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A survey on ISO 9001 decertified companies: the three stages leading to withdrawal

2024-09-12Journal article Restricted
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dc.contributor.authorDelfino, Pedro M.V.
dc.contributor.authorPeixinho, Rúben
dc.contributor.authorCandido, Carlos Joaquim Farias
dc.contributor.authorSERRA COELHO, LUÍS MIGUEL
dc.date.accessioned2024-10-25T10:05:21Z
dc.date.available2024-10-25T10:05:21Z
dc.date.issued2024-09-12
dc.description.abstractThis study investigates the three main stages of the ISO 9001 certification process (implementation, maintenance, and withdrawal) from the perspective of decertified firms. The research employs a descriptive and inductive survey methodology, drawing insights from a literature review and the analysis of primary data obtained from a sample of decertified organizations. Results suggest that the decertification is triggered during the pre-certification stage, where these firms overemphasize external motivations to the detriment of internal ones. Additionally, this study finds that, in the maintenance stage, these firms are unable to commit to continuous improvement. The interplay of external motivations, the lack of internalization and continuous improvement, and the nature of benefits gained by these entities ultimately leads to certification withdrawal. Furthermore, the paper highlights that the consequences of decertification vary: most firms report no negative impact on their performance, but some report a negative impact, which seems to result from even stronger external motivations. This is the first descriptive (and inductive) study to address decertification from the dual perspective of the whole certification process and of the decertified firms, adding to the scarce research on decertification by providing a comprehensive overview of this phenomenon and identifying a holistic explanation for the withdrawal.eng
dc.identifier.doi10.1080/14783363.2024.2399699
dc.identifier.eissn1478-3371
dc.identifier.issn1478-3363
dc.identifier.urihttp://hdl.handle.net/10400.1/26150
dc.language.isoeng
dc.peerreviewedyes
dc.publisherTaylor and Francis Group
dc.relationCenter for Advanced Studies in Management and Economics
dc.relation.ispartofTotal Quality Management & Business Excellence
dc.rights.uriN/A
dc.subjectBenefits
dc.subjectContinuous improvement
dc.subjectDecertification
dc.subjectISO 9001
dc.subjectMaintenance
dc.subjectMotivations
dc.subjectObstacles
dc.subjectPerformance
dc.titleA survey on ISO 9001 decertified companies: the three stages leading to withdrawaleng
dc.typejournal article
dspace.entity.typePublication
oaire.awardTitleCenter for Advanced Studies in Management and Economics
oaire.awardURIinfo:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UIDB%2F04007%2F2020/PT
oaire.citation.titleTotal Quality Management & Business Excellence
oaire.fundingStream6817 - DCRRNI ID
oaire.versionhttp://purl.org/coar/version/c_970fb48d4fbd8a85
person.familyNamePeixinho
person.familyNameCandido
person.familyNameSERRA COELHO
person.givenNameRúben
person.givenNameCarlos Joaquim Farias
person.givenNameLUÍS MIGUEL
person.identifier.ciencia-idFF1E-3689-2765
person.identifier.ciencia-idDF13-9313-8491
person.identifier.ciencia-id2E1B-1ABB-ABAE
person.identifier.orcid0000-0003-4178-3008
person.identifier.orcid0000-0001-5875-1243
person.identifier.orcid0000-0002-8074-4194
person.identifier.ridV-5912-2017
person.identifier.ridC-3836-2008
person.identifier.scopus-author-id57000471900
person.identifier.scopus-author-id6602395626
project.funder.identifierhttp://doi.org/10.13039/501100001871
project.funder.nameFundação para a Ciência e a Tecnologia
relation.isAuthorOfPublication78f54cc1-1e74-40e2-9124-f1ac36e8e2a5
relation.isAuthorOfPublication6e59a1a9-831d-4047-a7c0-1b8840dfcde7
relation.isAuthorOfPublication55f90d09-aedc-4e04-85df-7b4ff1a2a278
relation.isAuthorOfPublication.latestForDiscovery78f54cc1-1e74-40e2-9124-f1ac36e8e2a5
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