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- Dissemination report on preliminary findings of the T-rELMA research project july 2023Publication . Torkington, Kate; Ribeiro, Filipa Perdigão; Rebelo, Sandra; Conceição, SusanaThis report follows the seminar on Algarve Tourism: Sustainability, Competitiveness and Entrepreneurship, jointly organised by the T-rELMA and IMPACTUR Algarve research project teams at the School of Management, Hospitality &Tourism, University of the Algarve, on 22June 2023.
- Exploring user-generated content for improving destination knowledge: the case of two world heritage citiesPublication . António, Nuno; Correia, Marisol B.; Ribeiro, Filipa PerdigãoThis study explores twoWorld Heritage Sites (WHS) as tourism destinations by applying several uncommon techniques in these settings: Smart Tourism Analytics, namely Text mining, Sentiment Analysis, and Market Basket Analysis, to highlight patterns according to attraction, nationality, and repeated visits. Salamanca (Spain) and Coimbra (Portugal) are analyzed and compared based on 8,638 online travel reviews (OTR), from TripAdvisor (2017–2018). Findings show that WHS reputation does not seem to be relevant to visitors-reviewers. Additionally, keyword extraction reveals that the reviews do not di er from language to language or from city to city, and it was also possible to identify several keywords related to history and heritage; in particular, architectural styles, names of kings, and places. The study identifies topics that could be used by destination management organizations to promote these cities, highlights the advantages of applying a data science approach, and confirms the rich information value of OTRs as a tool to (re)position the destination according to smart tourism design tenets.
- Conflicting discursive representations of overtourism in Lisbon in the Portuguese digital pressPublication . Ribeiro, Filipa Perdigão; Torkington, KatePurposeThis study aims to explore the ways in which Portuguese online news reports and opinion studies have framed the discussion about overtourism in Lisbon and its impacts on the city and its inhabitants. Design/methodology/approachDrawing on critical discourse analysis applied to media texts, this paper discusses the discursive representations of overtourism by focusing on how an emerging new discourse which constructs tourism as problematic began to challenge the established discourse - in which tourism is perceived as beneficial. FindingsAs a consequence, and to maintain the status quo, many media texts deploy strong legitimating strategies focusing on the benefits of tourism growth. These are juxtaposed with de-legitimating strategies which serve to deny problems of overtourism. Findings highlight the role the media play in shaping tourism discursively and uncover the complexities of discourses on the effects of (over)tourism and the ways in which they are constructed, disseminated and discussed. Social implicationsThis research is particularly relevant when newspaper opinion articles from 2021 voice the Portuguese Government's concern in bringing back to Portugal the pre-pandemic tourist numbers as soon as possible. Originality/valueThis study attempts to reveal the conflicting interests and imbalances of power among different tourism stakeholders by taking a qualitative, critical approach to the analysis of media discourse as a social practice within the broader socio-political context. This study argues that from an analytical-methodological perspective, media discourse is an optimum research site to critically explore how conflicting interests are positioned in the mass media and how this shapes public opinion.
- Whose right to the city? An analysis of the mediatized politics of place surrounding alojamento local issues in Lisbon and PortoPublication . Torkington, Kate; Ribeiro, Filipa PerdigãoIn view of the proliferation of alojamento local (short-term vacation rentals) in the major Portuguese cities of Lisbon and Porto, along with the recent transformation of the historic city centre neighbourhoods, this study explores the mediatized politics of place by analysing data sets resulting from different, but interconnected, discursive practices. At the level of governance, we examine how legislation has enabled and facilitated this transformation. We then explore the media coverage of the issues surrounding these recent changes. Finally, we focus on individual and collective stakeholder voices by analysing the various rights claims and arguments found in social media communication channels. Framing our analysis initially in Lefebvre’s concept of ‘the right to the city’, often invoked as an argument for the promotion of justice, inclusion and sustainability in the face of urbanisation policies, we argue that a ‘rights in the city’ approach is better suited to gaining insight into the multiple tensions and conflicts brought about through the interlinking processes of regeneration, gentrification and touristification that affect neighbourhoods with high proportions of short-term rental accommodation, and conclude that there are many rights claimants within a seemingly unified group of stakeholders, invoking rights claims which are sometimes overlapping, but often conflicting.
- Relatório de divulgação dos resultados preliminares do projeto de investigação T-rELMA julho 2023Publication . Torkington, Kate; Ribeiro, Filipa Perdigão; Rebelo, Sandra; Conceição, SusanaT-rELMA é um projeto exploratório, com a duração de 18 meses, iniciado em janeiro de 2022. É financiado pela Fundação para a Ciência e Tecnologia (FCT) e conta com uma equipa de investigação internacional composta por nove investigadores. Este relatório surge na sequência do seminário Turismo no Algarve: Sustentabilidade, Competitividade e Empreendedorismo, organizado conjuntamente pelas equipas dos projetos de investigação T-rELMA e IMPACTUR Algarve, na Escola Superior de Gestão, Hotelaria e Turismo da Universidade do Algarve, no dia 22 de junho de 2023.
- Uma abordagem metodológica para a análise comparativa de comentários de viagens online de duas cidades património da UNESCO – Coimbra (Portugal) e Salamanca (Espanha)Publication . Alexandre ribeiro, Filipa; António, Nuno; Correia, Marisol B.Apresenta-se uma proposta metodológica para a análise comparativa de comentários de viagens on-line (CVO), ao nível do destino e da língua. Optou-se por uma abordagem exploratória das cidades universitárias e património mundial da UNESCO (Coimbra, Portugal; Salamanca, Espanha), assumindo como ponto de partida que a classificação da UNESCO e as universidades medievais são fatores (1) comparáveis e (2) fundamentais para a atração de turistas. Com base na recolha de 8.638 CVO publicados no TripAdvisor em português, espanhol e inglês (2017-2018) sobre dez locais de cada cidade, propõe-se uma metodologia mista de técnicas de análise quantitativa e qualitativa. Concluiu-se que a reputação UNESCO não parece ser relevante para os visitantes-comentadores; são, contudo, distintos os aspetos realçados, de acordo com a língua. Este estudo permite destacar as vantagens da aplicação de vários métodos de análise num estudo comparativo e demonstrar a riqueza informacional dos CVO como instrumento para (re)posicionar o destino.