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ISO 9001 maintenance, decertification and recertification: A systematic literature review

2023Journal article Open access
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dc.contributor.authorCamango, Crispim
dc.contributor.authorCândido, Carlos J.F.
dc.date.accessioned2023-04-27T09:10:03Z
dc.date.available2023-04-27T09:10:03Z
dc.date.issued2023
dc.description.abstractPrevious research on ISO 9001 certification maintenance, decertification and recertification is fragmented and lacks an integrated theoretical framework. Thus, the aims of this study are to provide an overview of current research, develop an integrated framework and identify research gaps. The research methodology consists of a systematic literature review (SLR) which starts with the definition of a research protocol, proceeds with searches in Web of Science and Scopus, and selects a final sample of 32 articles for analysis. Results show that the research interest in certification maintenance, decertification and recertification is growing, but is still scarce. Extant research focuses on certification maintenance factors, benefits and frameworks; decertification reasons and consequences, and recertification impact on efficiency. There is a lack of consensus on these topics, but the data extracted from the literature is used to develop a theoretical framework of what companies do in the post-certification period. The framework identifies the main variables involved in certification maintenance, decertification and recertification, and establishes the main relationships between them. This is the first SLR conducted on these topics, which provides the first integrated framework of the research phenomena, a comprehensive list of research gaps to guide future studies, and relevant management recommendations.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationCamango, C. and Cândido, C.J.F. (2023). ISO 9001 maintenance, decertification and recertification: A systematic literature review. Total Quality Management & Business Excellence, https://doi.org/10.1080/14783363.2023.2203379.pt_PT
dc.identifier.doi10.1080/14783363.2023.2203379pt_PT
dc.identifier.eissn1478-3371
dc.identifier.issn1478-3363
dc.identifier.urihttp://hdl.handle.net/10400.1/19490
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherTaylor & Francispt_PT
dc.relationCenter for Advanced Studies in Management and Economics
dc.relation.publisherversionhttps://doi.org/10.1080/14783363.2023.2203379pt_PT
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/pt_PT
dc.subjectCancellationpt_PT
dc.subjectCertificationpt_PT
dc.subjectISO 9000pt_PT
dc.subjectQuality managementpt_PT
dc.subjectRenewalpt_PT
dc.subjectRevocationpt_PT
dc.subjectTotal quality managementpt_PT
dc.titleISO 9001 maintenance, decertification and recertification: A systematic literature reviewpt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.awardTitleCenter for Advanced Studies in Management and Economics
oaire.awardURIinfo:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UIDB%2F04007%2F2020/PT
oaire.citation.conferencePlaceReino Unidopt_PT
oaire.citation.endPage33pt_PT
oaire.citation.startPage1pt_PT
oaire.citation.titleTotal Quality Management & Business Excellencept_PT
oaire.fundingStream6817 - DCRRNI ID
person.familyNameCamango
person.familyNameCandido
person.givenNameCrispim
person.givenNameCarlos Joaquim Farias
person.identifier.ciencia-id1E1D-0083-79F2
person.identifier.ciencia-idDF13-9313-8491
person.identifier.orcid0000-0002-1958-2763
person.identifier.orcid0000-0001-5875-1243
person.identifier.ridC-3836-2008
person.identifier.scopus-author-id6602395626
project.funder.identifierhttp://doi.org/10.13039/501100001871
project.funder.nameFundação para a Ciência e a Tecnologia
rcaap.rightsopenAccesspt_PT
rcaap.typearticlept_PT
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