Once-in-a-lifetime leisure experiences (OLLE): the role of flow, novelty, and interpersonal interaction on tourists’ satisfaction and memories

Matos, Nelson; Duarte, Paulo Alexandre de Oliveira; Sá, Elisabete Sampaio de

http://hdl.handle.net/10400.1/19402

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Authors

Matos, Nelson

Duarte, Paulo Alexandre de Oliveira

Sá, Elisabete Sampaio de

Abstract(s)

Drawing on Flow theory and memorable tourism experience, this study explores the relationships between Flow, novelty, and interpersonal interaction and the impact on travelers' satisfaction and memories. By applying a mixed-method approach and the critical incident technique to a once-in-a-lifetime leisure experience, 550 tourists recalled their experiences. The results reveal that Flow has a direct and positive influence on tourists' satisfaction and memories of the experience. The findings highlight the role of novelty and interpersonal interaction in producing positive Flow. However, novelty and interpersonal interaction did not come out as significant to predict memories and satisfaction.