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Hotel websites characterisation framework for consumer's information needs

2016-03Journal article Open access
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dc.contributor.authorRamos, Célia M.Q.
dc.contributor.authorCorreia, Marisol B.
dc.contributor.authorRodrigues, Joao
dc.contributor.authorSousa, Carlos
dc.contributor.authorCASCADA, PEDRO
dc.date.accessioned2017-04-07T15:56:59Z
dc.date.available2017-04-07T15:56:59Z
dc.date.issued2016-03
dc.description.abstractOnline presence is essential for tourism organisations, and the quality of websites can influence customers. In the case of hotels, there are many studies to evaluate website performance based on functionality, usability and other factors, much less on the amount of different information available to the consumer. In the near future by using Big Data it is expected that hotel websites will be dynamic, they will adapt themselves on-the-fly, showing personalized information to each consumer. Different consumers will have different websites (information? available) from the same hotel. This paper presents a framework for the characterisation of hotel websites, focusing on the amount of information available to the consumer in each website, which was applied in a case study during the last months of 2013 to the websites of five-star hotels that operate in the tourist region of the Algarve, Portugal. The framework allowed to identify a set of exhaustive indicators for hotel website characterisation, which were then grouped into ten fundamental information dimensions. These dimensions further fell into four dimension groups. Finally, it is presented and discussed quantitative and qualitative evaluations, that illustrates which indicators and dimensions are more often considered on hotel websites to satisfy the consumer?s information needs.
dc.identifier.doi10.18089/tms.2016.12103
dc.identifier.issn2182-8458
dc.identifier.otherAUT: CMR00726; MCO00732; JRO00913; CMS00632; PCA01552;
dc.identifier.urihttp://hdl.handle.net/10400.1/9578
dc.language.isoeng
dc.peerreviewedyes
dc.relation.isbasedonSCIELO:S2182-84582016000100003
dc.titleHotel websites characterisation framework for consumer's information needs
dc.title.alternativeReferencial para a caracterização de websites de hotéis de acordo com as necessidades dos consumidores
dc.typejournal article
dspace.entity.typePublication
oaire.citation.endPage39
oaire.citation.issue1
oaire.citation.startPage25
oaire.citation.titleTourism & Management Studies
oaire.citation.volume12
person.familyNameCorreia
person.familyNameRodrigues
person.familyNameSousa
person.familyNameGONÇALVES LIMA CASCADA
person.givenNameMarisol B.
person.givenNameJoao
person.givenNameCarlos
person.givenNamePEDRO MIGUEL
person.identifier.ciencia-idFE15-819A-4535
person.identifier.ciencia-id8A19-98F7-9914
person.identifier.ciencia-idA517-F297-AD4F
person.identifier.ciencia-id4017-BACC-5CDF
person.identifier.orcid0000-0002-1788-6114
person.identifier.orcid0000-0002-3562-6025
person.identifier.orcid0000-0002-7366-1358
person.identifier.orcid0000-0003-3191-668X
person.identifier.scopus-author-id55333058000
person.identifier.scopus-author-id55807461600
person.identifier.scopus-author-id57200399146
rcaap.rightsopenAccess
rcaap.typearticle
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relation.isAuthorOfPublication683ba85b-459c-4789-a4ff-a4e2a904b295
relation.isAuthorOfPublication11bb1503-7e31-4177-a01c-30982966ee69
relation.isAuthorOfPublicationbeaa7a5e-04cb-4c08-b9b7-b7b1cdd2538f
relation.isAuthorOfPublication.latestForDiscovery11bb1503-7e31-4177-a01c-30982966ee69

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