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Enhanced performance measurement using OR: a case study
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Orientador(es)
Resumo(s)
The case study described in this paper aims to illustrate how qualitative and quantitative system dynamics modelling and multicriteria analysis can be used in an integrated way to enhance the process of performance measurement and management in the radiotherapy department of a major UK cancer treatment centre. The complexity of the radiotherapy process and its significance for patients present particular challenges for performance measurement and management. The paper discusses the benefits arising and the practical difficulties
faced in the study.
Descrição
Palavras-chave
Performance measurement Health services Multiple criteria analysis System dynamics
Contexto Educativo
Citação
Editora
Palgrave Macmillan