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Publication
ISO 9001 maintenance, decertification and recertification: A systematic literature review
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Advisor(s)
Abstract(s)
Previous research on ISO 9001 certification maintenance, decertification and
recertification is fragmented and lacks an integrated theoretical framework. Thus,
the aims of this study are to provide an overview of current research, develop an
integrated framework and identify research gaps. The research methodology
consists of a systematic literature review (SLR) which starts with the definition of
a research protocol, proceeds with searches in Web of Science and Scopus, and
selects a final sample of 32 articles for analysis. Results show that the research
interest in certification maintenance, decertification and recertification is growing,
but is still scarce. Extant research focuses on certification maintenance factors,
benefits and frameworks; decertification reasons and consequences, and
recertification impact on efficiency. There is a lack of consensus on these topics,
but the data extracted from the literature is used to develop a theoretical
framework of what companies do in the post-certification period. The framework
identifies the main variables involved in certification maintenance, decertification
and recertification, and establishes the main relationships between them. This is the
first SLR conducted on these topics, which provides the first integrated framework
of the research phenomena, a comprehensive list of research gaps to guide future
studies, and relevant management recommendations.
Description
Keywords
Cancellation Certification ISO 9000 Quality management Renewal Revocation Total quality management
Citation
Camango, C. and Cândido, C.J.F. (2023). ISO 9001 maintenance, decertification and recertification: A systematic literature review. Total Quality Management & Business Excellence, https://doi.org/10.1080/14783363.2023.2203379.
Publisher
Taylor & Francis