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- Seeking continuities and discontinuities in the European policy agenda(s) for adult learning – reflections on purposes and governancePublication . Guimarães, Paula; Barros, RosannaThis article focus on what is and isn't 'new' in the most recent European Union (EU) key policy document for Adult Learning (AL), because it claims (in its own title) that it will constitute a basis for a 'new' agenda. As this document has been much disseminated to Member States, we think it is important to analyse its evidence of the 'new' determined by comparing the 2021 Council Resolution [the 'New European Agenda for Adult Learning 2021-2030' (CEU, 2021)] with the two other previous EU's key policy documents for AL [the 'Renewed European Agenda for Adult Learning' (CEU, 2011) and the 'Adult Learning: It is Never too Late to Learn' (CEC, 2006)]. By highlighting how the discourse of the 'new' is used in the European policy agenda(s) we expect to give an interesting contribution for the actors that, in each country, are looking for policy implementation beyond rhetoric statements. From this analytical angle, we use an adult education policy discourse analytical model as a theoretical framework to seek for continuities and discontinuities in purposes and governance of AL in the EU. Thus, we seek the policy approach and educational rationale supporting what is claimed by the Commission of the EU to be explicitly 'new' in the most recent AL key policy document (which has significantly been entitled 'The New European Agenda for Adult Learning 2021-2030'). The core results of a comparison focussed on the educational aims, vision and policy purposes as well as main governance mechanisms of these three key documents, suggest that the 'new' in the CEU (2021) document (also known in the literature as the NEAAL 2030) is not really 'new'. Instead, the recent document reflects and maintains trends within previous rationale dating from 2006 and 2011, with policy priorities rooted in the logic of human resources management, as well as governance trends based on multilevel coordination at the European level. Here, the modernising trend toward a framework of control and standardisation, according to our theoretical model, seems to have gained momentum as a political rationale over the last 15 years. We argue those set of major continuities were, indeed, assisted by the discursive power of the 'new', which is a hyperbole favourable to the political purpose of disseminating an educational rationale of functional adaptation whose AL guidelines can influence the national policy implementation in the current contexts of Europeanisation.
- The rule rather than the exception! multi‐predator actualistic accumulations from Cau del Duc (Lleida, Spain) and their implications for the interpretation of the archaeopaleontological recordPublication . Mignino, Julián; Rufà, Anna; Alonso, Goizane; Arilla, Maite; Blasco, RuthNumerous zooarchaeological cases have reported the presence of more than one type of predator as causal agents in the formation of the bone record in karstic contexts. However, modern analogs capable of supporting these interpretations from actualistic cases are practically nonexistent. In this paper, we present the analysis of a leporid assemblage accumulated in a cave where the action of different non-human predators converged. The exhaustive taphonomic analyses suggest that these remains were accumulated by more than one type of predator as the majority product of non-ingested remains. In comparison with other studies carried out at the same site, we could affirm that the genesis of this assemblage is due to the predatory action of nocturnal birds of prey and carnivorous mammals that carried their prey to this cave. We discuss these results and provide information to enrich archaeological and paleontological studies in contexts with combined taphonomic problems.
- Building company resilience: Determinants in the tourism industryPublication . Jesus, Carina; Serra Coelho, Luís Miguel; Ramos, CeliaWhat characteristics enable a company in the tourism industry to withstand and recover from disruptive events such as a global pandemic or a war? How can these firms enhance their resilience? This paper presents a systematic literature review of peer-reviewed publications on company resilience within the tourism industry to address these critical questions. Despite the current significance of these topics, existing research is fragmented and unconsolidated. Our findings reveal a range of perspectives and factors that influence company resilience, with clear evidence that human capital plays a pivotal role in the tourism industry’s ability to remain resilient. We also identify theoretical and practical implications, along with directions for future research.
- Pathways to progress: unveiling structural change in Africa through economic transformation, technology, talent, and tourismPublication . Pinto, Hugo; Odoi, Evans; Nogueira, Carla; Viana, Luiz Fernando CâmaraAfrican economies are undergoing significant structural transformation, transitioning from agriculture to manufacturing, services, and technology-driven industries. Driven by urbanization, technological innovation, and global trade, this shift offers opportunities for sustainable growth but faces challenges such as infrastructure gaps and institutional hurdles. This paper examines the dynamics of structural change in 54 African countries, focusing on the roles of technology, talent, and tourism. Using World Bank data, factor and cluster analyses reveal five latent components: structural conditions, public sector capacities, dynamic conditions, urbanization, and growth. The analysis categorizes countries into six clusters, from Developing Economies to African Powerhouses. The findings emphasize the critical role of technology in boosting productivity, the importance of talent development through education and workforce integration, and the potential of sustainable tourism to drive transformation. This research provides a comprehensive framework for understanding Africa’s structural transformation, offering actionable insights to address disparities and promote equitable development across the continent.
- Reshaping the future of tourism & hospitality industry through blockchain technology: a systematic literature reviewPublication . Mountije, Yassine; Agapito, Dora Lúcia Miguel; Ramos, CeliaBlockchain is an emerging technology, and despite the growing literature on the topic, research on the use of blockchain in the tourism and hospitality industry is still fragmented. Therefore, further research is needed to explore blockchain’s applications, benefits, and obstacles from the perspective of businesses and consumers. This article aims to systematically review the extant blockchain-related literature and understand how this technology can be applied to optimise tourism and hospitality products and enhance tourist experiences. Following PRISMA guidelines, 98 peer-reviewed articles were deemed relevant to this study through a search in Scopus and Web of Science platforms. As a result of mapping research on blockchain in tourism and hospitality industry using Bibliometrix, a framework focused on applications, benefits and obstacles was developed. Findings can be used as a guide by researchers to advance the topic, as well as by stakeholders and policymakers in the field. Managers in tourism and hospitality should understand how to incorporate blockchain in businesses better, and policymakers should endeavour to develop clear regulations, especially for cryptocurrency use, which can lead to an increase in the adoption of blockchain in tourism and hospitality companies.
- Os desafios da gestão operacional na hotelaria: o caso dos hotéis tudo-incluído em PortugalPublication . Pita, Maria Isabel Frederico; Rassal, Carimo HassamEsta investigação aborda os desafios da gestão operacional decorrentes da diminuição da qualidade de serviço em Portugal. O principal objetivo é auferir os desafios da gestão operacional, nos hotéis de regime tudo-incluído em Portugal, considerando as perceções dos gestores e dos hóspedes. Para tal, foi realizada uma análise quantitativa com base em 39.392 comentários extraídos da plataforma Booking.com, através da técnica web scraping, utilizando o software Octoparse, no período de outubro de 2020 a setembro de 2023. Os comentários foram classificados manualmente, utilizando uma escala de Likert de 7 pontos. Adicionalmente, foi conduzida uma análise qualitativa, por meio de um questionário direcionado aos gestores dos hotéis na amostra. Os resultados da análise fatorial exploratória identificaram três dimensões principais: recursos humanos, operacional e comercial. Para os hóspedes, as variáveis mais relevantes para a sua satisfação são a empatia e a responsabilidade dos colaboradores, bem como as dimensões operacional e comercial. Por outro lado, as variáveis menos relevantes incluem a linguagem/comunicação, a fiabilidade e a garantia dos colaboradores. Os questionários revelaram que todos os fatores relacionados com a qualidade de serviço são considerados muito importantes pelos gestores, embora a dimensão operacional apresente uma relevância menor. Ao comparar as perceções dos gestores e hóspedes, verificou-se concordância nas dimensões de empatia e comercial, enquanto as restantes variáveis demonstraram discrepâncias. Em particular, a dimensão operacional é considerada a mais importante pelos hóspedes, mas apenas moderadamente importante pelos gestores, representando um dos principais desafios a ser abordado para melhorar a qualidade de serviço. Adicionalmente, identificaram-se diferenças significativas nas perceções de hóspedes provenientes de diferentes continentes. Os hóspedes norte-americanos revelaram insatisfações relacionadas com a fiabilidade dos colaboradores, tarifas e promoções, preços da estadia, qualidade dos quartos e serviços de alimentação e bebidas. Os hóspedes europeus expressaram insatisfação com os quartos e com as facilidades e serviços oferecidos no regime TI. Por sua vez, os hóspedes asiáticos manifestaram insatisfação com os quartos e os serviços de alimentação e bebidas.
- Broadening tourism experience and destination imagePublication . Martins Guerreiro, Maria Manuela; Pinto, Patrícia; Bagheri, Fatemeh; de Matos, Nelson Manuel da SilvaAlthough previous studies deal with tourism experience, destination image and related outcomes, this study innovates by elaborating on a more comprehensive view of the tourism experience and destination image. Guided by suggestions for more research in the relevant literature, this study examines the correlation between tourism experience, experiential destination image, tourism memory, satisfaction and loyalty and explores domestic and international tourists. The data were collected from tourists visiting the Algarve, Portugal, in 2021. A multi-group analysis determined the main differences between domestic and international tourists. The results show that the tourist experience has five dimensions: active learning, emotional engagement, passive entertainment, immersive escape, and aesthetic appeal. Furthermore, tourism experiences of both domestic and international tourists positively affect the cognitive image of the Algarve. There is a significant difference among domestic and international tourists regarding the impact of tourism memory on tourists' loyalty. Theoretical and managerial implications, limitations, and potential directions for future research are discussed.
- Travel motivation and well-being: analysing the mediating role of mindfulness and memorable travel experiences of portuguese travellersPublication . Iacob, Vivien; Neves de Jesus, Saúl; Garcês, Soraia; Carmo, CláudiaThere is a common perception that tourism can directly or indirectly enhance well-being. The travellers' motivations could influence the connection between tourism and well-being. This study aimed to examine the relationship between travel motivations and well-being and the beneficial effects of mindfulness and memorable travel experiences (MTEs) on this relationship. The data were gathered using online questionnaires and included 256 participants. The findings suggested that travel motivation positively influenced well-being, mindfulness, and MTEs. The mediating role of MTEs and mindfulness in the relationship between motivation and well-being was verified. In conclusion, this study emphasises the importance of comprehending the influence of travel motivations, mindfulness, and MTEs in promoting and enhancing well-being. Understanding the psychological variables affecting well-being is crucial for researchers and tourism managers to incorporate effective methods for better management and marketing, considering that tourism offers are more suited to consumer demand.