Browsing by Issue Date, starting with "2022-09-27"
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- Airport experiencePublication . Shanker, Shashank; Almeida, ClaudiaAirports are the gateway to a destination or region. They are no longer just a place for travelers to get on or off from an airplane. In this context, assessing airport service becomes critical as it gains more significance to a region and its performance requires understanding of all passenger processing and discretionary activities at airport passenger terminals. This paper aims to evaluate overall airport experience based on the passenger journey from departure to arrival. The main goal was to find the correlation between different domains of an airport and the airport experience which leads to a positive destination image. This research is done to confirm and supports existing studies done in this domain. The hypothesis was tested by collecting data with online surveys, and using statistical methods of correlation, specifically linear correlation, and Pearsons Correlation coefficients. The results allow us to show that there is significant correlation between the discretionary processes or activities that a passenger undertakes and the overall experience of the airport. We also find that there is significant, albeit not as much as discretionary activities, positive correlation between obligatory processes a passenger must undertake, as well as a positive correlation to the airport environment, to the overall airport experience. The limitations in this area of research are those imposed by pandemics such as the current COVID-19, the changes that the industry is undergoing due to the fact, as well as emergence of new regulations during the development of this study.