Performance assessment in primary health care: a systematic review of the literature and a new research agenda

Kalinichenko, Olena; Amado, Carla; Santos, Sérgio Pereira dos

http://hdl.handle.net/10400.1/4573

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Authors

Kalinichenko, Olena

Amado, Carla

Santos, Sérgio Pereira dos

Abstract(s)

The aim of this research is to carry out a systematic review of the studies devoted to the performance assessment of primary health care providers. Focusing on the peculiarities of performance evaluation in the public sector, we examine performance measurement categories, dimensions and techniques in order to provide a holistic picture of the main developments and opportunities in the referred domain and to identify future research directions.