Building company resilience: Determinants in the tourism industry

Jesus, Carina; Serra Coelho, Luís Miguel; Ramos, Celia

http://hdl.handle.net/10400.1/27036

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Autores

Jesus, Carina

Serra Coelho, Luís Miguel

Ramos, Celia

Resumo(s)

What characteristics enable a company in the tourism industry to withstand and recover from disruptive events such as a global pandemic or a war? How can these firms enhance their resilience? This paper presents a systematic literature review of peer-reviewed publications on company resilience within the tourism industry to address these critical questions. Despite the current significance of these topics, existing research is fragmented and unconsolidated. Our findings reveal a range of perspectives and factors that influence company resilience, with clear evidence that human capital plays a pivotal role in the tourism industry’s ability to remain resilient. We also identify theoretical and practical implications, along with directions for future research.