FEC2-Artigos (em revistas ou actas indexadas)
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- Determinants of readiness for strategic value co-creation in hospitality and tourism organisationsPublication . Cloarec, David; Ribeiro, Manuel Alector; Font, XavierThis paper examines how servant leadership influences an organisation’s readiness for strategic value co-creation through service climate, innovation climate, locus of control and self-efficacy. A model that draws on servant leadership and social cognitive theories is tested by surveying 222 hospitality and tourism business managers operating in France and the UK, and the data is analysed with structural equation modelling and ordinary least squares. The study contributes to personality research showing that servant leadership practices influence a manager’s internal locus of control and self-efficacy. We demonstrate that service climate and innovation climate mediate between servant leadership and readiness for strategic value co-creation, and moderate between a manager’s beliefs and the firm’s readiness for strategic value co-creation. The findings show that servant leadership has a stronger effect on innovation climate than on service climate, and that innovation climate has more influence on readiness for strategic value co-creation than on service climate.
- Storytelling in heritage tourism: an exploration of co-creative experiences from a tourist perspectivePublication . Campos, Ana Cláudia; Martins Guerreiro, Maria Manuela; Beevor, Meghan C.Storytelling has been posited as a co-creative tool to increase visitor engagement and experience memorability. However, a lack of knowledge exists regarding its role, implementation and impact in museum and heritage tourism settings. This exploratory work investigates how it applies in these settings. A storytelling tour was implemented at the Islamic Museum of Tavira, Portugal. Methodologically, this study adopted a qualitative approach, using the focus groups method. Three groups of participants were invited to participate and then data were analyzed using reflexive thematic analysis. Results show the impact of storytelling on visitors’ emotional engagement, imagination and memorability. From this study’s findings, a conceptual model of the heritage experience integrating storytelling is proposed to support the design of heritage experiences at museums. Moreover, future research is recommended on digital technology and multi-media application in the heritage experience, and also on causal relationships between storytelling and other elements of heritage experiences.
- Visual imagery and storytelling on social media platforms: the case of VanlifePublication . Muhs, Christina Susanne; Agapito, Dora Lúcia Miguel; Nobre Pereira, LuisPurpose – This study aims to produce insights into understanding the growing travel phenomenon Vanlife by examining user-generated content (UGC). The study strives to acknowledge the increasing number of Vanlife visitors, describe the essential aspects of the experience and develop typologies based on analysed social media. The study also proposes a Vanlife life cycle that illustrates the online and offline behaviours of Vanlifer’s journey stages. Design/methodology/approach – With a definition of Vanlife from a tourism perspective only being coined in 2024, there is still a lack of understanding of the travel type, its segments and their lifestyle executions. This research presents a counter-narrative to studies concentrating on Instagram’s highly curated, picturesque Vanlife content. The research applies a netnographic approach by analysing UGC through images and stories shared under #Vanlife on Facebook, YouTube and Reddit. A selection of online traces, images, visuals and videos are qualitatively analysed by applying the netnographic movements immersion and investigation. Visual and text-based data is coded in two steps: to recognise emerging thematic and narrative themes. Findings – The netnographic analysis highlights the Vanlife themes shared on Facebook, YouTube and Reddit and provides a different narrative to the often-picture-perfect portrayed Instagram image. The uncovered themes informed the development of typologies per social media and a suggested Vanlife life cycle. Research limitations/implications – Due to the exploratory nature of the analysis, the results may be used as a first insight into the various types of Vanlife practitioners. Further study is needed to probe the findings in an offline setting. Furthermore, investigating short-term Vanlife travellers is advised as little UGC content produced by short-term Van travellers was identified in this study. Practical implications – The findings may be suitable markers for academic inquiry on Vanlife from a tourism perspective. Furthermore, they may benefit destinations frequented by this traveller type to curate their tourism offer by tailoring overnight parking locations to meet Vanlifer’s needs. The results may guide decision-makers in implementing solutions to address issues reported by Vanlife practitioners on social media platforms, thereby improving the reputation of the tourism destination. Originality/value – This innovative study provides insights into the visual representations of Vanlifers by analysing UGC posted on dominant but under-researched social media sites. Studying online traces generated by Vanlifers, excluding promotional or paid travel influencer content, enables a better understanding of the ever-growing travel phenomenon. In turn, this will enable tourism destinations and organisations frequented by or attracting Vanlifers to adjust their offer to cater to such travellers better.
- Alterações de estrutura nos mercados: o exemplo do petróleoPublication . Agostinho, Luís; Viegas, Cristina; Morais, HenriqueA importância dos combustíveis fósseis na oferta mundial de energia e a relação entre as suas flutuações e os fenómenos geoeconómicos e geopolíticos, tornam aliciante analisar as forças maiores por detrás do comportamento, amiúde inesperado, do preço do petróleo. É objetivo deste trabalho estudar os acontecimentos socioeconómicos contemporâneos a alterações de estrutura no preço do petróleo, que com elas possam indiciar relações de causalidade. Neste estudo é utilizada a metodologia de Bai & Perron para a deteção de alterações de estrutura. A amostra consiste em observações dos preços de fecho de contratos de futuros negociados nos EUA, West Texas Intermediate, correspondentes a várias maturidades. Três pontos são por nós identificados como essenciais sobre a formação do preço do petróleo. Em primeiro lugar, observa-se o impacto significativo de fatores macroeconómicos, especialmente os mais relacionados com a procura, como principais impulsionadores de alterações de estrutura nos mercados de petróleo. Também é assinalada a influência da OPEP na determinação dos preços, realçando o seu papel proeminente no panorama global do petróleo, embora com menor impacto nas alterações de estrutura identificadas. Por fim, a pesquisa sugere que, num contexto mais amplo, eventos geopolíticos tendem, por norma, a não desencadear alterações estruturais significativas no mercado do petróleo.
- Exploring the use of data envelopment analysis for formative evaluation of senior high schools in ghanaPublication . Aikins, Emmanuel; Pereira dos Santos, Sérgio; Amado, CarlaThis study explores the use of data envelopment analysis (DEA) for the formative evaluation of senior high schools (SHS) in Ghana and investigates how the DEA results can help improve their performance. By assessing the relative performance of 215 public SHS across five regions (Greater Accra Region, Ashanti Region, Central Region, Upper West Region, and Upper East Region), the study contributes to the broader discourse on knowledge-based economies by demonstrating how data-driven insights can optimize resource allocation and improve human capital development. The schools are classified into groups A, B, and C based on students’ entrance examination scores, and a hierarchical categorization DEA procedure is applied to assess them across three dimensions: resource efficiency, resource effectiveness, and effectiveness. This study highlights the crucial role of knowledge creation, diffusion, and application in education management by fostering deep engagement with decision-makers, ensuring the acceptance of DEA results, and promoting continuous improvement in institutional performance. The findings reveal significant disparities in school efficiency and effectiveness, underscoring the need for structured knowledge-sharing mechanisms. To support sustained performance improvement and better resource utilization, we propose the establishment of an educational performance observatory. This initiative would function as a platform for knowledge diffusion, enabling underperforming schools to benchmark against high-performing institutions, thus reinforcing the foundational role of knowledge exchange in strengthening educational systems and, by extension, the knowledge economy.
- Evolution of research on resource slack and future directionsPublication . Freitas, Anderson Nery; Serra, Fernando Ribeiro; Guerrazzi, Luiz Antonio de Camargo; Scazziota, Vanessa; Scafuto, Isabel CristinaThis article examines how organizations manage resource slack to influence performance, addressing inconsistent findings in the literature despite four decades of scholarly attention. While research on resource slack spans diverse domains from innovation to environmental management, a knowledge gap exists in understanding the mechanisms through which organizations transform slack into performance outcomes. This study addresses this gap through a comprehensive bibliometric analysis that maps the intellectual evolution of resource slack research. From an initial sample of 340 published articles across 167 journals, bibliographic coupling analysis identified 98 articles with significant conceptual relationships. Using exploratory factor analysis and network analysis, the study reveals distinct research streams and their interconnections. Results uncover two key insights: Factor 1 consolidates traditional resource slack theory encompassing 84 articles focusing on performance optimization and strategic resource allocation, while Factor 2 reveals emerging theoretical approaches comprising 14 articles addressing contemporary organizational challenges including environmental uncertainty and dynamic resource orchestration. The analysis advances theory by explaining how organizations employ different types of slack resources across varying contexts, the specific mechanisms used to transform slack into performance outcomes, and how organizations adapt slack management approaches to environmental conditions. These findings have implications for both scholars seeking to resolve theoretical inconsistencies and practitioners aiming to optimize resource allocation decisions. The study contributes to strategic management literature by offering an integrated perspective on slack resource management that can guide future research and inform organizational resource optimization strategies.
- Transforming museum management through ICT adoption: an analysis of the Portuguese context during the COVID-19 pandemicPublication . Roque, Maria Isabel; Campos, Ana Cláudia; Almeida, Sofia; Pasandideh, ShabnamThis study aims at analysing the development of digital co-creative strategies adopted by museums during the COVID-19 pandemic and the transformative potential of co-creative experiences with the help of digital tools to redefine the relationship between the museum and its audiences. This is exploratory research using online qualitative surveys applied to Portuguese museums during the COVID-19 pandemic for participation of virtual audiences for data collection and analysis. Results from this study contribute to managers’ awareness of museum digital transformation around the world sharing similar contexts and that may want to develop the participatory approach with the support of digital technologies. Results show new avenues for the adoption and implementation of digital strategies in museum management. To the authors’ knowledge, this is one of the first studies to explore the participatory museum framework combined with the development of digital strategies applied to museums following COVID-19.
- Approaches to personal transformation in tourism researchPublication . Zhang, Xiaoyu (Nancy); Scott, Noel; Campos, Ana CláudiaThe study of tourism transformation is evolving with five different research streams identifiable, studying personal transformation, social transformation, transformative service design, and transformation related to destinations or tourism as a whole. This paper examines the evolution of these five approaches and contrasts their disciplines, theory and assumptions through a review of 310 journal articles. Each of these five approaches views the ‘self’ as the object that is transformed with variations within them as to what aspects of the self-change. The key issue then is how the self is interrelated with the ‘triggers’ of transformation. In this review, three triggers commonly identified (meaning, emotion, and reflection) are examined in detail. Understanding how personal transformation occurs is vital as topics, such as experience design, transformative tourism services and societal transformation are based on this.
- Mergers and acquisitions: does hiring financial advisors make a difference?Publication . Oliveira, Leandro Rodrigues de; Serra, Fernando Antonio Ribeiro; Ferreira, Manuel Anibal Silva Portugal Vasconcelos; Guerrazzi, Luiz Antonio de CamargoThis study conducts a meta-analysis to address inconsistencies and fragmented understanding regarding the role of financial advisors in mergers and acquisitions (M&A). We aim to quantitatively synthesize existing empirical evidence to clarify the determinants influencing the engagement of financial advisors and, critically, how their characteristics and transaction contexts impact the operational and financial outcomes of M&A deals. Through a systematic literature review and meta-analytic approach, we analyzed 65 empirical studies (articles, theses, and dissertations) to identify and classify variables explaining the selection and influence of financial advisors on M&A performance. Our analysis specifically correlated independent variables measuring financial advisor attributes (e.g., experience, competence, and reputation) with dependent variables reflecting operational performance (transaction completion time) and financial performance (e.g., CAR, SCAR, ROA, ROE, and EBITDA). The findings indicate that the ability to foster positive operational (shorter completion times) and financial outcomes is a primary driver for engaging financial advisors in M&A. Financial advisors demonstrably contribute to more efficient deal closures, higher financial returns, and reduced completion times. The meta-analysis reveals significant moderating effects of financial advisor reputation and M&A complexity (proxied by size) on the relationship between advisor engagement and M&A performance, explaining heterogeneity in prior research. This study significantly advances M&A literature by providing a robust, quantitative synthesis that moves beyond prior inconclusive findings. We demonstrate that financial advisors are critical in navigating M&A complexities, and their effectiveness is contingent upon their reputation and the transaction's inherent complexity. By elucidating these moderating roles, our meta-analysis offers a clearer, more nuanced understanding of when and how financial advisors make a difference, thereby informing both academic theory and practical decision-making in M&A strategy.
- How do spectator-to-spectator negative interactions lead to a less memorable and recommended sport tourism experience through internal attention and involvement?Publication . Martins, Rute; Monteiro, Patrícia; Campos, Ana Cláudia; Sthapit, Erose; Mascarenhas, MargaridaPurpose – On-site tourist experience co-creation enhances memorability, and the latter precedes tourists’ intention to revisit and recommend the experience/destination to others. However, tourists’ interaction is not always perceived as positive, co-destroying experience value. This study aims to examine the influence of experience value co-destruction on sport tourists’ future behavioral intentions, considering the mediating effects of internal attention, involvement and memorability. Design/methodology/approach – Data were gathered from 254 non-resident spectators at Tudor Nazare´ Tow Surfing Challenge event in Portugal. Findings – The results showed that value co-destruction during a sport tourism experience negatively influences spectators’ internal attention and involvement, which further impacts their memorability and behavioral intentions. Practical implications – Sport event managers should minimize and reverse negative sport tourists’ interactions to enhance the spectators’ attention and involvement in the experience. In addition, to boost the memorability and behavioral intentions, spectators’ involvement should be prioritized through leveraging sport culture and event-generated liminality. Originality/value – This study expanded the research lens of co-destruction of tourist experience value by integrating cognitive psychology and behavioral outcomes, validating the on-site tourist experience co-creation model to co-destruction and extending it to behavioral intentions.