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Determinants of expected performance after ISO 9001 certification withdrawal

2021Journal article Restricted access
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dc.contributor.authorCandido, Carlos
dc.contributor.authorFerreira, Luís M. F. R.
dc.date.accessioned2022-02-14T15:08:14Z
dc.date.available2023-05-01T00:30:14Z
dc.date.issued2021
dc.description.abstractISO 9001 certification impact on firm performance has been extensively researched. However, despite the high number of firms withdrawing from this certification, the impact of decertification has not received much research attention. This study contributes to filling this gap by analysing the factors that influence the expected performance after decertification (EPAD). The study reviews relevant literature and develops a structural equation model (PLS-SEM) with data from 231 certified organisations. Results reveal that the main factors influencing EPAD are external decertification motivations and internal certification benefits. Internal benefits have a U-shaped relationship with EPAD and external decertification motivations a positive linear relationship. Results show also a negative direct impact of external benefits on EPAD, which is counterbalanced and cancelled by a positive indirect impact from the same variable. Certification barriers and internal decertification motivations have no significant effect. This study is the first to identify and analyse the factors affecting EPAD and, as such, the study findings constitute innovative contributions to the literature. These findings have theoretical and practical implications for (1) the estimation of EPAD, (2) the decision to renew (or not) the certificate, and (3) further suggest that EPAD is a better predictor of decertification than past certification benefits.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationCarlos J. F. Cândido & Luís M. F. R. Ferreira (2021): Determinants of expected performance after ISO 9001 certification withdrawal, Total Quality Management & Business Excellence, DOI: 10.1080/14783363.2021.1997142pt_PT
dc.identifier.doi10.1080/14783363.2021.1997142pt_PT
dc.identifier.issn1478-3363
dc.identifier.urihttp://hdl.handle.net/10400.1/17548
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherTaylor & Francispt_PT
dc.relationCenter for Advanced Studies in Management and Economics
dc.subjectAbandonmentpt_PT
dc.subjectBarrierspt_PT
dc.subjectBenefitspt_PT
dc.subjectCancellationpt_PT
dc.subjectCertificationpt_PT
dc.subjectDecertificationpt_PT
dc.subjectISO 9000pt_PT
dc.subjectMaintenancept_PT
dc.subjectMotivationspt_PT
dc.subjectObstacles;pt_PT
dc.titleDeterminants of expected performance after ISO 9001 certification withdrawalpt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.awardTitleCenter for Advanced Studies in Management and Economics
oaire.awardURIinfo:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UIDB%2F04007%2F2020/PT
oaire.citation.endPage27pt_PT
oaire.citation.startPage1pt_PT
oaire.citation.titleTotal Quality Management & Business Excellencept_PT
oaire.fundingStream6817 - DCRRNI ID
person.familyNameCandido
person.givenNameCarlos Joaquim Farias
person.identifier.ciencia-idDF13-9313-8491
person.identifier.orcid0000-0001-5875-1243
person.identifier.ridC-3836-2008
person.identifier.scopus-author-id6602395626
project.funder.identifierhttp://doi.org/10.13039/501100001871
project.funder.nameFundação para a Ciência e a Tecnologia
rcaap.rightsopenAccesspt_PT
rcaap.typearticlept_PT
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