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- The impact of business and clinical intelligence project HVITAL: a case study in the São João Hospital Centre, EPEPublication . Luz, Sara Filipa Salvador da; Coelho, Luís; Flores, AdãoIn recent years, healthcare organisations have been under increased pressure to produce more with less, seeking ways to ensure that resources are employed as efficiently as possible while ensuring quality of care. Good information is the key to accomplish these goals. No organisation can be effectively managed without the proper information in a timely manner. Getting the right information to the right people at the right time is the central to control an organisation and improve decision making. However, transform massive volumes of data into information is not an easy task, especially when data are stored in incompatible formats and are dispersed by different information systems that do not communicate with each other. To tackle this issue, investments on Business Intelligence systems are being made to support the management role in the healthcare sector, which, in turn allow a quick and deeper understanding of all management and clinical processes. Thus, this dissertation presents an exploratory case study aiming to evaluate the impact of implementing a Business and Clinical Intelligence project in 2012, called HVITAL, in the São João Hospital Centre, EPE, Oporto. The methodology used in the case is a mixed method research in which quantitative and qualitative data are analysed between 2010 and 2014. In particular, both financial statement and contract programme analyses are performed using data collected from annual reports and other secondary sources provided by the hospital. Further, this study uses thematic analysis with data gathered from 12 face-to-face semi-structured interviews with key-participants. The main findings suggest that, from a quantitative perspective, it is hard to identify a clean link between the implementation of the HVITAL’s project and the performance of the São João Hospital Centre, EPE. Yet, the qualitative analysis clearly suggests that the HVITAL has had a positive and significant impact on the managements´ and clinical performance levels.