Percorrer por autor "Del Chiappa, Giacomo"
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- Examining the meaning of luxury in tourism: a mixed-method approachPublication . Correia, Antónia; Kozak, Metin; Del Chiappa, GiacomoThis paper adopts a mixed method approach to examine antecedents and consequents of luxury tourism. Specifically, a structural model was proposed to depict what motivates tourists to make a luxury-driven tourism trip and what they expect from it. The antecedents and consequences of attitudes was then depicted through content analysis of 431 narratives. The study demonstrates that luxury has more a socially driven meaning than a self-constructed meaning, though narratives are more fluid on personal achievements. Regardless of the ambivalent nature of this concept, the defined traits of luxury tourism contribute to establishing a common set of practices to develop and make luxury intelligible.
- The moderating role of sense of power and psychological risk on the effect of eWOM and purchase intentions for AirbnbPublication . Nobre Pereira, Luis; Do, Thuc; Silva, joão; Del Chiappa, GiacomoPurpose: This study aims to explain the effect of electronic word-of-mouth (eWOM) on Airbnb consumers’ behavioral intentions by examining the moderating role of sense of power and perceived psychological risk, especially in the challenging time after the COVID-19 pandemic. Moreover, this research also considers the critical role of culture in Airbnb customers’ experience by conducting a cross-cultural study in Italy, Portugal, and Vietnam. Methods: Survey data from 1,146 Italian, 262 Portuguese and 441 Vietnamese customers allow us to test the hypothesis with the partial least squares structural equation modeling. Results: The findings confirm the differential moderating role of sense of power and psychological risk in Airbnb customers’ eWOM adoption process across those research settings. Moreover, the desire to book shared accommodation is the most influential factor in customers’ purchase intention. Implications: This research is among the first to delve into the understanding of how customers perceive and respond to eWOM with a specific emphasis on the accommodation sharing sector in a global pandemic. Additionally, it investigates the differential moderating role of sense of power and psychological risk in the online reviews adoption process of Airbnb customers by considering cultural differences.
- The role of residents' apathy in tourism: a tourist perspectivePublication . Ghasemi, Vahid; Del Chiappa, Giacomo; Correia, AntóniaResidents' apathy has been considered a cultural barrier to community participation. To test and conceptualize residents' apathy, this study aims to filling a gap by proposing a theoretical model and testing it in three different destinations, namely, Lisbon (Portugal), Isfahan (Iran) and Olbia (Italy). Three convenience samples were used for the purposes. Structural equation modelling (SEM) was used to test and validate the model. This study contributes to the current body of knowledge by validating a conceptual model that aims to analyse how residents' apathy (i.e. lack of interest, lack of initiative, alienation and environmental-based apathy), as perceived by tourists, affects the host-guest interaction and perceived service quality and visitors' behavioural intentions. Managerial implications and future research are discussed.