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- Company resilience in the european tourism industry: Evidence from the covid-19 pandemicPublication . Jesus, Carina Ramos; Coelho, Luís Miguel Serra; Ramos, Célia Maria QuitérioWhat influences the ability of tourism companies to withstand and recover from disruptive events like pandemics or wars? How can these businesses strengthen their resilience? Why do some profitable companies collapse while others thrive in the face of adversity? The resilience of tourism firms to disruptive events is a critical but underexplored topic. This thesis addresses these critical questions by examining the determinants of company resilience, its dynamic mechanisms across resistance and recovery phases, and the distinct resilience drivers of profit-making and loss-making firms. Through a systematic literature review and the application of a proposed resilience index, our research provides a unified framework for future research, advancing theoretical understanding of company resilience in the tourism industry and providing insights for managers and policymakers in this sector. Findings from our review highlight the dynamic, idiosyncratic, interdisciplinary and context-dependent nature of resilience, with clear evidence that human capital plays a pivotal role in the tourism industry’s ability to remain resilient. Furthermore, the empirical studies identify the factors driving the resilience of these firms to COVID-19, suggesting that their effects differ across countries, resilience stages, and types of firms. The results further underscore the potential consequences of Eurozone membership in the resilience of tourism firms, providing valuable insights into future preparedness strategies and policies. Moreover, the results contribute to the resource-based view and dynamic capabilities perspective by demonstrating the impact of firm-level resources across crisis phases. Together, these studies provide a comprehensive understanding of the resilience mechanisms of tourism firms, expanding the current understanding of how these firms can enhance their resilience, bridging theory and practice. Finally, this thesis provides actionable insights for academics, policymakers, and managers, discussing theoretical and practical implications, as well as future research directions, ultimately contributing to build a more sustainable and enduring tourism industry.