FEC2-Artigos (em revistas ou actas indexadas)
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- The impact of work-family policies on employee performance in the tourism industryPublication . Biedma-Ferrer, José María; Medina-Garrido, José Aurelio; Rodrigues Guita Almeida, Maria Helena; Bogren, MariaPurpose This study aims to explore the influence of work-family policies (WFP) existence and accessibility on employee performance within the tourism industry, emphasizing the mediating roles of specific WFP measures and the moderating impact of demanding work. Design/methodology/approach The research is based on data collected through questionnaires administered to 224 employees in the tourism industry and analysed using a structural equation modelling approach. Findings The findings confirm that WFP existence positively affects performance and is negatively related to accessibility, though the mediating effects of specific WFP measures vary significantly. Flexibility in working time and location emerge as pivotal mediators, while long leaves and support services do not show significant effects. In addition, demanding work moderates key relationships, weakening the positive effects of WFP in high-demand environments. Practical implications Tourism organizations should enhance both WFP existence and accessibility, especially through flexible work arrangements related to working time and location. Addressing high work demands through improved workload management and organizational practices that facilitate the actual use of available policies can improve employee performance and organizational outcomes. Originality/value The added value of this research lies in demonstrating that the impact of WFP depends on how employees perceive their accessibility and on the specific measures available, rather than on their mere existence. Crucially, it identifies that flexibility in working time and location is the primary driver of this improvement, whereas other measures, such as long-term leaves, do not show a significant impact in this specific high-pressure environment.
- Transforming journeys: Digital pathways in marketing, tourism, and hospitalityPublication . Custódio Santos, Margarida; Perdigão Alexandre Ribeiro, Filipa; Correia, Marisol B.; de Matos, Nelson Manuel da SilvaIn recent decades, the tourism sector has undergone a profound transformation, driven by digitalisation and rapid technological advances. The widespread adoption of digital technologies, such as mobile applications, online booking systems, social networks, and content-sharing platforms, has transformed consumer behaviour and expectations (ALKasassbeh et al., 2025). At the same time, it has also redefined business models, planning processes, and management strategies of destinations and tourism organisations (Kromidha & Robson, 2021; Santarsiero et al., 2024; Sigala, 2018). Digitalisation is now a structuring factor in how the sector positions itself in the face of the challenges of competitiveness, innovation, and sustainability, far from being restricted to a purely operational dimension. In terms of demand, it has transformed the tourist experience by enabling visitors to plan, customise, and enjoy their trips in a more interactive way (Tandafatu et al., 2024). They can access real-time information, digital services, and immersive experiences, thereby enhancing their visit experience and boosting satisfaction (Garima & Dharmendra, 2023).
- The impact of manager reputation incentive, and manager conservatism on accrual-based earnings management: understanding managers' genderPublication . Arianpoor, Arash; ABDOLLAHI, AHMADPurpose – This study explores the effects of managerial reputation incentives and conservatism on accrualbased earnings management (AEM) in firms listed on the Tehran Stock Exchange (TSE). Design/methodology/approach – Thisstudy examined data from 191 firms between 2014 and 2023. Managers’ age and signatures are psychological indicators of reputation, motivation, and conservatism, respectively. Findings – The results show that managers’ reputation incentives (MREP) have a significant positive effect on AEM, while manager conservatism (MCON) has a significant negative effect. The hypotheses were examined specifically for highly constrained firms as part of the robustness testing. Moreover, no reverse causality was found, confirming the assumed theoretical direction. MREP and MCON have a significantly stronger impact on AEM among female executives in large firms. Originality/value – MREP and MCON can each serve a dual function in the AEM, illustrating the complex interactions among motivation, ability, and various characteristics. These behavioral traits have received limited empirical attention, particularly in emerging markets. This study addresses the gaps in these relationships and suggests an improved decision-making strategy.
- ESG variations across banking loan types: evidence from european listed banksPublication . Francisco, Paulo Morais; Couto, EduardoBuilding on social‐capital theory and transaction‐cost theory, we examine whether European banks' rated ESG performance varies systematically with the composition of their loan portfolios. Merging Refinitiv ESG scores with Orbis Bank Focus loan‐ book data for 51 EU‐listed banks over 2005–2022, we estimate pooled OLS, random‐effects, fixed‐effects, lagged‐variable, and dynamic System‐GMM specifications. The evidence points to one robust regularity and two more qualified patterns. First, banks with higher mortgage‐loan shares tend to have lower ESG ratings: a one‐standard‐deviation increase in mortgage intensity is associated with an approximately three‐point lower composite ESG score and up to five points lower environmental pillar score, and the negative mortgage association remains visible in the dynamic System‐GMM models. Second, consumer‐loan intensity is positively associated with ESG ratings in random‐effects, fixed‐effects, and lagged fixed‐effects specifications, particularly for the environmental and social pillars, but this association is not statistically significant in the dynamic System‐GMM models. Third, corporate‐loan exposure shows no stable relationship with overall ESG ratings. We interpret these patterns as consistent with a trust‐intensity mechanism: ESG commitments and lending technologies appear to align differently across collateral‐rich, standardised lending and softer‐information retail activities.
- As redes sociais como plataforma de comunicação da informação turísticaPublication . Moita, Patrícia; Ramos, CeliaAs redes sociais fazem parte da vida de milhares de pessoas à volta do mundo, sendo uma ferramenta essencial para a promoção turística, com custos reduzidos. No entanto, a preferência por uma determinada rede social poderá ser diferente consoante as características dos turistas, por exemplo: idade, género ou nível de escolaridade. Para além disso, o presente trabalho pretende averiguar qual a rede social mais utilizada para planear uma viagem e se as informações sobre os destinos turísticos, partilhados nesse meio, são relevantes para o processo de tomada de decisão sobre as opções a escolher para a concretização da viagem. O inquérito construído tem por base as tecnologias de informação e comunicação no turismo, para o efeito foi desenvolvido um estudo com os objetivos: caracterizar os utilizadores de plataformas de redes sociais que usam as mesmas para planear a sua viagem, identificar as redes mais relevantes e investigar a importância atribuída à promoção de informação sobre o destino turístico através destas plataformas. Constatou-se que a maioria dos viajantes considera relevante que a informação turística seja comunicada através das redes sociais, sendo o TripAdvisor a mais utilizada pelos inquiridos.
- Integrated continued care as a space for collective action: the strategic actor game in the era of artificial intelligencePublication . Soares Pinheiro Vieira Pescada, Susana; Teixeira, Fernando José Calado e Silva NunesPurpose – This study aims to explore the potential of artificial intelligence (AI) to reshape the governance and operations of the National Integrated Continued Care Network (NICCN) in Alentejo, Portugal. It addresses the dual challenge of population ageing and fragmented coordination between health and social care, assessing how AI-enabled solutions can foster more responsive, efficient and integrated care delivery. Design/methodology/approach – Using the Actors, Objectives, Power Relations Method (MACTOR), the research examines strategic influence and alignment among 27 institutional actors ranging from regional authorities and hospitals to primary care units and third-sector organisations. The study applies an AI-focused lens to assess its transformative role in organisational structures, professional responsibilities and decisionmaking processes within the NICCN. Findings – AI demonstrates clear potential to enhance patient monitoring, enable predictive planning and streamline administrative processes. Nonetheless, implementation is hindered by institutional silos and a high reliance on regional actors. Entities such as Private Social Solidarity Institutions and Continued Care Units are well placed to benefit from AI tools. However, effective deployment demands robust leadership to bridge digital skills gaps, manage workforce transitions and establish collaborative, technologysupported care pathways. Originality/value – By integrating strategic action theory with an AI-informed perspective, this study offers novel insights into the systemic transformation of integrated care governance. It provides practical recommendations for policymakers and health-care managers seeking to promote AI-enabled care models that are socially responsive and future-oriented.
- Comparative analysis of additive and multiplicative BoD models in healthcare performance evaluationPublication . Vara, Guilherme; Gomes, Marta Castilho; Caldas, Paulo; Varela, Miguel; Ferreira, Diogo CunhaComposite indicators play a pivotal role across various fields, serving as powerful tools to condense information into a single, comprehensible metric. They function as a link between complex data and practical conclusions, which makes them valuable assets in diverse fields, assisting decision-makers. Since objectivity is vital for policy- and decision making, many researchers base their studies on the Benefit of-the-Doubt (BoD) methodology, which originated from the widely recognised Data Envelopment Analysis. This study provides a detailed comparison between the linear and multiplicative BoD approaches, incorporating both optimistic and pessimistic viewpoints to assess the performance of the Portuguese public hospitals. The linear approach is an additive linear programming model that constructs a piecewise linear and convex efficient frontier with the benchmarks. In contrast, the multiplicative approach constructs logarithmic curves instead of linear segments to define the efficient frontier allowing for greater flexibility by accommodating nonconvex and nonlinear shapes that better reflect the data distribution. As a result, the multiplicative approach achieves a tighter fit to the data, ultimately yielding higher overall scores. The results show that multiplicative scores in the pessimistic approach are lower than linear scores. Conversely, in the optimistic multiplicative approach, while expected to yield superior scores, certain entities lag due to non-compensatory elements. The implementation of the multiplicative BoD is remarkably simple, requiring only minimal changes when compared to the linear BoD. This raises questions about its low adoption and utilization compared to linear methods, despite its apparent advantages.
- From destination attributes to tourist satisfaction: novelty-seeking as a bridge between liminality and place attachmentPublication . Lança, Milene; Nobre Pereira, Luis; Silva, joão; Andraz, Jorge; Cunha Sousa Nunes, Rui JoséThis study analyses how destination attributes influence tourist satisfaction via perceived quality, price, and safety, and how these relationships differ by novelty-seeking orientation. Framed at the intersection of liminality and place attachment, novelty-seeking is conceptualised as the behavioural mechanism linking extraordinary experiences to emotional bonds with place, offering the first empirical integration of these frameworks in tourism research. Using data from 1,488 tourists visiting the Algarve (Portugal) in 2022–2023 and Partial Least Squares Multigroup Analysis (PLS-MGA), the results show that for conservative tourists, destination attributes enhance perceived quality, lower perceived prices and safety concerns, and increase satisfaction. For adventurous tourists, satisfaction is driven mainly by perceived price and is negatively affected by in situ safety concerns, indicating that novelty-seekers do not uniformly discount risk. The findings highlight how novelty-seeking conditions cognitive pathways to satisfaction and inform market segmentation strategies aligned with distinct motivational orientations.
- The future of the tourism professionPublication . Correia, Antónia; Kozak, MetinThe tourism profession is recognised as a rewarding and self-fulfilling career that enacts our personal, social and human skills. Nevertheless, the new dynamics of society create challenges difficult to overcome in the tourism sector (Baum & Hai, 2020; Singh et al., 2025) that deserve further research. For example, the narrative of a low-reputation career, often accompanied by claims of low wages and the precarity of working conditions, undermines the appeal of a profession that is far from monotonous. Further, the new global and technological reality (Kyprianou & Zopiatis, 2006), along with unexpected hazards such as COVID-19 (Foo et al., 2021; Park et al., 2022) and geopolitical change (Cooper & Hall, 2024), hinders attraction and retention. Also contributing to the turnover is the persistent conflict between family and work (Aksatan et al., 2020; Haldorai et al., 2019). These topics do not drain all the challenges that the future of tourism and hospitality professions face. For example, also critical is the very announced digital transformation (Kırlar-Can et al., 2024; Sigala, 2020), which consolidates remote work (Kozak et al., 2024), and poses a new threat to talent dynamics (Matthews & Greenspan, 2020). Those clues are discussed in this special issue, along with very relevant research studies.
- Holisticscape dimensions of the tourism experience in wellness spas: Evidence from PortugalPublication . Valente Pedro, Cristina; de Matos, Nelson Manuel da Silva; Pinto, PatríciaThe present study examines how tourists’ experiences in wellness spas promote holistic health through the Holisticscape framework from both tourists’ and other stakeholders’ perspectives, an extension of the servicescape that encompasses the ambience, social, activity, body, mind, and spirit dimensions. An ex-ploratory, multi-stakeholder qualitative design was employed, with 20 in-depth interviews conducted inwellness spas in Portugal. Thematic analysis revealed that ambience, social relations, activity, body, mind, and spiritual stimuli support tourists’ holistic health. These findings extend existing research on servicescape and experiencescape by demonstrating how multidimensional experiential stimuli interact to produce holistic health in wellness spa settings. The study offers practical implications for designing immersive and health-oriented environments, enhancing service customisation, and integrating cultural and natural resources intowellness spa offerings. Given its exploratory and context-bound nature, it is recommended that further research be conducted to validate Holisticscape dimensions across a range of wellness spas at distinct destinations. Furthermore, the development of measurement tools for future quantitative investigations is recommended.