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Framework de alinhamento de áreas e processos de negócio das TIC

2020Conference object Restricted access
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dc.contributor.authorMarchao, Joaquina
dc.contributor.authorReis, Leonilde
dc.contributor.authorMartins, Paula Ventura
dc.contributor.editorRocha, A
dc.contributor.editorPerez, BE
dc.contributor.editorPenalvo, FG
dc.contributor.editorMiras, MD
dc.contributor.editorGoncalves, R
dc.date.accessioned2021-06-24T11:36:04Z
dc.date.available2021-06-24T11:36:04Z
dc.date.issued2020
dc.description.abstractThe Management of Information and Communication Technologies (ICT) in an organizational context can enhance or limit the strategy towards business development. In this context, the alignment between the organization's management and governance and the ICT department is considered essential. Medium / large size organizations are faced with difficulties underlying greater complexity in the daily management of the operation of services and related processes. Towards the improvement, it was considered important to implement the universally accepted ICT management practices, ITIL and COBIT. Considering that these references indicate what should be implemented, but not how to do it, based on the problems detected, a complementary, integrative and multidisciplinary approach is presented in order to enhance ICT management in the alignment between the different areas of the department, consolidating the organization's strategy. The methodology used was centered on the study of the organization, on the literature review of the theme and international standards. The contributions of the approach seek to optimize the established management practices and the continuous improvement of ICT processes in the context of the organization. Use of reference frameworks will drive stakeholder satisfaction and cost optimization.
dc.description.versioninfo:eu-repo/semantics/publishedVersion
dc.identifier.isbn978-989-54659-0-3
dc.identifier.issn2166-0727
dc.identifier.urihttp://hdl.handle.net/10400.1/16618
dc.language.isopor
dc.peerreviewedyes
dc.publisherIEEE
dc.relation.ispartofseriesIberian Conference on Information Systems and Technologies
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/
dc.subjectITIL
dc.subjectCOBIT
dc.subjectITSM
dc.subjectService operation
dc.subjectICT governance
dc.subject.otherComputer Science
dc.titleFramework de alinhamento de áreas e processos de negócio das TIC
dc.title.alternativeBusiness areas and processes alignment in ICT framework
dc.typeconference object
dspace.entity.typePublication
oaire.citation.conferencePlaceELECTR NETWORK
oaire.citation.title2020 15Th Iberian Conference on Information Systems and Technologies (Cisti'2020)
oaire.citation.title15Th Iberian Conference on Information Systems and Technologies (Cisti)
person.familyNameMartins
person.givenNamePaula Ventura
person.identifier3026039
person.identifier.ciencia-idC113-7020-F2E0
person.identifier.orcid0000-0002-3199-4517
person.identifier.ridF-6824-2011
person.identifier.scopus-author-id13604677800
rcaap.rightsrestrictedAccess
rcaap.typeconferenceObject
relation.isAuthorOfPublicationd171fe0f-1345-4f18-80c9-1a068f16baf4
relation.isAuthorOfPublication.latestForDiscoveryd171fe0f-1345-4f18-80c9-1a068f16baf4

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