Browsing by Author "Howick, Susan"
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- Adding value to performance measurement by using system dynamics and multicriteria analysisPublication . Santos, Sérgio Pereira dos; Belton, Valerie; Howick, SusanThe design, implementation and use of adequate performance measurement and management frameworks can play an important role if organisations are to succeed in an increasingly complex, interdependent and changing world. Yet, despite widespread recognition of the importance of performance assessment, there are some issues that require further study if measurement systems are to be effective in the process of management through monitoring and decision making. This article proposes and seeks to illustrate that the use of system dynamics and multicriteria decision analysis, as part of a broader framework for performance measurement, can address some of the issues identified. The use of these approaches, independently and in an integrated manner, provides a means of exploring the dynamic complexity of organisations, making explicit trade-offs between performance measures, and assessing the impacts of initiatives to improve performance, thereby enhancing understanding and ultimately contributing to the improvement of organisational performance.
- Enhanced performance measurement using OR: a case studyPublication . Santos, Sérgio Pereira dos; Belton, Valerie; Howick, SusanThe case study described in this paper aims to illustrate how qualitative and quantitative system dynamics modelling and multicriteria analysis can be used in an integrated way to enhance the process of performance measurement and management in the radiotherapy department of a major UK cancer treatment centre. The complexity of the radiotherapy process and its significance for patients present particular challenges for performance measurement and management. The paper discusses the benefits arising and the practical difficulties faced in the study.
- Integrating system dynamics and multicriteria analysis: towards organisational learning for performance improvementPublication . Santos, Sérgio Pereira dos; Belton, Valerie; Howick, SusanThe design, implementation and use of adequate performance measurement and management frameworks can play an important role if organizations are to succeed in an increasingly complex, interdependent and changing world. Yet, despite widespread recognition of the importance of performance assessment, there are some issues which require further study if measurement systems are to be effective in supporting the decision making process. This article argues that the integration between System Dynamics and Multicriteria Decision Analysis can address some of these issues, and ultimately contribute to improve organisational performance. To support this claim, several problems that make performance measurement systems fall short of their potential are outlined and, a discussion about how the integration of system dynamics and multicriteria analysis can help organisations overcome these problems is presented.
- Using system dynamics and multicriteria analysis for performance management: a case studyPublication . Santos, Sérgio Pereira dos; Belton, Valerie; Howick, Susan; Neely, A.; Kennerley, M.; Walters, A.The case study described in this paper aims to illustrate how qualitative and quantitative system dynamics modelling and multicriteria analysis can be used in an integrated way to enhance the process of performance measurement and management in the radiotherapy department of a major UK cancer treatment centre. The complexity of the radiotherapy process, which is used for both radical and palliative treatments, and its significance for patients, present particular challenges for performance measurement and management. The paper will discuss the benefits arising and the practical difficulties faced in the study.