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Firm preparation for ISO 9001 certification: the case of the hotel industry in Portugal

2020-01Journal article Open access
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dc.contributor.authorEsgarrancho, Sandra
dc.contributor.authorCandido, Carlos
dc.date.accessioned2019-12-12T16:32:42Z
dc.date.available2019-12-12T16:32:42Z
dc.date.issued2020-01
dc.description.abstractThe purpose of this study is to assess whether companies conduct preparations, such as managing culture, before starting to implement an ISO 9001 Quality Management System (QMS). Based on a literature review, the paper develops a model of firm preparation for ISO 9001 certification and several research hypotheses. The survey research method adopted consists of data collection through questionnaires – sent to hotels of four and five stars, in Portugal, in two different moments (2012 and 2014) – and of a longitudinal data analysis based on non-parametric statistical tests. Results show that the majority of companies conduct preparations before starting to implement an ISO 9001 QMS. However, most companies do not assess their initial situation, nor do they plan for the preparations. One of the significant implications from this research is that a more coherent and integrated approach in ISO 9001 preparation is required. Other implications for practice and for research are also noted. This is the first study, as far as the authors are aware of, that addresses the topic of planning for the preparations that a company can make before starting to implement an ISO 9001 QMS.pt_PT
dc.description.sponsorshipPOCI-01-0145-FEDER-007659pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationEsgarrancho, Sandra, & Cândido, Carlos J.F. (2020) Firm preparation for ISO 9001 Certification – The case of the hotel industry in Portugal. Total Quality Management & Business Excellence, 31(1), 23-42.pt_PT
dc.identifier.doihttps://doi.org/10.1080/14783363.2017.1404428pt_PT
dc.identifier.issn1478-3363
dc.identifier.issn1478-3371
dc.identifier.urihttp://hdl.handle.net/10400.1/13394
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherTaylor & Francispt_PT
dc.relationCenter for Advanced Studies in Management and Economics
dc.relation.publisherversionhttps://www.tandfonline.com/doi/full/10.1080/14783363.2017.1404428pt_PT
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/pt_PT
dc.subjectCulturept_PT
dc.subjectImplementationpt_PT
dc.subjectIncipientpt_PT
dc.subjectISO 9000pt_PT
dc.subjectPlanpt_PT
dc.subjectPreparationpt_PT
dc.subjectQuality management systempt_PT
dc.titleFirm preparation for ISO 9001 certification: the case of the hotel industry in Portugalpt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.awardTitleCenter for Advanced Studies in Management and Economics
oaire.awardURIinfo:eu-repo/grantAgreement/FCT/5876/UID%2FECO%2F04007%2F2013/PT
oaire.awardURIinfo:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UID%2FECO%2F04007%2F2013/PT
oaire.citation.conferencePlaceReino Unidopt_PT
oaire.citation.endPage42pt_PT
oaire.citation.issue1pt_PT
oaire.citation.startPage23pt_PT
oaire.citation.titleTotal Quality Management & Business Excellencept_PT
oaire.citation.volume31pt_PT
oaire.fundingStream5876
oaire.fundingStream6817 - DCRRNI ID
person.familyNameCandido
person.givenNameCarlos Joaquim Farias
person.identifier.ciencia-idDF13-9313-8491
person.identifier.orcid0000-0001-5875-1243
person.identifier.ridC-3836-2008
person.identifier.scopus-author-id6602395626
project.funder.identifierhttp://doi.org/10.13039/501100001871
project.funder.identifierhttp://doi.org/10.13039/501100001871
project.funder.nameFundação para a Ciência e a Tecnologia
project.funder.nameFundação para a Ciência e a Tecnologia
rcaap.rightsopenAccesspt_PT
rcaap.typearticlept_PT
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relation.isAuthorOfPublication.latestForDiscovery6e59a1a9-831d-4047-a7c0-1b8840dfcde7
relation.isProjectOfPublication3bdc8964-5f6a-45ab-aeca-5bbcb96bf78b
relation.isProjectOfPublication02c88239-fad7-4023-a285-1496031dbee4
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