Browsing by Issue Date, starting with "2018-07-11"
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- REASE: A regional network to raise awareness on ecosystem services provided by seagrass meadows in the Algarve (South Portugal)Publication . Santos, Rui; Santos, Carmen B. de los; Martins, Márcio; Freitas, Cátia; Santos, Anabela; Veiga-Pires, C.; Reis, Emanuel; Borges, Rita; Nora, Manuel; Cunha, José R.; Sousa, Celeste; Barracosa, HelenaThe Environmental Education Network for Ecosystem Services (REASE) is a recently founded initiative in the Algarve (south Portugal) by institutions of scientific research, education, science outreach and a local environmental NGO. The REASE aims to develop environmental education projects in the area of ecosystem services (ES), especially those provided by coastal vegetated ecosystems, including saltmarshes seagrasses. The network is currently working on: 1) capacity building for school teachers and environmental managers in order to promote scientific knowledge on the services provided by coastal ecosystems; 2) the creation of an “incubator of projects” to design innovative, formal education ES projects to be developed in local schools; 3) raising awareness of students and general public on the role of vegetated ecosystems for human well-being thorough expositions and talks at science outreach centres; 4) publication of a booklet for children on the ES of seagrasses, with a community-based participatory design (illustrations made by schoolchildren); 5) the launch of a Citizen Science project for schools to evaluate the Blue Carbon stock in the Algarve, for which schools have been provided with field and laboratory kits, and scientific support; 6) the development of an app to directly upload field measurements and blue carbon data into the website of the project, where data will be scientifically validated and analysed. The actions and events are being successfully welcome by the local community and having a high media impacts and participation rates.
- How to improve satisfaction and loyalty in Vistamar Hotel SpainPublication . Rostami, Maryam Hosseinian; Mendes, JúlioThis work is included two parts: 1. Some theoretical points about satisfaction and loyalty and the relation between them. 2. The practical internship aspects and observing the problems in this hotel and how managing them. I have done my internship mainly in the reception and accounting department of Vistamar hotel apartment for three months. The hotel is a part of Entree hotel chain which is centralized in Germany. The chain is included some three and four stars hotels in Germany and Spain. The internship objective was to know how improving satisfaction and loyalty of guests in the hotel and finding the relation between them in Vistamar hotel. I had no plan to work in accounting department but practically I worked there during my internship. At first, I thought that maybe this department has no relation with customer satisfaction, but along the time that I worked there I could understand and find the relation not only on customer satisfaction but also on employee's satisfaction in all departments of the hotel. Another part of the work is focused on customer satisfaction and loyalty in the hotel industry. First of all, there are some specifications and features of the satisfaction and loyalty theoretically and then the elements which influence on them and the relation between them and finally the ways of how improving and increasing satisfaction and loyalty in this hotel. To find the level of customer satisfaction and loyalty in this hotel, daily observation in front desk department which is the most important place to reflect the complaints of the guests and the reviewers' comments on TripAdvisor travel website have been considered as the basis of the work.