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- The contribution of boutique hotels to enhanced guest experiences and tourism sustainabilityPublication . Hossain, Md Shahadat; Agapito, Dora Lúcia Miguel; Cesário, Marisa Isabel SilvaThe increasing significance of boutique hotels in the tourism industry is reviewed in this study, including their unique characteristics, contribution to the guest experience, and role in promoting sustainable tourism practices. Through a systematic literature review, the study analyses existing research to determine the key aspects that differentiate boutique hotels from traditional hotels and examines how these elements contribute to enhanced guest satisfaction and sustainable tourism. The research indicates that boutique hotels are defined by their unique design and atmosphere, personalized guest service, cultural authenticity, strategic location, limited capacity, commitment to sustainability, well-appointed room features, and a strong emphasis on quality and value. The reflection on published studies suggests that these distinctive features have a positive impact on the guest experience, promoting personalized and memorable stays, customized services and a stronger connection with the local culture and heritage. In addition, the research emphasizes the role of boutique hotels in promoting sustainable tourism by supporting the local economy, being environmentally responsible and conserving cultural heritage. The review concludes that boutique hotels can play a relevant role in the evolving tourism landscape by providing unique and personalized experiences while contributing to sustainable tourism.
