Browsing by Author "Azevedo, Carlos"
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- Application integration: enterprise resource planning (ERP) systems in the hospitality industry – A case study in PortugalPublication . Azevedo, Paula Serdeira; Azevedo, Carlos; Romão, MárioBusiness and technology evolution, globalisation and competitiveness improvement, are factors leading organizations to adopt last generation technology, therefore creating heterogeneous technical environments in most cases. Thus, the technical issue of Information Systems (IS) integration became more and more complex due to the need to share data and functionalities among several systems. And this is a challenge in what flexibility and adaptability are concerned. This paper has the objective of focus the problem in the context of ERP (Enterprise Resource Planning) systems, in particular in the sector of hospitality industry, through a case study developed in Portugal, discussing strategies towards application integration projects.
- Enterprise architecture model: an approach proposition. A case study of information systems in the hospitality industryPublication . Serdeira Azevedo, Paula; Azevedo, Carlos; Romão, MárioThis paper discusses the role of enterprise architecture representation, in the context of ERP (Enterprise Resource Planning) information systems, as an instrument for an organization to reflect on itself and develop its business strategies and respective alignment with Information Systems. The paper proposes a representation model of enterprise architecture, as a tool for recommending good practices, and it emerges from a case study undertaken in the context of and investigation on advantages and limitations of ERP systems in the hospitality industry. The proposed approach is also inspired on other academic or market propositions suitable for the objectives of the investigation. It consists on a set of items representing the steps that must be taken by top managers and IS managers.
- ERP Systems in the hospitality industry: value creation and critical success factorsPublication . Azevedo, Paula Serdeira; Azevedo, Carlos; Romão, MárioThe purpose of this paper is to highlight factors that may be considered critical to successful use of ERP (Enterprise Resource Planning) systems in the hospitality industry, in particular those that seem to be limiting a broader usage of these systems in this industry. The paper also contributes to the understanding of how ERP systems may create value to these industry´s businesses. This is done through a reference model, providing the framework to understand how the current vendor´s offer fits into the business needs of this industry.
- Os ERP's (Enterprise Resource Planning) como soluções integradas para a indústria da hotelaria e turismoPublication . Azevedo, Paula Serdeira; Azevedo, CarlosO objetivo desta comunicação consiste em fazer uma abordagem genérica nos sistemas de informação e à tecnologia de suporte no âmbito da gestão das organizações ligadas à Cadeia de Valor do Turismo e Hotelaria. Pretende-se ainda refletir sobre as conclusões de um estudo efetuado pelos autores à utilização de Sistemas do tipo ERP (Enterprise Resource Planning) nas unidades hoteleiras.