Browsing by Author "Istrate, Manuela Alexandra"
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- Customer perceptions, experiences and emotions regarding the budget accommodation: Insights from a hostel in AlgarvePublication . Istrate, Manuela Alexandra; Guerreiro, Manuela; Pereira, Luís NobreThe purpose of this research is to analyze customer perception, related to the satisfaction, experience, memories and loyalty on budget accommodation. In this case Gold Coast Hostel, Lagos, Algarve . In the last decades, it has been observed a significant increase in tourists looking for low-cost accommodation. Lately tourists of all ages seem to prefer this kind of accommodation. It is no longer a youth sector, but it has developed to further stages. In Portugal, the last ten years have brought many changes related to this type of accommodation and the services that are provided. The travelers became more exigent with the services and experiences provided and their satisfaction and loyalty are strongly dependent of those. This study was developed by applying a descriptive analyze as a first step, then a factorial analyze was conducted also, reviewing clients’ opinion through a questionnaire which was sent to them by email. The aim was to identify the means that can be used to measure clients’ perceptions towards satisfaction with their experience and memories in the hostel and to determine the loyalty towards the hostel. The work concludes with a discussion of the relevance of backpacker loyalty towards hostel accommodation through satisfaction, service quality and experiences.