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Network structure of online customer reviews and online hotel reviews: a systematic Literature review

2024-06-06Journal article Open access
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dc.contributor.authorPestana, Maria Helena
dc.contributor.authorGageiro, Manuel
dc.contributor.authorSantos, José António C.
dc.contributor.authorCustódio Santos, Margarida
dc.date.accessioned2024-07-23T12:03:21Z
dc.date.available2024-07-23T12:03:21Z
dc.date.issued2024-06-06
dc.description.abstractThis study conducts a bibliometric analysis of online customer and hotel review research, aiming to provide insights into where each field comes from, stands now and ought to go in the future. In particular, this study examines how the existing research on online customer reviews can benefit future hotel review research. Data collected from Web-of-Science and Scopus created an expanded network of 797 core articles and 19,374 citations to identify intellectual structures, developing trends, and future research gaps. This study offers a visual overview of journals, institutions, countries, research themes and authors to assess the overall directions hotels can take. It underscores the necessity for rigorous and relevant research amid the proliferation of online reviews and emphasises the imperative for academia to bridge the gap between theoretical insights and practical applications within the dynamic tourism industry. This study provides researchers and industry professionals with useful tools to understand and deal with the complexities of online reviews. It also highlights the important role these reviews play in shaping the future of tourism strategies.eng
dc.identifier.doi10.3390/info15060334
dc.identifier.issn2078-2489
dc.identifier.urihttp://hdl.handle.net/10400.1/25702
dc.language.isoeng
dc.peerreviewedyes
dc.publisherMDPI
dc.relationResearch Centre for Tourism, Sustainability and Well-being
dc.relation.ispartofInformation
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/
dc.subjectOnline customer review
dc.subjectOnline hotel review
dc.subjectBibliometrics
dc.subjectCo-authorship network
dc.subjectCo-occurrence network
dc.subjectIntellectual structure
dc.subjectResearch gaps in online reviews
dc.subjectResearch directions in online reviews
dc.titleNetwork structure of online customer reviews and online hotel reviews: a systematic Literature revieweng
dc.typejournal article
dspace.entity.typePublication
oaire.awardTitleResearch Centre for Tourism, Sustainability and Well-being
oaire.awardURIinfo:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UIDB%2F04020%2F2020/PT
oaire.citation.issue6
oaire.citation.startPage334
oaire.citation.titleInformation
oaire.citation.volume15
oaire.fundingStream6817 - DCRRNI ID
oaire.versionhttp://purl.org/coar/version/c_970fb48d4fbd8a85
person.familyNameSantos
person.familyNameCustódio Santos
person.givenNameJosé António C.
person.givenNameMargarida
person.identifier.ciencia-idA71F-B4FC-F35C
person.identifier.ciencia-idB919-91DD-CFD9
person.identifier.orcid0000-0002-2675-3487
person.identifier.orcid0000-0003-3383-5699
person.identifier.ridU-9656-2019
person.identifier.scopus-author-id57198436773
person.identifier.scopus-author-id57192278257
project.funder.identifierhttp://doi.org/10.13039/501100001871
project.funder.nameFundação para a Ciência e a Tecnologia
relation.isAuthorOfPublication73ca7176-2157-4713-9f32-325c05b29091
relation.isAuthorOfPublication8a3cd28d-cf22-4ba1-b038-cfe6577a2d4a
relation.isAuthorOfPublication.latestForDiscovery73ca7176-2157-4713-9f32-325c05b29091
relation.isProjectOfPublicationfa579efb-63c0-486e-b05d-859542b73647
relation.isProjectOfPublication.latestForDiscoveryfa579efb-63c0-486e-b05d-859542b73647

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