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Recovering a lost ISO 9001 certification: what is the economic impact?

2026-01-23Artigo científico Acesso aberto
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datacite.subject.sdg08:Trabalho Digno e Crescimento Económico
datacite.subject.sdg09:Indústria, Inovação e Infraestruturas
datacite.subject.sdg12:Produção e Consumo Sustentáveis
dc.contributor.authorCandido, Carlos Joaquim Farias
dc.contributor.authorSerra Coelho, Luís Miguel
dc.contributor.authorPeixinho, Rúben
dc.date.accessioned2026-03-04T13:13:54Z
dc.date.available2026-03-04T13:13:54Z
dc.date.issued2026-01-23
dc.description.abstractThis study assesses the economic impact of ISO 9001 certification recovery following a medium-term period of withdrawal. Data from the Amadeus database is used to implement an event study that matches a sample of Portuguese companies that recover their ISO 9001 certification after operating a full year without such certification with a set of similar but, non-event, counterpart firms. Results show no statistically significant differences in the economic performance of the two groups of companies as measured by the return-on-assets, return-on-sales, and sales growth ratios. Contrary to the predictions of the current theory, this study suggests that certification recovery under ISO 9001 is neither beneficial nor detrimental to firm performance since such an event has no significant impact on the economic performance of the sample companies. This suggests that the decision to recover a lost certification is economically irrelevant for firms that experienced a one-year lag without being certified. This is one of the first studies to assess the impact of ISO 9001 certification recovery after a period of certification withdrawal, and the first to do so exclusively from a financial perspective. The study contributes to understand why only a small proportion of decertified companies (17%) subsequently recover their certification.eng
dc.identifier.doi10.1080/14783363.2026.2619868
dc.identifier.eissn1478-3371
dc.identifier.issn1478-3363
dc.identifier.urihttp://hdl.handle.net/10400.1/28328
dc.language.isoeng
dc.peerreviewedyes
dc.publisherTaylor & Francis Group
dc.relationCenter for Advanced Studies in Management and Economics
dc.relation.ispartofTotal Quality Management & Business Excellence
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/
dc.subjectCertification recovery
dc.subjectDecertification
dc.subjectEvent study
dc.subjectISO 9001
dc.subjectMotivations
dc.subjectPerformance
dc.subjectQuality management
dc.subjectRecertification
dc.titleRecovering a lost ISO 9001 certification: what is the economic impact?eng
dc.typejournal article
dspace.entity.typePublication
oaire.awardNumberUID/ECO/04007/2019
oaire.awardTitleCenter for Advanced Studies in Management and Economics
oaire.awardURIinfo:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UID%2FECO%2F04007%2F2019/PT
oaire.citation.issue3-4
oaire.citation.titleTotal Quality Management
oaire.citation.volume37
oaire.fundingStream6817 - DCRRNI ID
oaire.versionhttp://purl.org/coar/version/c_970fb48d4fbd8a85
person.familyNameCandido
person.familyNameSerra Coelho
person.familyNamePeixinho
person.givenNameCarlos Joaquim Farias
person.givenNameLuís Miguel
person.givenNameRúben
person.identifier.ciencia-idDF13-9313-8491
person.identifier.ciencia-id2E1B-1ABB-ABAE
person.identifier.ciencia-idFF1E-3689-2765
person.identifier.orcid0000-0001-5875-1243
person.identifier.orcid0000-0002-8074-4194
person.identifier.orcid0000-0003-4178-3008
person.identifier.ridC-3836-2008
person.identifier.ridV-5912-2017
person.identifier.scopus-author-id6602395626
person.identifier.scopus-author-id57000471900
project.funder.identifierhttp://doi.org/10.13039/501100001871
project.funder.nameFundação para a Ciência e a Tecnologia
relation.isAuthorOfPublication6e59a1a9-831d-4047-a7c0-1b8840dfcde7
relation.isAuthorOfPublication55f90d09-aedc-4e04-85df-7b4ff1a2a278
relation.isAuthorOfPublication78f54cc1-1e74-40e2-9124-f1ac36e8e2a5
relation.isAuthorOfPublication.latestForDiscovery6e59a1a9-831d-4047-a7c0-1b8840dfcde7
relation.isProjectOfPublicationb118b89f-05d2-4bf8-9d91-4a6d8bc25daa
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