FEC2-Artigos (em revistas ou actas indexadas)
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- As redes sociais como plataforma de comunicação da informação turísticaPublication . Moita, Patrícia; Ramos, CeliaAs redes sociais fazem parte da vida de milhares de pessoas à volta do mundo, sendo uma ferramenta essencial para a promoção turística, com custos reduzidos. No entanto, a preferência por uma determinada rede social poderá ser diferente consoante as características dos turistas, por exemplo: idade, género ou nível de escolaridade. Para além disso, o presente trabalho pretende averiguar qual a rede social mais utilizada para planear uma viagem e se as informações sobre os destinos turísticos, partilhados nesse meio, são relevantes para o processo de tomada de decisão sobre as opções a escolher para a concretização da viagem. O inquérito construído tem por base as tecnologias de informação e comunicação no turismo, para o efeito foi desenvolvido um estudo com os objetivos: caracterizar os utilizadores de plataformas de redes sociais que usam as mesmas para planear a sua viagem, identificar as redes mais relevantes e investigar a importância atribuída à promoção de informação sobre o destino turístico através destas plataformas. Constatou-se que a maioria dos viajantes considera relevante que a informação turística seja comunicada através das redes sociais, sendo o TripAdvisor a mais utilizada pelos inquiridos.
- Integrated continued care as a space for collective action: the strategic actor game in the era of artificial intelligencePublication . Soares Pinheiro Vieira Pescada, Susana; Teixeira, Fernando José Calado e Silva NunesPurpose – This study aims to explore the potential of artificial intelligence (AI) to reshape the governance and operations of the National Integrated Continued Care Network (NICCN) in Alentejo, Portugal. It addresses the dual challenge of population ageing and fragmented coordination between health and social care, assessing how AI-enabled solutions can foster more responsive, efficient and integrated care delivery. Design/methodology/approach – Using the Actors, Objectives, Power Relations Method (MACTOR), the research examines strategic influence and alignment among 27 institutional actors ranging from regional authorities and hospitals to primary care units and third-sector organisations. The study applies an AI-focused lens to assess its transformative role in organisational structures, professional responsibilities and decisionmaking processes within the NICCN. Findings – AI demonstrates clear potential to enhance patient monitoring, enable predictive planning and streamline administrative processes. Nonetheless, implementation is hindered by institutional silos and a high reliance on regional actors. Entities such as Private Social Solidarity Institutions and Continued Care Units are well placed to benefit from AI tools. However, effective deployment demands robust leadership to bridge digital skills gaps, manage workforce transitions and establish collaborative, technologysupported care pathways. Originality/value – By integrating strategic action theory with an AI-informed perspective, this study offers novel insights into the systemic transformation of integrated care governance. It provides practical recommendations for policymakers and health-care managers seeking to promote AI-enabled care models that are socially responsive and future-oriented.
- Comparative analysis of additive and multiplicative BoD models in healthcare performance evaluationPublication . Vara, Guilherme; Gomes, Marta Castilho; Caldas, Paulo; Varela, Miguel; Ferreira, Diogo CunhaComposite indicators play a pivotal role across various fields, serving as powerful tools to condense information into a single, comprehensible metric. They function as a link between complex data and practical conclusions, which makes them valuable assets in diverse fields, assisting decision-makers. Since objectivity is vital for policy- and decision making, many researchers base their studies on the Benefit of-the-Doubt (BoD) methodology, which originated from the widely recognised Data Envelopment Analysis. This study provides a detailed comparison between the linear and multiplicative BoD approaches, incorporating both optimistic and pessimistic viewpoints to assess the performance of the Portuguese public hospitals. The linear approach is an additive linear programming model that constructs a piecewise linear and convex efficient frontier with the benchmarks. In contrast, the multiplicative approach constructs logarithmic curves instead of linear segments to define the efficient frontier allowing for greater flexibility by accommodating nonconvex and nonlinear shapes that better reflect the data distribution. As a result, the multiplicative approach achieves a tighter fit to the data, ultimately yielding higher overall scores. The results show that multiplicative scores in the pessimistic approach are lower than linear scores. Conversely, in the optimistic multiplicative approach, while expected to yield superior scores, certain entities lag due to non-compensatory elements. The implementation of the multiplicative BoD is remarkably simple, requiring only minimal changes when compared to the linear BoD. This raises questions about its low adoption and utilization compared to linear methods, despite its apparent advantages.
- From destination attributes to tourist satisfaction: novelty-seeking as a bridge between liminality and place attachmentPublication . Lança, Milene; Nobre Pereira, Luis; Silva, joão; Andraz, Jorge; Cunha Sousa Nunes, Rui JoséThis study analyses how destination attributes influence tourist satisfaction via perceived quality, price, and safety, and how these relationships differ by novelty-seeking orientation. Framed at the intersection of liminality and place attachment, novelty-seeking is conceptualised as the behavioural mechanism linking extraordinary experiences to emotional bonds with place, offering the first empirical integration of these frameworks in tourism research. Using data from 1,488 tourists visiting the Algarve (Portugal) in 2022–2023 and Partial Least Squares Multigroup Analysis (PLS-MGA), the results show that for conservative tourists, destination attributes enhance perceived quality, lower perceived prices and safety concerns, and increase satisfaction. For adventurous tourists, satisfaction is driven mainly by perceived price and is negatively affected by in situ safety concerns, indicating that novelty-seekers do not uniformly discount risk. The findings highlight how novelty-seeking conditions cognitive pathways to satisfaction and inform market segmentation strategies aligned with distinct motivational orientations.
- The future of the tourism professionPublication . Correia, Antónia; Kozak, MetinThe tourism profession is recognised as a rewarding and self-fulfilling career that enacts our personal, social and human skills. Nevertheless, the new dynamics of society create challenges difficult to overcome in the tourism sector (Baum & Hai, 2020; Singh et al., 2025) that deserve further research. For example, the narrative of a low-reputation career, often accompanied by claims of low wages and the precarity of working conditions, undermines the appeal of a profession that is far from monotonous. Further, the new global and technological reality (Kyprianou & Zopiatis, 2006), along with unexpected hazards such as COVID-19 (Foo et al., 2021; Park et al., 2022) and geopolitical change (Cooper & Hall, 2024), hinders attraction and retention. Also contributing to the turnover is the persistent conflict between family and work (Aksatan et al., 2020; Haldorai et al., 2019). These topics do not drain all the challenges that the future of tourism and hospitality professions face. For example, also critical is the very announced digital transformation (Kırlar-Can et al., 2024; Sigala, 2020), which consolidates remote work (Kozak et al., 2024), and poses a new threat to talent dynamics (Matthews & Greenspan, 2020). Those clues are discussed in this special issue, along with very relevant research studies.
- Holisticscape dimensions of the tourism experience in wellness spas: Evidence from PortugalPublication . Valente Pedro, Cristina; de Matos, Nelson Manuel da Silva; Pinto, PatríciaThe present study examines how tourists’ experiences in wellness spas promote holistic health through the Holisticscape framework from both tourists’ and other stakeholders’ perspectives, an extension of the servicescape that encompasses the ambience, social, activity, body, mind, and spirit dimensions. An ex-ploratory, multi-stakeholder qualitative design was employed, with 20 in-depth interviews conducted inwellness spas in Portugal. Thematic analysis revealed that ambience, social relations, activity, body, mind, and spiritual stimuli support tourists’ holistic health. These findings extend existing research on servicescape and experiencescape by demonstrating how multidimensional experiential stimuli interact to produce holistic health in wellness spa settings. The study offers practical implications for designing immersive and health-oriented environments, enhancing service customisation, and integrating cultural and natural resources intowellness spa offerings. Given its exploratory and context-bound nature, it is recommended that further research be conducted to validate Holisticscape dimensions across a range of wellness spas at distinct destinations. Furthermore, the development of measurement tools for future quantitative investigations is recommended.
- Organic food-buying intention drivers: a study based on means-end chain theoryPublication . Oliveira, Alessandro Silva de; Quiroga Souki, Gustavo; Boas, Luiz Henrique de Barros VilasPurpose – Understanding how attributes, consequences and values (A-C-V) influence the predisposition to purchase and buying intention of organic food consumers (OFC) is crucial for its stakeholders. This study aims to (1) investigate whether OFC perceptions of the A-C-V impact their predisposition to purchase and buying intention; (2) examine the mediating effect of predisposition to purchase on the relationship between OFC personal values and their buying intentions and (3) verify whether consumers with distinct levels of organic food-buying intention perceive differently of the A-C-V, predisposition to purchase and consumption frequency. Design/methodology/approach – This quantitative study comprised 307 consumers who filled out a form about their perceptions of organic foods’ A-C-V and their consumption frequency, purchasing predisposition and buying intention. Partial least squares strutural equation modelling (PLS-SEM) tested the hypotheticalmodel that resorted to themeans-end chain (MEC) theory (Gutman, 1982). Cluster analysis based on OFC’s buying intentions compared their perceptions of the A-C-V, purchasing predisposition and consumption frequency. Findings – The OFC’s perception of the attributes of these foods impacts the consequences of their consumption and values. Such values positively influence their purchase predisposition and buying intention. Predisposition to purchase measured the relationship between OFC values and purchase intention. Three OFC clusters were identified according to their buying intentions. Such groups perceive the A-C-V singularly and have different purchasing predispositions and consumption frequencies. Originality/value – OFC values directly influence buying intentions. However, the predisposition to purchase strongly mediates the relationship between values and buying intentions, producing an indirect impact more notable than a direct one. It brings academic and managerial contributions to organic food stakeholders.
- The effects of country governance quality on corporate sustainability and ethical behaviourPublication . Francisco, Paulo MoraisUsing institutional theory, we examine how country governance affects two ESG outcomes: ESG performance and ESG controversies. With Refinitiv/LSEG data for ~146,000 firm‐years in 86 countries (2002–2023) and World Bank WGI, we apply a Mundlak within/between decomposition to test complementarity versus substitution (performance) and prevention versus detection (controversies). Better governance is strongly associated with higher ESG performance—overall and across E, S and G—especially cross‐country. Yet governance also predicts more reported controversies, consistent with detection/visibility rather than worse conduct. Instrumental Variable and DiD tests corroborate these results. JEL Classification: D02, M14, Q56, C23
- Hotelaria sustentavel na região do Algarve: uma anáilse do grau de compromissoPublication . Castro, Débora; Fernandes, Silvia C. Pinto de BritoEste trabalho tem como objetivo analisar a sustentabilidade nos hotéis de 5 estrelas do Algarve, determinando como é que comunicam o seu comportamento sustentável nos seus websites, quais são as práticas mais adotadas e os principais motivadores/obstáculos. Foram analisados os websites e motores de reserva dos hotéis. E um questionário foi usado para recolher informações sobre as suas práticas sustentáveis. É possível perceber um pouco de comunicação sustentável nos sites desses hotéis. Essa percentagem é superior no motor Booking.com, um canal mais competitivo. As principais áreas de intervenção são a gestão de energia, gestão de água/resíduos e responsabilidade social. A maioria das práticas implementadas são as menos dispendiosas. E os principais impulsionadores são a responsabilidade ambiental, visão estratégica e ganho de eficiência. Embora o principal obstáculo referido seja o custo do investimento, a falta de pessoal qualificado e questões técnicas são outros constrangimentos. A dimensão “mais fraca” da tríade da sustentabilidade é a social (com resultados menores). E a mais limitante para se avançar na área é a económica, pela perceção de custos associados. O crescimento de novos negócios e empregos na área, bem como o uso de um relatório padronizado e de certificação, poderá superar os entraves.
- Determinants of readiness for strategic value co-creation in hospitality and tourism organisationsPublication . Cloarec, David; Ribeiro, Manuel Alector; Font, XavierThis paper examines how servant leadership influences an organisation’s readiness for strategic value co-creation through service climate, innovation climate, locus of control and self-efficacy. A model that draws on servant leadership and social cognitive theories is tested by surveying 222 hospitality and tourism business managers operating in France and the UK, and the data is analysed with structural equation modelling and ordinary least squares. The study contributes to personality research showing that servant leadership practices influence a manager’s internal locus of control and self-efficacy. We demonstrate that service climate and innovation climate mediate between servant leadership and readiness for strategic value co-creation, and moderate between a manager’s beliefs and the firm’s readiness for strategic value co-creation. The findings show that servant leadership has a stronger effect on innovation climate than on service climate, and that innovation climate has more influence on readiness for strategic value co-creation than on service climate.