Browsing by Author "Veiga, Célia"
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- Are millennials transforming global tourism? Challenges for destinations and companiesPublication . Veiga, Célia; Santos, Margarida Custódio; Águas, Paulo; Santos, José António C.Purpose - The purpose of this study is to identify the characteristics of the millennials segment that is most likely to cause a significant disruption in the way the tourism sector is currently structured. A profile of this segment has been developed along with an analysis of the marketing implications for destinations and tourismproviders. Design/methodology/approach - The research involved examining academic, institutional and trade literature to provide an overview of the millennials profile and the related developments causing disruptive changes in the tourismsector. Findings - The characteristics of the millennials with the greatest potential to disrupt the tourism sector are their strong digital skills, high degree of permanent connectivity, search for outstanding experiences and altruistic behaviours. The results already present from these characteristics - with a high probability of intensifying in the future - are the practice of volunteer tourism, search for places not connected with tourism and adoption of new, disruptive technologies. Even though volunteer tourism is an act of altruism, it can have harmful implications for tourist destinations in which it occurs. In addition, tourist invasions of places traditionally occupied only by residents can lead to the removal of locals from these places, manifestations of "tourismphobia" and ultimately degradation of these tourists' experiences. Finally, the adoption of disruptive technologies by tourism agents to fulfil the millennials' demands for immediate responses reduces human interactions highly valued by millennials and, therefore, requires close monitoring. Originality/value - This study's value arises from its systematic identification of the millennials characteristics that are most likely to disrupt the tourism sector's functioning, allowing the relevant stakeholders to adopt proactive strategies, minimise potential negative impacts and maximise opportunities.
- Competitive destination analysis in Southern European countriesPublication . Águas, Paulo; Veiga, Célia; Reis, HelenaPurpose – The purpose of this paper is to analyse the competitiveness of the European Union Member States of Southern Europe (France, Greece, Italy, Portugal and Spain) as tourist destinations for European Union Member States of Central and Northern Europe (Austria, Belgium, Denmark, Finland, Germany, The Netherlands, Ireland, Sweden and the UK). Design/methodology/approach – Application of the market share analysis tool, initially developed by Faulkner, using secondary data from Eurostat – statistical office of the European communities. Findings – The results obtained show that France, Greece, Italy, Portugal and Spain present distinct levels of competitiveness for the various generating countries, with changes having occurred in the period between 1999 and 2007. Originality/value – The paper offers refreshment of Faulkner's tool and an insight into tourist flows in Europe as a tool for tourism and hospitality managers.
- Key drivers for the adoption of circular economy practices in the tourist accommodation sectorPublication . Santos, Margarida Custódio; Veiga, Célia; Dantas, Samara Santiago; Águas, Paulo; Santos, José António C.Purpose – This article assesses the degree of adoption of the circular economy model in the tourist accommodation sector. Additionally, the study aims to understand whether the type of accommodation, size and year of construction or remodelling have an impact on the adoption of circular economy practices. Design/methodology/approach – The study is based on a survey administered to directors and owners of tourist accommodation facilities in Portugal. The questionnaire was developed based on an extensive literature review of circular economy practices in the accommodation sector. Findings – Accommodation companies currently operate in a linear economy model and are still in the early stages of transitioning to a more circular economic model. Among the most commonly implemented practices are those that represent expenditure savings for accommodation companies. The findings also suggest a growing awareness and commitment to sustainability and circular economy practices in the tourist accommodation sector, particularly in more recently constructed or renovated accommodation. Originality/value – To the best of the authors’ knowledge, this study is the first to evaluate the accommodation characteristics that impact the adoption of sustainability and circular economy practices in the tourist accommodation sector. It contributes to the literature by providing primary quantitative data supporting the adoption of such practices. Keywords Sustainability practices, Accommodation sector, Circular economy practices, Pairwise comparisons, Tourist accommodation characteristics Paper type Research paper