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- The online destination image as portrayed by the user-generated content on social media and its impact on tourists' engagementPublication . Martins Guerreiro, Maria Manuela; Ramos, Celia; de Matos, Nelson Manuel da Silva; Golestaneh, Seyed Homayoun; Sequeira, Bernardete; Nobre Pereira, Luis; MIGUEL AGAPITO, DORA LÚCIA; Rafaela Martins; Wikesjö, MagdaTourism Destination Image (TDI) is complex, dynamic and multidimensional by nature and shaped by a multitude of events, interactions and sensory impressions, especially once the tourist is at the destination, generating tourists' engagement on social media networks. This study aims to measure the online destination image (ODI) portrayed in user-generated content (UGC) on social media by employing the sentiment analysis method. Data were extracted from Facebook and Instagram on the Visit Algarve social media profile. The Algarve region is situated in the south of Portugal and is one of Europe's most popular tourist destinations. The main results shed light on the relevance of intangible heritage experiences as triggers of positive feelings about the destination. Content shared about tourists' activities in the region generates more engagement in the tourism destination's social media. Tangible heritage received the lowest rated sentiment, and destination agents should strategically look into it as there are opportunities for destination management. Tourism infrastructure has the lowest engagement value; therefore, in terms of promotion, it does not generate interest.
- Senior tourists' well-being, happiness, and satisfaction with life: a systematic literature reviewPublication . Marques Câmara, Ester do Carmo; Pocinho, Margarida; Neves de Jesus, Saúl; MIGUEL AGAPITO, DORA LÚCIAThe perception of well-being through tourism improves the quality of life of tourists, and for senior tourists, this re-lationship is even more promising. While the association between tourism and mental health is clear, the processes involved are not always clarified. Thus, this systematic literature review aims to explore and systematise the benefits of senior tourism for well-being, happiness, and satisfaction with life. Following the PRISMA method, the search was undertaken on platforms SCOPUS and Web of Science, using the research terms “senior tourism”, “elderly tourism”, “well-being”, and “life satisfaction”. Articles were included, if published after 2018, peer-reviewed, in English, concern-ing an overview of senior well-being and tourism. After applying the inclusion and exclusion criteria, the final sample comprised 16 articles. Senior tourists experience higher well-being, happiness, and satisfaction with life when their goals are of high valence, more likely to be achieved, coherent with the activities, and when they feel pleasure asso-ciated with achieving those goals. Still, senior tourists’ happiness, life satisfaction and well-being are associated with four central elements: interpersonal relationships; time and resource management; achievement of goals and objec-tives; and management of the personal meaning attributed to the experience. Theoretical and empirical implications are further discussed.
- Sensory experiences in heritage contexts: a qualitative approachPublication . Bender, Ana Carolina; Martins Guerreiro, Maria Manuela; MIGUEL AGAPITO, DORA LÚCIA; Sequeira, Bernardete; da Costa Mendes, JúlioThis study explores the sensory experience at heritage sites from the visitors' perspective. A qualitative and exploratory approach was used, considering two data collection methods: semi-structured interviews and in situ focus groups. This empirical study was conducted in the Algarve region, a southern Portugal's sea and sun destination. The data was compiled and analyzed through a thematic content with QSR NVivo 12. The findings suggest that managers should explore and understand tangible, intangible (or immaterial) elements that influence visitors' experiences, attitudes, and behaviours toward the physical environment. In this sense, managers must converge efforts to highlight the sensory cues intrinsic to each site. Furthermore, considering the scarce research addressing sensory experiences in heritage contexts, this study contributes to the literature by exploring the role of the sensory dimension of experiencing a monument that is one of the main attractions in a seasonal mass tourism destination. A framework is presented, which can help managers to design sensory experiences in a built heritage context and assist researchers in future studies. In addition to that, this research also provides some practical implications for management and depicts several leads to future research.