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Using system dynamics and multicriteria analysis for performance management: a case study

dc.contributor.authorSantos, Sérgio Pereira dos
dc.contributor.authorBelton, Valerie
dc.contributor.authorHowick, Susan
dc.contributor.editorNeely, A.
dc.contributor.editorKennerley, M.
dc.contributor.editorWalters, A.
dc.date.accessioned2014-07-01T13:03:00Z
dc.date.available2014-07-01T13:03:00Z
dc.date.issued2004-07
dc.description.abstractThe case study described in this paper aims to illustrate how qualitative and quantitative system dynamics modelling and multicriteria analysis can be used in an integrated way to enhance the process of performance measurement and management in the radiotherapy department of a major UK cancer treatment centre. The complexity of the radiotherapy process, which is used for both radical and palliative treatments, and its significance for patients, present particular challenges for performance measurement and management. The paper will discuss the benefits arising and the practical difficulties faced in the study.por
dc.identifier.isbn0 9533761 3 3
dc.identifier.otherAUT: SSA00141;
dc.identifier.urihttp://hdl.handle.net/10400.1/4602
dc.language.isoengpor
dc.peerreviewedyespor
dc.publisherCranfield School of Managementpor
dc.subjectPerformance measurementpor
dc.subjectSystem dynamicspor
dc.subjectMulticriteria analysispor
dc.titleUsing system dynamics and multicriteria analysis for performance management: a case studypor
dc.typeconference object
dspace.entity.typePublication
oaire.citation.conferencePlaceEdimburgo, Reino Unidopor
oaire.citation.endPage1204por
oaire.citation.startPage1197por
oaire.citation.titlePerformance Measurement and Management: Public and Private. 4th PMA International Conference on Performance Measurement and Managementpor
person.familyNamePereira dos Santos
person.givenNameSérgio
person.identifier.ciencia-idD81F-2E2A-9046
person.identifier.orcid0000-0001-9811-3799
rcaap.rightsrestrictedAccesspor
rcaap.typeconferenceObjectpor
relation.isAuthorOfPublicationebe16fd2-b979-4745-a429-026430cc8742
relation.isAuthorOfPublication.latestForDiscoveryebe16fd2-b979-4745-a429-026430cc8742

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