Understanding visitors’ experiences at Portuguese literary museums: an analysis of TripAdvisor reviews

Rodrigues Baleiro, Rita

Publication

Understanding visitors’ experiences at Portuguese literary museums: an analysis of TripAdvisor reviews

2023Journal article

dc.contributor.author	Rodrigues Baleiro, Rita
dc.date.accessioned	2023-06-21T09:32:44Z
dc.date.available	2023-06-21T09:32:44Z
dc.date.issued	2023
dc.description.abstract	In tourism studies, the analysis of online review websites is a gateway to understanding visitors’ experiences. After producing an updated inventory of literary museums in Portugal, this exploratory and qualitative research examines visitors’ experience at Portuguese literary museums, as revealed by national and international visitors on TripAdvisor. In the absence of national studies on visitors’ experience at these cultural attractions, this paper addresses this gap, using NVivo R.1.6 software and thematic analysis to identify the common experiential tropes in the visitors’ online spontaneous feedback. The findings indicate that most reviewers perceive this experience as a platform for gaining knowledge about the authors, work and historical context. The results also reveal that the writers’ objects (even when replicas), the curational options, and the tour guiding staff contribute significantly to sensing a connection with the author, stepping into the past and co-creating an aura of authenticity in the museum experience.	pt_PT
dc.description.version	info:eu-repo/semantics/publishedVersion	pt_PT
dc.identifier.doi	10.54055/ejtr.v33i.2839	pt_PT
dc.identifier.eissn	1314-0817
dc.identifier.uri	http://hdl.handle.net/10400.1/19716
dc.language.iso	eng	pt_PT
dc.peerreviewed	yes	pt_PT
dc.publisher	Varna University of Management	pt_PT
dc.relation.publisherversion	https://ejtr.vumk.eu/index.php/about/article/view/2839	pt_PT
dc.rights.uri	http://creativecommons.org/licenses/by/4.0/	pt_PT
dc.subject	Literary museum	pt_PT
dc.subject	Literary tourism	pt_PT
dc.subject	Museum visitor experience	pt_PT
dc.subject	TripAdvisor	pt_PT
dc.subject	Portugal	pt_PT
dc.title	Understanding visitors’ experiences at Portuguese literary museums: an analysis of TripAdvisor reviews	pt_PT
dc.type	journal article
dspace.entity.type	Publication
oaire.citation.startPage	3305	pt_PT
oaire.citation.title	European Journal of Tourism Research	pt_PT
oaire.citation.volume	33	pt_PT
person.familyName	Baleiro
person.givenName	Rita
person.identifier.orcid	0000-0002-3188-5150
rcaap.rights	openAccess	pt_PT
rcaap.type	article	pt_PT
relation.isAuthorOfPublication	d909bd7e-4b4f-4635-8e1c-ce1b4dd4a84b
relation.isAuthorOfPublication.latestForDiscovery	d909bd7e-4b4f-4635-8e1c-ce1b4dd4a84b