychological variables affecting well-being is crucial for researchers and tourism managers to incorporate effective methods for better management and marketing, considering that tourism offers are more suited to consumer demand.
- The visible-invisible tension of slum tourism influencersPublication . Fernandes, AdalbertoPurpose – This paper aims to investigate the tension between the visible and invisible aspects in slum tourism influencers’ content, addressing a gap in the literature regarding this kind of influencers and enhancing visual methodologies by including the analysis of invisible phenomena. Design/methodology/approach – This paper is a qualitative analysis of the most-watched slum tourism influencers’ content in Brazilian ‘favelas’ (totaling 24,000,000 views) using Ranieri’s (2004) visual research framework and interpretation of the most frequent words in 27,000 comments on these videos. Findings – Slum tourism influencers often attempt to depict what cannot be shown due to risks to the hosts and influencers. The inability to show certain aspects is compensated by the proliferation of alternative images hinting at the unseen. Comments reveal that while the desire to perceive the unseen may drive viewership, the influencers and locals emerge as the primary visual focal points. Consequently, the marginalized setting of the slum fades into the background, with individuals taking precedence in viewers’ discussions. Originality/value – To the best of the author’s knowledge, this study is the first to explore the role of the invisible in slum tourism influencer content and followers’ reactions. It illustrates that rather than imposing restrictions on the visible, the invisible serves as a catalyst for the proliferation of images through alternative means.
- E-shopping decisions during the COVID-19 pandemic in Bangladesh: The mediating role of consumers’ psychologyPublication . Hossain, Afzal; Khan, Md Yusuf Hossein; Rony, Md. Byzed Ahmed; Juman, Dr. Mohammad Khairul Islam; Sultana, Farha; Rahaman, Atiqur; Yusuf, Kazi Md.; Hossain, Md. MosharrafThe COVID-19 pandemic has fundamentally transformed consumer behavior on a global scale, and Bangladesh is no exception. The pandemic caused extraordinary disruptions in daily life, forcing consumers to rapidly adjust to a new normal characterized by lockdowns, social isolation, and limitations on physical mobility. Coronavirus disease 2019 (COVID-19) brings greater changes in the consumer decision-making process across the globe. Factors affecting consumers’ electronic shopping (e-shopping) decisions may vary between pre and during the COVID-19 situation. Therefore, the purpose of this research was to investigate the determinants of electronic shopping decisions during the COVID-19 pandemic in the context of Bangladesh, along with the role of consumers’ psychology as a mediator. Quantitative type research was applied, and the study used a descriptive research design. A standardized questionnaire was used to collect 543 data points from Bangladeshi consumers using an online purposive sampling method. A partial least squares structural equation modeling (PLS-SEM) approach was used to evaluate the data and test the hypotheses. The results of the PLS-SEM method showed that electronic shopping decisions were significantly associated with consumers’ psychology, governmental, health, product, and payment factors. The results also revealed that consumers’ psychology significantly and positively mediates the relationship between three determinants (e.g., governmental, social, and product aspects) and electronic shopping decisions. The research recommends that managers, policymakers, and practitioners should provide special attention to the significant determinants of electronic shopping decisions and formulate relevant strategies to address the changes in consumer behavior brought by coronavirus disease.
- Understanding urban resilience and SDGs: a new approach in decision‐making for sustainable citiesPublication . Barcellos‐Paula, Luciano; de Castro Rezende, Aline; Gil‐Lafuente, Anna MaríaRecent crises exacerbate social, environmental, and economic problems affecting the Sustainable Development Goals (SDGs) and urban resilience. Urgent action is needed to address these issues. The paper aims to (i) broaden the debate on urban resilience and the SDGs and (ii) examine how the interconnection of Urban Spatial Resilience (USR) and the SDGs can contribute to sustainable cities and communities. The research is developed through a literature review and a bibliometric analysis, followed by a quantitative approach using modeling and simulation. The results reveal three critical elements that can impact urban resilience and sustainable development: SDG11, urban spatial structure resilience, and urban spatial form resilience. Other findings indicate that SDG13 and SDG6 have a significant indirect relationship with urban resilience. The study provides policy implications supporting urban resilience and the SDGs.
- A bibliometric analysis: wine tourism in the sectorPublication . Gómez-Carmona, Diego; Marín-Dueñas, Pedro Pablo; Correia, Marisol B.; Escobar, Marta Toribio; de Matos, Nelson Manuel da Silva; Cruces-Montes, Serafín JesúsThe term “wine tourism” was first used in 90’s from Australia. The definition of ecotourism has been studied by many academics throughout its history, reaching the conclusion that it is the activities carried out by people outside their usual environment in a given period of time related to the viticulture of the environment and wine. This study aims to enhance knowledge in the wine tourism field by employing bibliometric methods to quantitatively analyze its evolution over the past two decades. This analysis shows that from 2019 onwards, publications increased considerably, reaching a peak in 2020, mostly (linking with COVID-19 lockdown). In the areas of geography and economics, as research in the area of tourism is still very recent. The conceptual analysis shows the variety of terms used by researchers and how they have evolved over time, the most commonly used being "touristic" and "vineyard", with others appearing such as "meal" connected to "winery waste" or "tourism development", which are more akin to current management.
- The importance of organizational culture in the performance of family health units – model b in the Algarve regionPublication . Corvo, Teresa; Soares Pinheiro Vieira Pescada, Susana; Krasniqi, Armand; Vidal, João; Teixeira, Fernando; Ruxho, FiliposContext and Objectives: The recent reform of Primary Health Care brought about important developments, such as the creation of the Health Care Clusters and the Family Health Units, which are innovative in terms of health care provision, with a focus on improving access to care, health and disease management, efficiency and effectiveness gains, quality of care, and user satisfaction. Increasingly considered as an essential organizational attribute for the success of organizations, knowing the organizational culture that prevails in family health units is essential for the implementation of a new work culture in Family Health Units (FHUs) with a type B management model, which is characterized as a more rigorous management model in terms of team performance, clinical governance, and teamwork. Using the Contrasting Values Model as theoretical support, this study aimed to analyze the importance of the Organizational Culture in the Performance of FHUs with a type-B management model in the Algarve region. Methodology: A quantitative cross-sectional study was conducted with a sample of 109 professionals from eight type-B FHUs. The Organizational Culture Assessment Instrument (OCAI) was used to identify the predominant type of organizational culture in the FHUs, and, in order to characterize the level of performance of model B FHUs, data were extracted from the Primary Health Care Identity Card. Results: In the model B FHUs in the Algarve region there is a predominance of the Clan type culture. Organizations with this type of culture remain cohesive due to the loyalty and tradition among their members. Knowledge of the current organizational culture in these units helps to raise awareness of their own culture, helping their leaders to develop and implement projects oriented towards high performance and productivity. Success is defined in terms of teamwork and concern for people. Conclusion: The study points to a predominance of the Clan culture in the analyzed FHUs, with emphasis on the existence of a productive and competitive leader.
- Esports fan identity toward sponsor–sponsee relationship: an understanding of the role-based identityPublication . Calapez, André; Ribeiro, Tiago; Almeida, Victor; Pedragosa, VeraPurpose – Despite to useful relevance to better understand how group-level identity develops, few studies have explored the identity theory in the esports field and, in particular, considering the impact of a fan’s role identity. The current study aims to explore esports fan role-identity vis-a-vis the relationship with the sponsor and the sponsee so as to understand the effects on their behavioral intentions. Design/methodology/approach – Using a sample of 356 esports fans who attended the 2021 FPF eFootball Open Challenge, a Confirmatory Factor Analysis (CFA) analyzed the psychometric properties of the constructs and a subsequent Structural Equation Modeling (SEM) examined the effects of fan identity on two types of behavioral intentions and sponsor–sponsee relationship. Findings – Results indicate that fans who highly identify with esports have the highest attachment to the event and tend toward having a positive word-of-mouth intention. Esports fans who have a higher brand identification reported a positive attitude toward the event’s sponsor brand and tend to purchase its products. Moreover, the study findings also provide evidence of the bidirectional interaction between the way in which fans attach with the esports event and its sponsor brand, leading to greater reciprocity in their identity formation. Originality/value – This study helps to understand how the fan identity process can enhance its fate and develop mutually, building role overlapping identity in the esports sponsor–sponsee relationship. Complementarily, it supports of how the marketeers and managers must analyze the importance of being a fan to the individual in order to understand how its self-identity can shape the future behavior.
- Esports fan identity toward sponsor–sponsee relationship: an understanding of the role-based identityPublication . Calapez, André; Ribeiro, Tiago; Almeida, Victor; Pedragosa, VeraPurpose – Despite to useful relevance to better understand how group-level identity develops, few studies have explored the identity theory in the esports field and, in particular, considering the impact of a fan’s role identity. The current study aims to explore esports fan role-identity vis-a-vis the relationship with the sponsor and the sponsee so as to understand the effects on their behavioral intentions. Design/methodology/approach – Using a sample of 356 esports fans who attended the 2021 FPF eFootball Open Challenge, a Confirmatory Factor Analysis (CFA) analyzed the psychometric properties of the constructs and a subsequent Structural Equation Modeling (SEM) examined the effects of fan identity on two types of behavioral intentions and sponsor–sponsee relationship. Findings – Results indicate that fans who highly identify with esports have the highest attachment to the event and tend toward having a positive word-of-mouth intention. Esports fans who have a higher brand identification reported a positive attitude toward the event’s sponsor brand and tend to purchase its products. Moreover, the study findings also provide evidence of the bidirectional interaction between the way in which fans attach with the esports event and its sponsor brand, leading to greater reciprocity in their identity formation. Originality/value – This study helps to understand how the fan identity process can enhance its fate and develop mutually, building role overlapping identity in the esports sponsor–sponsee relationship. Complementarily, it supports of how the marketeers and managers must analyze the importance of being a fan to the individual in order to understand how its self-identity can shape the future behavior.