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A bibliometric analysis of service climate as a sustainable competitive advantage in hospitality

2021-11Journal article Open access
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dc.contributor.authorPalácios, Hugo
dc.contributor.authorAlmeida, Helena
dc.contributor.authorSousa, Maria José
dc.date.accessioned2021-11-30T17:36:50Z
dc.date.available2021-11-30T17:36:50Z
dc.date.issued2021-11
dc.description.abstractThe purpose of this study is to carry out a systematic literature review and map the service climate in hospitality to discuss the future of the construct as a sustainable competitive advantage. A bibliometric (Bibliometrix) and network (VOSviewer) analysis were conducted in order to review the literature of 63 hospitality service climate articles published between 2005 and 2021, covering 167 authors, 30 journals, 17 countries, and indexed with 241 authors keywords. The “International Journal of Contemporary Hospitality Management” presents the most considerable accumulated growth of the hospitality service climate articles. The content analysis showed a total sample with 3519 customers and 23,068 employees, and all include women and men. The studies were carried out mainly in Asia. The research trend topics revealed that performance is one of the most crucial link factors, and keywords such as service climate, performance, antecedents, and perceptions are closely related. Finally, it is essential to highlight that the new trends are related to technology, industrial revolution 4.0, big data, and HR analytics.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.doi10.3390/su132112214pt_PT
dc.identifier.eissn2071-1050
dc.identifier.urihttp://hdl.handle.net/10400.1/17358
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherMDPIpt_PT
dc.relationResearch Centre for Tourism, Sustainability and Well-being
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/pt_PT
dc.subjectService climatept_PT
dc.subjectSustainablept_PT
dc.subjectCompetitive advantagept_PT
dc.subjectHospitalitypt_PT
dc.subjectBibliometrics analysispt_PT
dc.subjectStructures of knowledgept_PT
dc.titleA bibliometric analysis of service climate as a sustainable competitive advantage in hospitalitypt_PT
dc.title.alternativeUma análise bibliométrica do clima de serviço como vantagem competitiva sustentável na hospitalidadept_PT
dc.typejournal article
dspace.entity.typePublication
oaire.awardTitleResearch Centre for Tourism, Sustainability and Well-being
oaire.awardURIinfo:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UIDB%2F04020%2F2020/PT
oaire.citation.issue21pt_PT
oaire.citation.startPage12214pt_PT
oaire.citation.titleSustainabilitypt_PT
oaire.citation.volume13pt_PT
oaire.fundingStream6817 - DCRRNI ID
person.familyNameTABORDA PALÁCIOS DA SILVA
person.familyNameRODRIGUES GUITA ALMEIDA
person.givenNameHUGO MANUEL
person.givenNameMARIA HELENA
person.identifierhttps://scholar.google.pt/citations?user=RFASQtQAAAAJ&hl=pt-PT
person.identifier.ciencia-id4616-D28B-D97B
person.identifier.ciencia-id751C-C12F-461A
person.identifier.orcid0000-0001-8088-769X
person.identifier.orcid0000-0002-8186-3507
person.identifier.scopus-author-id21535430300
person.identifier.scopus-author-idP-6010-2017
project.funder.identifierhttp://doi.org/10.13039/501100001871
project.funder.nameFundação para a Ciência e a Tecnologia
rcaap.rightsopenAccesspt_PT
rcaap.typearticlept_PT
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relation.isAuthorOfPublication016f1087-ecb4-45ac-80ff-e7efd8d592e8
relation.isAuthorOfPublication.latestForDiscoveryc89be4c5-c1c1-4c54-adf0-a5b88d8da33b
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relation.isProjectOfPublication.latestForDiscoveryfa579efb-63c0-486e-b05d-859542b73647

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