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- Sustainable drive tourism routes: a systematic literature reviewPublication . Cruz, Sandra; Ribeiro de Almeida, Cláudia; Pintassilgo, Pedro; Raimundo, RicardoDrive tourism (DT) has become an attractive way to visit tourism destinations for an increasing number of visitors along driving routes. This flow of visitors has made sustainability a major issue, that is, the way by which tourism development ensure economic benefits for local communities and preserves local identity, along the route, without compromisingtheenvironmental resources. Many studies focused the topic of DT, mainly the analysis of a particular angle, either be economic sustainability, e.g., advantages of the ones related to economic and environment sustainability, such as the impact of tourists along the route environment. Nevertheless, little attention has been paid to the social consequences of DT in the local entrepreneurial environment and the resulting exaggeration of their cultural representativeness in the sense of authenticity. Our aim is to summon these points of view and achieve, through a systematic literature review, a clear and integrative picture of the driving tourism impacts in terms of sustainability along the routes throughout local communities. A systematic literature review was performed using the PRISMA guidelines (Preferred Reporting Items for Systematic Reviews and Meta-Analyses) methodology. This systematic literature review sought to consolidate knowledge on the subject. In order to illustrate the link between major categories and their corresponding trends, authors used VOSviewer scientific software. The gathering of existing knowledge around the three components of sustainability highlighted the importance of community involvement and collaboration among DT stakeholders to address the trade-off between the protection and promotion of DT routes. Opportunities for future studies are suggested.
- The application of Artificial Intelligence in the tourism industry: a systematic literature review based on prisma methodologyPublication . Henriques, Henrique; Ribeiro de Almeida, Claudia; Ramos, CeliaTourism is one of the biggest industries in the world and its contribution to the global economy has continued to grow. Due to the rapid development of technology, tourism has seen some critical changes in how people interact with the industry. By applying artificial intelligence (AI) to different aspects of the tourism business, it is possible to increase efficiency by using resources more effectively. This paper aims to provide insights into how AI technologies can be applied to different aspects of tourism operations and services to improve the customer experience both online and offline and at service providers such as hotels. A literature review is conducted based on the PRISMA methodology by running searches on databases Scopus and Web of Science. This research contributes to providing an overview of how current AI technologies are used in the tourism industry and how they may be used in the fu- ture to enhance customers' experiences when interacting with different aspects of tourism. It also examines various concerns that need further investigation before adoption can occur. The review shows that the application of AI technologies can improve numerous facets of tourism operations and services, resulting in numerous advantages.