Browsing by Author "Franz, Hannah Carolin"
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- Development of a maturity assessment model for sustainable tourismPublication . Franz, Hannah Carolin; Cruz, Ana Rita Pereira Marques daSustainability has become one of the most pressing concerns for the tourism sector worldwide. Destination managers are called to develop strategies and actions to follow, measure and monitor their success in following a sustainable path of development. However, the vagueness of the concept of sustainability, the complexity of existing measurement frameworks and insufficient inclusion of relevant concepts, such as digitalization, pose a challenge for tourism practitioners to operationalize appropriate the measures. Following a design science research approach, this dissertation aims to develop a conceptual solution for the assessment of sustainability in tourism destinations and the provision of directions for destinations’ future priorities and fields of action. Objectives for this conceptual solution are developed based on a critical review of relevant literature and existing assessment models for sustainable tourism. Through a synthesis of sustainability dimensions and sub-domains, these objectives are operationalized by the development of a maturity assessment model for sustainable tourism. This model is then validated by means of semi-structured interviews with tourism experts and stakeholders and implications for the model implementation are outlined. The dissertation ends with a view on limitations and directions for further research as well as implications for policy-making and tourism authorities.