ESG2-Artigos (em revistas ou actas indexadas)
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- Banking reputation and its impact on stock markets: a big data analysis through online commentsPublication . Casado-Molina, Ana-María; Rojas-de-Gracia, María-Mercedes; Alarcón-Urbistondo, Pilar; Ramos, CeliaPurpose Given the substantial number of social conversations on the Internet, companies must remain vigilant about protecting their reputations and businesses. The purpose of this research is to measure the impact on share prices of reputational variables, measured through online comments, at the banking sector level as well as patterns of behavior between these variables and fluctuations in share rices. Design/methodology/approach Using big data and business intelligence techniques, bank reputation was analyzed through online social comments. The sample includes seven Spanish banks. To measure the impact of reputational variables on share prices, an Online Reputation Index was created. These variables were then correlated and filtered with the share price variation rate of each bank on a daily basis under two scenarios: using all share price data and also focusing on times of sharp fluctuations. Finally, multiple linear regression analysis was used to identify patterns in these relationships. Findings The findings reveal that negative comments focusing on attitude, emotions and governance experiences - particularly regarding ethical performance - are the only reputational variables with a clear impact on share price fluctuations in the banking sector. Strong correlations between reputation variables and share prices were observed only when online comments were extremely negative. These behaviors were more frequent during periods of significant price fluctuations. Originality/value This is the first study to analyze the impact of the reputation of the banking sector measured in the online environment on share price, taking into account its multidimensional construct.
- Multicriteria decision for selecting tourist destinations and increase its competitivenessPublication . Vanti, Adolfo; Solana-González, Pedro; Ramos, CeliaThe competitiveness of a tourist destination is related to its capacity to present products and services better than others, providing tourist experiences that meet the preferences of those who demand them. However, how tourists decide which destination to visit is a question that needs to be answered to support all destination stakeholders, and this is the aim of this research. This paper uses the Multi-Criteria Decision-Making approach to prioritise the types of tourism. The method applied is the Analytic Hierarchy Process, and the results showed the greater importance of the criteria of rest/simplicity and cultural difference. As for the tourist destinations, the most relevant in order of priority were Cruise tourism followed by Art/culture tourism, showing that these two types of tourism must be combined in a co-competition
- Strengthening cross-border ties: A participatory vision for EuroGuadiana TourismPublication . Panagopoulos, Thomas; Sedarati, Pooyan; Pinto Contreiras, JoaquimThis article delves into the intricacies of Eurocity of Guadiana (EuroGuadiana) cross-border initiative that seeks to bolster economic value through innovative tourism products. It delineates a comprehensive plan aimed at turning EuroGuadiana into a center of cultural and economic vibrancy within Andalusia/Algarve, thus overturning its current peripheral status, using a rich body of literature on regional development and tourism strategies. The key to this strategy is a meticulous tourism diagnosis, facilitated by a value chain tool that identifies existing resources and their potential for complementarity and cooperation, aligning strategic decisions with the factors that increase potential tourists’ perceptions. Participatory methods and transborder community development are key components of the strategy. The former encourages inclusivity and collaboration, integrating diverse stakeholder insights into the decision-making process, thereby fostering a strategy that is both grounded and adaptive to the evolving preferences of tourists. The latter leverages the region’s unique cross-border position to build cultural cohesion and economic synergy, promoting collaborative efforts in conservation and sustainable practices. Envisioned as a beacon of sustainable and inclusive development, EuroGuadiana aspires to emerge as a destination characterized by diversity, prosperity, and vibrancy. Furthermore, it aims to establish a collaborative platform that bridges cities within the region, fostering a network that is conducive to shared growth and innovation. With this multi-faceted approach, EuroGuadiana is being repositioned as a dynamic and harmonious hub of regional development.
- The Influence of firm characteristics and macroeconomic factors on financial performance: evidence from the portuguese hotel industryPublication . Matias, Fernanda; Rebelo, Sandra; Andraz, Georgette; Guerreiro, JoséThis study examines the determinants of the financial performance of the Portuguese hotel industry. Despite the economic relevance of the hotel industry and financial performance as an indicator of business survival, academic research on the factors that influence it in the context of this industry, particularly in Portugal, is not extensive. This study encompassed a sample of 738 hotel companies from 2016 to 2021, using data from the Orbis database. This research was based on the assumption that a company's size, liquidity, the tangibility of its assets, and debt level influence financial performance in the hotel industry, as well as the assumption that gross domestic product and consumer sentiment also affect the business success of hotel companies. By applying a panel data methodology, the findings indicate that all variables showed significant influence on financial performance, except liquidity. The analysis also reveals that smaller companies were more negatively affected by the demand decline induced by the COVID-19 pandemic. To improve the financial performance of the Portuguese hotel industry, the findings suggest that policymakers must work towards ensuring diversified sources of financing for the hotel business, such as investment subsidies, so that companies can minimize debt, especially during periods of slow economic growth. Additionally, companies must promote management strategies that enhance self-financing. Both measures could help companies increase their size, taking advantage of good business opportunities to explore economies of scale.
- How gastronomic image shapes tourism competitiveness: an approach with sentiment analysisPublication . Ramos, Celia; Pinto, KarinaThe competitiveness of tourist destinations is influenced by their relative attractiveness, which will play an essential role in their global success; gastronomy is one of the main motivations that lead tourists to visit a given destination. This research aims to investigate gastronomy's role in the destination's competitiveness and image through the analysis of online reputation, both in terms of ratings and sentiments provided by the experience, through the creation of an index of the online reputation of gastronomic image. Online restaurant reviews retrieved from TripAdvisor, from restaurants belonging to eight tourism destination regions, considered the competitive set to the Algarve, are analysed by applying sentiment analysis algorithms. With regard to the Algarve region, it was concluded that the Costa del Sol and the Tropical coast were the most competitive regions in terms of gastronomic image, where the inclusion of seafood products in meals was one of the strategic aspects used to increase the competitiveness of this region. These results can help restaurant managers and destination management organisations to better understand the different customer needs and how to increase their competitiveness.
- Mediterranean Diet: a multidisciplinary approach to develop a new territorial strategy.Publication . de Freitas, Ana; Dias Azinheira Rebelo Braz, Nídia Maria; BERNARDES, João Pedro; Cruz, Ana Lúcia; Quintas, Célia; Rodrigues Gonçalves, Alexandra; Romano, Anabela; Palma Mateus, MariaMediterranean Diet (MD) integrates territorial diversities, economic and lifestyle changes. These characteristics represent an enormous potential, for a sustainable food pattern and healthy lifestyles, biodiversity and to valorisation of local products. In 2013 Portugal joined the UNESCO MD application for Intangible Cultural Heritage. The University of Algarve, in a partnership with the Competence Centre for the Mediterranean Diet, 4 Regional Agriculture Directorates of mainland Portugal, Tavira City Council (Representative Community) and the Higher Education Institutions’ Network for MD Safe-guard, developed a set of activities with the aim of strengthening the national strategy for MD promotion and safeguard. The activities aimed to raise awareness of the MD characteristics in each territory and to enable effective articulation within the main stakeholders, in a quadruple helix – Agriculture, Health, Heritage and Tour-ism. It was possible to gather a wide range of actors with responsibility in preservation and promotion of MD in each Region. The created working groups are developing further work leading to a safeguard strategy for MD in each Region and the set-up of Regional Commissions for MD (CRDMs). Results point out the relevance of geographical indications (GI) registration of regional characteristic products as a key factor for MD safeguard.
- How gastronomic image shapes tourism competitiveness: An approach with sentiment analysisPublication . Ramos, Celia; Pinto, KarinaThe competitiveness of tourist destinations is influenced by their relative attractiveness, which will play an essential role in their global success; gastronomy is one of the main motivations that lead tourists to visit a given destination. This research aims to investigate gastronomy’s role in the destination’s competitiveness and image through the analysis of online reputation, both in terms of ratings and sentiments provided by the experience, through the creation of an index of the online reputation of gastronomic image. Online restaurant reviews retrieved from TripAdvisor, from restaurants belonging to eight tourism destination regions, considered the competitive set to the Algarve, are analysed by applying sentiment analysis algorithms. With regard to the Algarve region, it was concluded that the Costa del Sol and the Tropical coast were the most competitive regions in terms of gastronomic image, where the inclusion of seafood products in meals was one of the strategic aspects used to increase the competitiveness of this region. These results can help restaurant managers and destination management organisations to better understand the different customer needs and how to increase their competitiveness.
- An assessment model of the Algarve as a sustainable tourism destination: a conceptual frameworkPublication . Nobre Pereira, Luis; Muhs, Christina Susanne; Andraz, Jorge; Nunes, Rui Miguel da Cunha; Lança, Milene; Silva, joãoSustainable tourism assessment models emphasize the need for holistic, integrated evaluations of tourism destinations, particularly in mature and mass tourism areas. While best practices can be shared, each destination requires a tailored approach, considering its unique features like infrastructure and natural assets. Research shows that sustainable tourism should involve continuous evaluation rather than a one-time assessment. This article develops a model for the ongoing review of sustainable tourism in the Algarve, a famous sun, sea, and sand destination in Portugal. Using qualitative and quantitative methods, the model was designed by analyzing existing frameworks and their relevant dimensions. A questionnaire was then administered to local stakeholders to validate and refine the selected indicators, which were ultimately used to create a framework for monitoring sustainable tourism in the region.
- Systematic literature review on the profile of tourists in four- and five-star hotels based on online reviewsPublication . Ferreira, Ana; Renda, Ana Isabel; Correia, Marisol B.This systematic literature review analyses included peer-reviewed journals published from 1 January 2008 to 31 May 2022, using 19 keywords related to content shared by tourists and the hotel sector, in the Biblioteca do Conhecimento Online (B-on) and the Web of Science (Wos). The 39 articles considered for this analysis were classified according to the name of the journal in which they appeared and their respective year of publication, the location of the hotels analysed, the booking and opinion platform used, as well as the number of reviews and hotels studied. In addition to contributing to the existing literature on online reviews, this study provides theoretical input that hoteliers can use to aid their business performance and enable the development of further research by scholars. Although several studies analyse online reviews, these are still being little-used in the hotel industry in order to profile tourists. In this respect, this work intends to fill this research gap.
- Corporate social responsibility and sustainability through Institutional legitimacy in police forcesPublication . Briones-Peñalver, Antonio-Juan; Olmo Fernandez, Ignacio del; Fernández Cañavate, Francisco-José; Santos, José António C.This paper analyses the effect of institutional legitimacy on Corporate Social Responsibility (CSR) and sustainability in police forces through their methods and procedures (procedural justice) that determine citizens’ trust in the police, which theoretically influences organised coexistence in human communities (social effectiveness). CSR can increase collective well-being through legitimacy, sustained by police action. An anonymous citizen survey was carried out to verify the theoretical proposal to inquire about their opinions on the legitimacy, methods, and community relations between Spanish police forces and the community. The hypotheses were analysed with a structural equation system. The practical implications aspire to know the citizens’ opinions about the methods and procedures used by the Spanish police and their relations with Spanish civilians. Finally, citizens consider that police actions and procedures are institutionally and legally regulated competencies, and, therefore, citizens cannot influence them.