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Framework for a Hospitality Big Data Warehouse: The Implementation of an Efficient Hospitality Business Intelligence System

2017-04Journal article Open access
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dc.contributor.authorRamos, Celia
dc.contributor.authorMartins, Daniel
dc.contributor.authorSerra, Francisco
dc.contributor.authorLam, Roberto
dc.contributor.authorCardoso, Pedro
dc.contributor.authorCorreia, Marisol
dc.contributor.authorRodrigues, João
dc.date.accessioned2019-11-20T15:07:42Z
dc.date.available2019-11-20T15:07:42Z
dc.date.issued2017-04
dc.description.abstractorder to increase the hotel's competitiveness, to maximize its revenue, to meliorate its online reputation and improve customer relationship, the information about the hotel's business has to be managed by adequate information systems (IS). Those IS should be capable of returning knowledge from a necessarily large quantity of information, anticipating and influencing the consumer's behaviour. One way to manage the information is to develop a Big Data Warehouse (BDW), which includes information from internal sources (e.g., Data Warehouse) and external sources (e.g., competitive set and customers' opinions). This paper presents a framework for a Hospitality Big Data Warehouse (HBDW). The framework includes a (1) Web crawler that periodically accesses targeted websites to automatically extract information from them, and a (2) data model to organize and consolidate the collected data into a HBDW. Additionally, the usefulness of this HBDW to the development of the business analytical tools is discussed, keeping in mind the implementation of the business intelligence (BI) concepts.
dc.description.sponsorshipSRM QREN IDT [38962]
dc.description.sponsorshipFCT projects LARSyS [UID/EEA/50009/2013]
dc.description.sponsorshipCIAC [PEstOE/EAT/UI4019/2013]
dc.description.sponsorshipCEFAGE [PEst-C/EGE/UI4007/2013]
dc.description.sponsorshipCEG-IST - Universidade de Lisboa
dc.description.versioninfo:eu-repo/semantics/publishedVersion
dc.identifier.doi10.4018/IJISSS.2017040102
dc.identifier.issn1935-5688
dc.identifier.issn1935-5696
dc.identifier.urihttp://hdl.handle.net/10400.1/13175
dc.language.isoeng
dc.peerreviewedyes
dc.publisherIGI Global
dc.subjectGeneration
dc.subjectExtraction
dc.subjectAnalytics
dc.subjectReviews
dc.subjectOnline
dc.titleFramework for a Hospitality Big Data Warehouse: The Implementation of an Efficient Hospitality Business Intelligence System
dc.typejournal article
dspace.entity.typePublication
oaire.awardURIinfo:eu-repo/grantAgreement/FCT/COMPETE/PEst-C%2FEGE%2FUI4007%2F2013/PT
oaire.citation.endPage45
oaire.citation.issue2
oaire.citation.startPage27
oaire.citation.titleInternational Journal of Information Systems in the Service Sector
oaire.citation.volume9
oaire.fundingStreamCOMPETE
person.familyNameRamos
person.familyNameSerra
person.familyNameLam
person.familyNameCardoso
person.familyNameCorreia
person.familyNameRodrigues
person.givenNameCelia
person.givenNameFrancisco
person.givenNameRoberto
person.givenNamePedro
person.givenNameMarisol B.
person.givenNameJoao
person.identifier0000000428330706
person.identifier.ciencia-idB917-D015-C2EF
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person.identifier.ciencia-idFE15-819A-4535
person.identifier.ciencia-id8A19-98F7-9914
person.identifier.orcid0000-0002-3413-4897
person.identifier.orcid0000-0002-8461-5162
person.identifier.orcid0000-0003-4297-2441
person.identifier.orcid0000-0003-4803-7964
person.identifier.orcid0000-0002-1788-6114
person.identifier.orcid0000-0002-3562-6025
person.identifier.ridC-5119-2012
person.identifier.ridC-6738-2014
person.identifier.ridG-6405-2013
person.identifier.scopus-author-id35073165500
person.identifier.scopus-author-id56290841200
person.identifier.scopus-author-id36245331200
person.identifier.scopus-author-id35602693500
person.identifier.scopus-author-id55333058000
person.identifier.scopus-author-id55807461600
project.funder.identifierhttp://doi.org/10.13039/501100001871
project.funder.nameFundação para a Ciência e a Tecnologia
rcaap.rightsrestrictedAccess
rcaap.typearticle
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