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The iImportance of perceived quality for golf course member satisfaction and loyalty in tourism deprivation times

2024Journal article Restricted access
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dc.contributor.authorCosta, Gonçalo
dc.contributor.authorPereira, Elsa
dc.contributor.authorMartins, Rute
dc.contributor.authorMascarenhas, Margarida
dc.date.accessioned2024-02-03T12:31:37Z
dc.date.available2024-02-03T12:31:37Z
dc.date.issued2024
dc.description.abstractThis study assessed the relationship between perceived quality, expectations, satisfaction, and loyalty of golf course members, based on an adaptation of the American Customer Satisfaction Index (ACSI). Data collection was performed using a questionnaire, based on Customer Service Quality (CSQ) questionnaire. Structural equation modelling was used to validate the proposed hypotheses. The model presented good fit values, validating the direct, positive, and significant effects between: expectations and perceived quality; perceived quality and satisfaction; and consumer satisfaction and loyalty, which made the ACSI model a reliable tool for golf course managers. This study validated an additional relationship, namely, the positive direct effect of perceived quality on loyalty, which strengthened the model. It also contributed to a better understanding of the factors involved in the management of golf courses regarding the satisfaction and retention of their members.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.doi10.1080/24704067.2023.2300410pt_PT
dc.identifier.issn2470-4067
dc.identifier.urihttp://hdl.handle.net/10400.1/20362
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherTaylor and Francispt_PT
dc.relationResearch Centre for Tourism, Sustainability and Well-being
dc.subjectSport consumer behaviorpt_PT
dc.subjectRetentionpt_PT
dc.subjectPurchase intentionpt_PT
dc.subjectCcustomer servicept_PT
dc.subjectGolf business managementpt_PT
dc.titleThe iImportance of perceived quality for golf course member satisfaction and loyalty in tourism deprivation timespt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.awardTitleResearch Centre for Tourism, Sustainability and Well-being
oaire.awardURIinfo:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UIDB%2F04020%2F2020/PT
oaire.citation.endPage19pt_PT
oaire.citation.startPage1pt_PT
oaire.citation.titleJournal of Global Sport Managementpt_PT
oaire.fundingStream6817 - DCRRNI ID
person.familyNamePereira
person.familyNameMartins
person.familyNameMascarenhas
person.givenNameElsa
person.givenNameRute
person.givenNameMargarida
person.identifier881885
person.identifier.ciencia-id451D-5287-9191
person.identifier.ciencia-id7213-906E-B8F5
person.identifier.ciencia-id3F1A-AB03-B64B
person.identifier.orcid0000-0002-5314-648X
person.identifier.orcid0000-0003-1080-2974
person.identifier.orcid0000-0001-8982-3211
person.identifier.scopus-author-id55301290500
person.identifier.scopus-author-id56519545300
project.funder.identifierhttp://doi.org/10.13039/501100001871
project.funder.nameFundação para a Ciência e a Tecnologia
rcaap.rightsrestrictedAccesspt_PT
rcaap.typearticlept_PT
relation.isAuthorOfPublication82cbef87-f87a-4b35-b46c-b6ba1a36c289
relation.isAuthorOfPublication814f2999-86a4-4109-8944-7bd8585298e8
relation.isAuthorOfPublicationebd7fdd0-e9d4-4780-8063-65552a2845fa
relation.isAuthorOfPublication.latestForDiscovery814f2999-86a4-4109-8944-7bd8585298e8
relation.isProjectOfPublicationfa579efb-63c0-486e-b05d-859542b73647
relation.isProjectOfPublication.latestForDiscoveryfa579efb-63c0-486e-b05d-859542b73647

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