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- ERP Systems in the hospitality industry: value creation and critical success factorsPublication . Azevedo, Paula Serdeira; Azevedo, Carlos; Romão, MárioThe purpose of this paper is to highlight factors that may be considered critical to successful use of ERP (Enterprise Resource Planning) systems in the hospitality industry, in particular those that seem to be limiting a broader usage of these systems in this industry. The paper also contributes to the understanding of how ERP systems may create value to these industry´s businesses. This is done through a reference model, providing the framework to understand how the current vendor´s offer fits into the business needs of this industry.
- Os ERP's (Enterprise Resource Planning) como soluções integradas para a indústria da hotelaria e turismoPublication . Azevedo, Paula Serdeira; Azevedo, CarlosO objetivo desta comunicação consiste em fazer uma abordagem genérica nos sistemas de informação e à tecnologia de suporte no âmbito da gestão das organizações ligadas à Cadeia de Valor do Turismo e Hotelaria. Pretende-se ainda refletir sobre as conclusões de um estudo efetuado pelos autores à utilização de Sistemas do tipo ERP (Enterprise Resource Planning) nas unidades hoteleiras.
- Application integration: enterprise resource planning (ERP) systems in the hospitality industry – A case study in PortugalPublication . Azevedo, Paula Serdeira; Azevedo, Carlos; Romão, MárioBusiness and technology evolution, globalisation and competitiveness improvement, are factors leading organizations to adopt last generation technology, therefore creating heterogeneous technical environments in most cases. Thus, the technical issue of Information Systems (IS) integration became more and more complex due to the need to share data and functionalities among several systems. And this is a challenge in what flexibility and adaptability are concerned. This paper has the objective of focus the problem in the context of ERP (Enterprise Resource Planning) systems, in particular in the sector of hospitality industry, through a case study developed in Portugal, discussing strategies towards application integration projects.