ESG2-Artigos (em revistas ou actas indexadas)
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- Enoturismo como impulsionador das práticas de gestão do conhecimento e da sustentabilidade da nova ruralidadePublication . Arbugeri, Margarete Luisa; Camargo, Maria Emilia; Salsa, LeonorO enoturismo é uma das estilizações turísticas que se posiciona com a capacidade de gerar desenvolvimento econômico em espaços turísticos em torno de uma experiência dionisíaca. Este corresponde a uma experiência que envolve estilos de vida centrados num tripé de bem-estar, ludicidade e naturalismo romântica. Pesquisas realizadas neste campo sugerem essas práticas como elementos de incorporação de uma perspectiva, mais complexa e segmentada do novo rural, com impacto no caráter inovador da gestão do conhecimento e das práticas de sustentabilidade. O presente trabalho tem como objetivo analisar o Enoturismo e seus desdobramentos como indutor de práticas de gestão do conhecimento e sustentabilidade da nova ruralidade em Portugal. Para a realização desta pesquisa, desenvolveu-se uma pesquisa com abordagem qualitativa, utilizando como método um estudo de caso descritivo, com análise de conteúdo. Os resultados indicam que em Portugal o enoturismo tem propagado a estratégia de desenvolvimento regional, a expansão da matriz económica da região algarvia e são parte estruturante do plano estratégico nacional para o desenvolvimento turístico. As ações desenvolvidas neste setor representam uma atividade relevante com uma capacidade impulsionadora, não se limitando à dimensão económica, mas também à social e ambiental, tendo repercussões como potenciador do desenvolvimento local sustentável.
- Design of dashboards for CRM associated with health and wellbeing tourismPublication . Ashqar, Rashed Isam; Ramos, Celia; Contreiras, AlexandreDesign of dashboards is strategic for the Customer Relationship Management (CRM) associated with Health andWellness Tourism, considering all the knowledge acquired about Health and Wellness Tourism, the Machine Learning algorithms identified, and the characteristics to be considered in the development of the reports. It is intended to identify the components to be used in the development of the dashboards, which allow for control of the information associated with this business and to detect deviations in operation, taking into account concepts associated with User Experience/Consumer Experience and the Customer Journey of this type of customers in order to identify opportunities to innovate and grow economically, through the creation of intelligence about this business. In this paper, the presentation of examples of dashboards developed in Power BI, it was possible to show that customer capital indicators can be included, under different dimensions that characterize it. However, the lack of real data to apply in the formulas of the new indicators is one of the limitations of this paper.
- Visual imagery and storytelling on social media platforms: the case of VanlifePublication . Muhs, Christina Susanne; Agapito, Dora Lúcia Miguel; Nobre Pereira, LuisPurpose – This study aims to produce insights into understanding the growing travel phenomenon Vanlife by examining user-generated content (UGC). The study strives to acknowledge the increasing number of Vanlife visitors, describe the essential aspects of the experience and develop typologies based on analysed social media. The study also proposes a Vanlife life cycle that illustrates the online and offline behaviours of Vanlifer’s journey stages. Design/methodology/approach – With a definition of Vanlife from a tourism perspective only being coined in 2024, there is still a lack of understanding of the travel type, its segments and their lifestyle executions. This research presents a counter-narrative to studies concentrating on Instagram’s highly curated, picturesque Vanlife content. The research applies a netnographic approach by analysing UGC through images and stories shared under #Vanlife on Facebook, YouTube and Reddit. A selection of online traces, images, visuals and videos are qualitatively analysed by applying the netnographic movements immersion and investigation. Visual and text-based data is coded in two steps: to recognise emerging thematic and narrative themes. Findings – The netnographic analysis highlights the Vanlife themes shared on Facebook, YouTube and Reddit and provides a different narrative to the often-picture-perfect portrayed Instagram image. The uncovered themes informed the development of typologies per social media and a suggested Vanlife life cycle. Research limitations/implications – Due to the exploratory nature of the analysis, the results may be used as a first insight into the various types of Vanlife practitioners. Further study is needed to probe the findings in an offline setting. Furthermore, investigating short-term Vanlife travellers is advised as little UGC content produced by short-term Van travellers was identified in this study. Practical implications – The findings may be suitable markers for academic inquiry on Vanlife from a tourism perspective. Furthermore, they may benefit destinations frequented by this traveller type to curate their tourism offer by tailoring overnight parking locations to meet Vanlifer’s needs. The results may guide decision-makers in implementing solutions to address issues reported by Vanlife practitioners on social media platforms, thereby improving the reputation of the tourism destination. Originality/value – This innovative study provides insights into the visual representations of Vanlifers by analysing UGC posted on dominant but under-researched social media sites. Studying online traces generated by Vanlifers, excluding promotional or paid travel influencer content, enables a better understanding of the ever-growing travel phenomenon. In turn, this will enable tourism destinations and organisations frequented by or attracting Vanlifers to adjust their offer to cater to such travellers better.
- Shuttling communicative competence to the 21st CenturyPublication . Constantino Correia, RúbenThis paper examines English’s linguistic imperialism and the resulting widespread use of the language among speakers of various linguistic backgrounds. It challenges the mistaken belief that native speakers (NS) are inherently better at speaking English simply due to their birthplace. Despite the growing number of non-native speakers (NNSs), English is still taught, learned, and marketed as if primarily used for communication with NSs, on account of being based on the concept of communicative competence and deeply rooted in native-speakerism. The paper argues that it is inappropriate to project this model to NNSs and advocates a redefinition of communicative competence, in favor of language proficiency and intelligibility. The purpose of this paper is to propose a new framework for assessing spoken mastery in social and pedagogical contexts, challenging traditional views on language ownership and teaching practices. The paper will explore the implications of this new approach and provide practical recommendations for practicing teachers.
- Technology enabled competitiveness and contributes to the wellness tourism customers’ satisfactionPublication . Ashqar, Rashed Isam; Ramos, CeliaWellness tourism has proliferated in recent years, only subject to a slowdown motivated by the pandemic period, in a society where the aim is more and more to preserve the body, the absence of illness, and solutions to alleviate mental and emotional problems. The current study aims to determine the elements in the technology environment that facilitate tourism activities that have a beneficial impact on wellness tourism consumers’ happiness and, in turn, their recommendations. Using the structural equations modelling, we conclude that the personalised messages sent through mobile devices, and activities associated with moments that lead to transcendence, escapism, relaxation, and trust in the hotel contribute to consumer satisfaction. Also, we infer that the hotel’s human resources services, trust, and consumer satisfaction contribute to consumer recommendations.
- Persisting with or reinventing music festivals?Publication . Portugal, João Pedro Valente; Correia, Antónia; Águas, PauloMusic festivals offer new opportunities for leisure and tourist experiences. The aim of this study is to analyze whether the motivation to persist with music festivals will remain or whether the concept of the music festival should be reinvented. Through a mixed-method approach, this study depicts motivations, perceptions, and behavioral intentions of attending traditional or online festivals with a structural equation model. Content analysis helps to further examine the attitudes of festivalgoers in the new contexts. They feel safe in traditional festivals if screening units and limited access is implemented, but if social pleasure is to be kept, music festivals should turn to online formats that allow interaction among participants. As such it can be concluded that in this new context, traditional music festivals are still a possibility if safety is ensured; nevertheless, online festivals seem to be the most obvious solution at least while the pandemic situation endures.
- Enhancing restaurant management through aspect-based sentiment analysis and NLP techniquesPublication . Carrasco, Paulo; Dias, SandraThis paper presents a flexible and automated methodology for extracting and analyzing customer sentiment in the restaurant industry through online reviews. The proposed approach is evaluated on a sample dataset of 1000 reviews, as well as applied within an accompanying web application that utilizes a large corpus of 880,000 reviews from 1581 restaurants located in the Algarve region. By leveraging advanced Natural Language Processing (NLP) techniques such as Aspect-Based Sentiment Analysis (ABSA), this study seeks to accurately classify customer sentiments according to specific attributes related to food quality, service, ambiance, pricing and location. To assess its performance against human classification processes, the results demonstrate that the proposed methodology effectively replicates them with three alternative approaches for attribute extraction and classification being presented; among which BART model consistently outperforms DeBERTa while ChatGPT achieves highest F1 Score. Named RestMON Algarve, the developed web application will allow restaurant managers to extract and analyze customer sentiment from online reviews; track attribute evolution over time; compare performance between competing restaurants - thus providing relevant insights into enhancing customer satisfaction levels leading towards overall success in hospitality industry.
- First-year higher education student environmental literacy – the Algarve University casePublication . Oliveira Campos, Clarice; Silva Fernandes, Maria Jacinta; Gonçalves, Gabriela; Sousa, Cátia; Spínola, HélderThe study aims to contribute to characterizing the environmental literacy profile of students entering higher education in Portugal and to explore associations between sociodemographic variables and environmental knowledge, attitudes, and behavior. A questionnaire survey was conducted with a stratified sample of 451 first-year undergraduate students from the University of the Algarve (southern Portugal). Results suggest that students demonstrated moderate environmental knowledge, positive attitudes toward the environment, and moderately positive pro-environmental behaviors. Evidence of relationships between students' environmental literacy profiles and sociodemographic aspects such as gender and scientific areas of study provides insights for future discussions and promotion of environmental education and culture in higher education institutions in Portugal. This will enable them to play an effective role in enhancing students' environmental literacy and citizenship.
- Exploração das percepções sobre o emprego na hotelaria no Algarve durante a COVIDPublication . Castela, Guilherme; Henriques, Cláudia Helena; Lampreia Carvalho, Fatima; Afonso, CarlosThe Travel and Tourism (T&T) industry is highly sensitive to extreme events like pandemics (Price et al., 2022; OECD, 2020). The COVID-19 pandemic severely disrupted the sector, leading to mobility restrictions and closures (Chowdhury and Jomo, 2020). However, it also presented opportunities for innovation (Price et al., 2022). The economic impact on Portugal's GDP was significant, with T&T's contribution dropping from 17.1% in 2019 to 8.7% in 2020 and recovering in subsequent years (WTTC, 2022). Given the Algarve's dependence on tourism, this study highlights the need for new strategies to overcome challenges (EURES, 2022). This research aims to analyse how Algarve's (South of Portugal) hospitality (hotels and restaurants) employers and employees perceived the Portuguese government's measures to address the COVID-19 crisis via a Three-Way Data Analysis multivariate statistical procedure, namely the COSTATIS method, which can be considered a more advanced or specialized version of STATIS, offering more flexibility and refinement in handling complex data relationships. The statistical procedure supports the assessment of 27 varieties of perceptions of the pandemic crisis that were collected from respondents distributed in four hospitality professional categories (restaurant and hotel managers and employees). The conclusions identify that association with a professional category in the hospitality industry tends to affect ideas regarding the potential for coping and resilience associated with organizational challenges. Members of the diverse professional categories think of the crisis in different ways due to their status and hierarchic position in business organisations. More attention should be given to what those professionals with lower status have to say about the organisational climate in the event of future crises.
- A bibliometric analysis: wine tourism in the sectorPublication . Gómez-Carmona, Diego; Marín-Dueñas, Pedro Pablo; Correia, Marisol B.; Escobar, Marta Toribio; de Matos, Nelson Manuel da Silva; Cruces-Montes, Serafín JesúsThe term “wine tourism” was first used in 90’s from Australia. The definition of ecotourism has been studied by many academics throughout its history, reaching the conclusion that it is the activities carried out by people outside their usual environment in a given period of time related to the viticulture of the environment and wine. This study aims to enhance knowledge in the wine tourism field by employing bibliometric methods to quantitatively analyze its evolution over the past two decades. This analysis shows that from 2019 onwards, publications increased considerably, reaching a peak in 2020, mostly (linking with COVID-19 lockdown). In the areas of geography and economics, as research in the area of tourism is still very recent. The conceptual analysis shows the variety of terms used by researchers and how they have evolved over time, the most commonly used being "touristic" and "vineyard", with others appearing such as "meal" connected to "winery waste" or "tourism development", which are more akin to current management.