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Developing and implementing a strategy-driven performance management system in a higher education institution

dc.contributor.authorSantos, Sérgio Pereira dos
dc.contributor.authorCândido, Carlos
dc.contributor.editorNeely, A.
dc.contributor.editorKennerley, M.
dc.contributor.editorWalters, A.
dc.date.accessioned2014-06-26T15:15:20Z
dc.date.available2014-06-26T15:15:20Z
dc.date.issued2006-07
dc.description.abstractPerformance measurement in higher education has become a challenging issue over the past two decades. Increasingly, institutions of higher education have been required to develop performance measurement systems for both external reporting and internal management purposes. Despite this, little research has been documented regarding the application of the Balanced Scorecard in the education sector, especially at the departmental/faculty level. The objective of this paper is to contribute to filling this void by discussing the development of a performance management system, according to the principles of the Balanced Scorecard, in the Faculty of Economics of one of Portugal’s newer universities.por
dc.identifier.isbn0 9533761 5 X
dc.identifier.otherAUT: SSA00141; CCA00501;
dc.identifier.urihttp://hdl.handle.net/10400.1/4521
dc.language.isoengpor
dc.peerreviewedyespor
dc.publisherCranfield School of Managementpor
dc.subjectPerformance measurementpor
dc.subjectBalanced scorecardpor
dc.subjectHigher education institutionpor
dc.titleDeveloping and implementing a strategy-driven performance management system in a higher education institutionpor
dc.typeconference object
dspace.entity.typePublication
oaire.citation.conferencePlaceLondres, Reino Unidopor
oaire.citation.endPage1114por
oaire.citation.startPage1107por
oaire.citation.titlePerformance Measurement and Management: Public and Privatepor
person.familyNamePereira dos Santos
person.familyNameCandido
person.givenNameSérgio
person.givenNameCarlos Joaquim Farias
person.identifier.ciencia-idD81F-2E2A-9046
person.identifier.ciencia-idDF13-9313-8491
person.identifier.orcid0000-0001-9811-3799
person.identifier.orcid0000-0001-5875-1243
person.identifier.ridC-3836-2008
person.identifier.scopus-author-id6602395626
rcaap.rightsrestrictedAccesspor
rcaap.typeconferenceObjectpor
relation.isAuthorOfPublicationebe16fd2-b979-4745-a429-026430cc8742
relation.isAuthorOfPublication6e59a1a9-831d-4047-a7c0-1b8840dfcde7
relation.isAuthorOfPublication.latestForDiscovery6e59a1a9-831d-4047-a7c0-1b8840dfcde7

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