Browsing by Author "Murta, E."
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- Balanced Scorecard as a management model in the waste sectorPublication . Mendes, Paula; Almeida, S.; Santos, Ana Carina; Ribau Teixeira, Margarida; Murta, E.; Silva, L.All Organizations recognize that internal methodologies and frameworks are very important to have a thorough knowledge of their potential, simultaneous increase competitiveness and, correspondingly, enhance and optimize the performance of their service. Waste management is a challenge of modern society, and there is awareness that responsibility of waste management should be shared by all community, to cooperate and ensure a sustainable development with the best principles and best management practices. It is a citizenship issue, where citizens contribute adopting preventative behaviours in the production of waste, as well as practices that facilitate waste recycling, reuse and recovery, which contribute to reduce the waste life cycle. This concern and the service improvement involve the minimization of the environmental impacts, the conservation of the natural resources, the reduction of pollutant emissions, as well as the design of the solutions for the collection, transfer and transport, treatment and waste final deposition, and the allocation of human and financial resources. The need for a sustainable management of resources has led to the design and development of management models in waste systems to assess in what extent the various tasks or activities are (or are not) carried out in accordance with the objectives established in advance and the efforts, decisions and operational actions developed by organisations to improve the quality of its work. Thus, given the problems and requirements of the waste sector, it is necessary to outline and plan sustainable strategies for the management system. Therefore, the objective of the present work is the application and study of key concepts related to design and implementation of a management model, the Balanced Scorecard (BSC). This is a management method based on critical success factors, which propose is to translate through a systemic approach, the mission and strategy of Organizations (private or public / nonprofit) in operational objectives, arranged into perspectives interconnected in a cause-effect relation. It connects the strategic objectives to measurable measures (performance indicators) that indicate the success or failure of the adopted strategy, contributing to a review. The BSC is a very useful and simple management tool, which perfectly suits the needs of the waste sector. It works as a measurement and management system, and a basis for the strategy communication to all elements of the system, and through a joint analysis, demonstrates of the importance of all stakeholders to the overall management, encouraging their involvement and motivation.
- Monitorização e medição do desempenho no sector dos resíduos sólidos: aplicação de indicadores no município de LouléPublication . Mendes, Paula; Santos, Ana Carina; Ribau Teixeira, Margarida; Murta, E.; Guerreiro, J.Nos dias que correm, independentemente do tipo de organização, tanto do sector público como do privado, a informação e o tratamento da mesma através de Indicadores de Desempenho (ID) assume cada vez mais um papel fulcral. A monitorização, medição e avaliação do desempenho através de ID permite não só desenvolver acções e tomadas de decisão racionais devidamente sustentadas, mas também fornece informações essenciais para a melhoria ou manutenção dos serviços, reflectindo os níveis do serviço nas várias componentes de gestão. O presente artigo tem como objectivo apresentar a aplicação e análise de um conjunto de indicadores de desempenho integrado no modelo de gestão Balanced Scorecard (BSC) aplicado ao sector dos resíduos urbanos na Divisão de Salubridade e Resíduos Sólidos (DSRS) pertencente ao Departamento de Ambiente e Serviços Urbanos (DASU) da Câmara Municipal de Loulé (CML). Verificou-se através da análise dos ID do BSC, no período de referência de 2007 a 2009, uma evolução positiva no cumprimento dos seus objectivos. Foi possível sintetizar informação e identificar tendências positivas tanto internamente como comparativamente com outras entidades, bem como a necessidade de empreender medidas que auxiliem na melhoria do seu desempenho e produtividade.